Can't register EDD Customer Account Number (CAN) - system says information is wrong

sameeee thing happened to me 2 weeks ago!! so annoying. did u wait 24 hours after getting the letter? sometimes the computer system needs to update or something

Make sure youre not putting in any dashes or spaces in the CAN number. Also the DOB format matters - use MM/DD/YYYY exactly like that.

I had this exact problem last month. There are three common reasons this happens: 1. The system needs 24-48 hours to fully process your CAN in their database after you receive the letter 2. You might be entering your name exactly as it appears on your ID, but EDD might have it slightly different in their system (middle initial, etc.) 3. Sometimes the CAN letter itself has a printing error (happened to my cousin) Try waiting until tomorrow, then call EDD if it still doesn't work. Use a fresh browser session (or try a different browser entirely) when you attempt again.

UGH the EDD system is SO BROKEN!!! I couldn't register my CAN for TWO WEEKS and missed my first certification period because of it! Then they had the NERVE to say it was MY fault! I ended up having to call them 47 TIMES before I got through. The rep told me there was a "glitch" in their system that was affecting accounts created in certain counties. RIDICULOUS!!

If you're still having trouble after waiting 24-48 hours, you'll need to speak with an EDD representative directly. Unfortunately, their phone lines are extremely busy and most people have to call multiple times to get through. I recommend using Claimyr to connect with an EDD agent faster. It helped me get through when I had a similar registration issue. Their service calls EDD for you and then connects you when they reach a representative. You can see how it works in this demo: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Their website is claimyr.com - definitely saved me hours of redial frustration when I needed to fix my account access issues.

ok so i had this exact problem in january and it turned out i was using the wrong customer account number lol. EDD sends so many different letters and they ALL have numbers on them! make sure you're using the one specifically labeled as your "Customer Account Number" and not your claim ID or some other reference number.

One more important tip: When you do get registered successfully, immediately set up two-factor authentication and save your backup codes somewhere safe. I've seen many people get locked out of their accounts later in the claim process because they lost access to their phone number or email. EDD's account recovery process is notoriously difficult.

I just went through this whole registration process last week! The trick for me was making sure I was using exactly the same name format as what's on my driver's license. My license has my middle initial but no period after it, and that's exactly how I had to enter it for the system to accept my registration. So if your license says "John A Smith" don't enter "John Smith" or "John Anthony Smith" or "John A. Smith" - it has to match EXACTLY.

has anyone else noticed that the EDD website works better late at night? whenever i try to do anything during business hours it's super slow or gives errors. try registering around midnight, that's when i finally got mine to work

UPDATE: Thanks everyone for all the advice! I waited 24 hours, tried registering again using my exact name from my license (including my middle initial without a period), made sure I had the correct CAN from the right letter, and it finally worked! I'm now able to access my UI Online account. I also set up the two-factor authentication right away like someone suggested. Really appreciate all the help!

So glad you got it sorted out! This is such a common issue and your post will definitely help others who run into the same problem. The 24-hour waiting period seems to be the key factor most people don't know about. I had a similar experience where I kept trying immediately after getting my CAN letter and got frustrated, but waiting that extra day made all the difference. Thanks for posting the update - it's always nice to see a success story on here!