Can't register EDD Customer Account Number (CAN) - system says information is wrong

sameeee thing happened to me 2 weeks ago!! so annoying. did u wait 24 hours after getting the letter? sometimes the computer system needs to update or something

Make sure youre not putting in any dashes or spaces in the CAN number. Also the DOB format matters - use MM/DD/YYYY exactly like that.

I had this exact problem last month. There are three common reasons this happens: 1. The system needs 24-48 hours to fully process your CAN in their database after you receive the letter 2. You might be entering your name exactly as it appears on your ID, but EDD might have it slightly different in their system (middle initial, etc.) 3. Sometimes the CAN letter itself has a printing error (happened to my cousin) Try waiting until tomorrow, then call EDD if it still doesn't work. Use a fresh browser session (or try a different browser entirely) when you attempt again.

UGH the EDD system is SO BROKEN!!! I couldn't register my CAN for TWO WEEKS and missed my first certification period because of it! Then they had the NERVE to say it was MY fault! I ended up having to call them 47 TIMES before I got through. The rep told me there was a "glitch" in their system that was affecting accounts created in certain counties. RIDICULOUS!!

If you're still having trouble after waiting 24-48 hours, you'll need to speak with an EDD representative directly. Unfortunately, their phone lines are extremely busy and most people have to call multiple times to get through. I recommend using Claimyr to connect with an EDD agent faster. It helped me get through when I had a similar registration issue. Their service calls EDD for you and then connects you when they reach a representative. You can see how it works in this demo: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Their website is claimyr.com - definitely saved me hours of redial frustration when I needed to fix my account access issues.

ok so i had this exact problem in january and it turned out i was using the wrong customer account number lol. EDD sends so many different letters and they ALL have numbers on them! make sure you're using the one specifically labeled as your "Customer Account Number" and not your claim ID or some other reference number.

One more important tip: When you do get registered successfully, immediately set up two-factor authentication and save your backup codes somewhere safe. I've seen many people get locked out of their accounts later in the claim process because they lost access to their phone number or email. EDD's account recovery process is notoriously difficult.

I just went through this whole registration process last week! The trick for me was making sure I was using exactly the same name format as what's on my driver's license. My license has my middle initial but no period after it, and that's exactly how I had to enter it for the system to accept my registration. So if your license says "John A Smith" don't enter "John Smith" or "John Anthony Smith" or "John A. Smith" - it has to match EXACTLY.

has anyone else noticed that the EDD website works better late at night? whenever i try to do anything during business hours it's super slow or gives errors. try registering around midnight, that's when i finally got mine to work

UPDATE: Thanks everyone for all the advice! I waited 24 hours, tried registering again using my exact name from my license (including my middle initial without a period), made sure I had the correct CAN from the right letter, and it finally worked! I'm now able to access my UI Online account. I also set up the two-factor authentication right away like someone suggested. Really appreciate all the help!

So glad you got it sorted out! This is such a common issue and your post will definitely help others who run into the same problem. The 24-hour waiting period seems to be the key factor most people don't know about. I had a similar experience where I kept trying immediately after getting my CAN letter and got frustrated, but waiting that extra day made all the difference. Thanks for posting the update - it's always nice to see a success story on here!

This is such a helpful thread! I'm actually going through the same issue right now - got my CAN letter yesterday and can't register. Reading through all these responses, it sounds like the 24-48 hour waiting period is really common. I'm going to try again tomorrow morning and make sure I'm using the exact format from my driver's license. It's frustrating that EDD doesn't mention this waiting period anywhere on their website! Thanks everyone for sharing your experiences - definitely makes me feel less stressed about it.

Just wanted to add another potential solution that worked for me when I had this issue a few months ago - if you're still having trouble after the 24-48 hour waiting period, try clearing your browser cache completely and using an incognito/private browsing window. I spent days trying to register and it turned out my browser was holding onto some old session data that was causing conflicts with the EDD system. Once I cleared everything and tried in a fresh private window, it worked immediately! Also make sure you're using a supported browser - I know some people have had issues with older versions of Internet Explorer or Safari.

This whole thread has been super helpful! I'm dealing with the exact same registration issue right now - got my CAN letter yesterday and kept getting the "information doesn't match" error. Reading everyone's experiences, it's clear that the 24-48 hour waiting period is crucial, but like others mentioned, EDD really should make this more obvious on their website. I'm going to wait until tomorrow and try again with the exact name format from my driver's license. It's reassuring to see so many success stories here - gives me hope that it'll work out! Thanks to everyone who shared their tips and solutions.

This is such a valuable thread! I'm currently waiting for my CAN letter to arrive (filed my claim 5 days ago) and this gives me a great roadmap for when I try to register. Based on everyone's experiences, I'm going to make sure to: 1) Wait a full 48 hours after getting the letter, 2) Use my exact name format from my driver's license, 3) Double-check I'm using the actual CAN and not some other reference number, 4) Try registering late at night when the system is less busy, and 5) Use a fresh browser session. It's frustrating that EDD doesn't provide clear guidance about these common issues, but threads like this are a lifesaver for navigating their system. Thanks to everyone who shared their solutions!

This thread is incredibly helpful! I'm actually going through this exact same issue right now. Got my CAN letter this morning and have been trying to register for the past 2 hours with no luck - keep getting that "information doesn't match" error. Reading through everyone's experiences, it's clear that waiting 24-48 hours is key, which EDD definitely should mention somewhere on their site! I'm going to try again tomorrow evening using my exact driver's license name format and maybe late at night when the system isn't as busy. Really appreciate everyone sharing their solutions - it's so reassuring to know this is a common issue with actual fixes rather than something being wrong with my application. Will definitely set up two-factor authentication right away once I get in!

Just wanted to share another tip that helped me when I had this exact same problem a couple months ago - make sure you're entering your SSN without any dashes or spaces. The system is really picky about formatting. I kept putting in XXX-XX-XXXX format like you normally would, but it only worked when I entered it as a straight 9-digit number. Also, if you have any special characters in your name (like apostrophes or hyphens), try it both with and without them. The EDD system sometimes strips out punctuation when they enter your info, so what's in their database might not match exactly what's on your ID. Hope this helps someone avoid the frustration I went through!

Wow, this thread is amazing! I'm going through the exact same issue right now - got my CAN letter yesterday and have been banging my head against the wall trying to register. The "information doesn't match" error is so frustrating, especially when you know you're entering everything correctly. Reading all these responses has been such a relief - I had no idea about the 24-48 hour waiting period! EDD really needs to put that information prominently on their registration page instead of leaving people to figure it out through trial and error. I'm going to wait until tomorrow night and try again using all the tips from this thread: exact name format from my license, SSN without dashes, making sure I have the right CAN number, and using a fresh browser session late at night. Thanks everyone for sharing your experiences - this community is so helpful for navigating EDD's confusing system!

I'm dealing with this exact same issue right now! Got my CAN letter in the mail this morning and have been trying to register for hours with no success - keep getting that frustrating "information doesn't match our records" error. Reading through all these responses has been incredibly helpful and reassuring. I had no idea about the 24-48 hour waiting period - EDD definitely should make this clearer on their website instead of just giving a generic error message. I'm going to follow all the advice here: wait until tomorrow evening, use my exact name format from my driver's license, enter my SSN without dashes, double-check I'm using the correct CAN (not some other reference number), try late at night when the system is less busy, and use a fresh incognito browser window. It's so frustrating that we have to learn all these workarounds through community forums instead of having clear instructions from EDD, but I'm grateful for everyone sharing their experiences and solutions!

I'm going through this exact same issue right now! Just received my CAN letter yesterday and have been trying to register all day with no luck - that "information doesn't match our records" error is so frustrating! Reading through this thread has been such a lifesaver though. I had no idea about the 24-48 hour waiting period that everyone mentions - EDD really should put that information right on their registration page instead of making us figure it out the hard way. I'm going to wait until tomorrow night and try again using all the tips from this thread: exact name format from my license, SSN without dashes, making sure I have the actual CAN number and not some other reference number, and trying during off-peak hours. It's amazing how this community shares all these workarounds that EDD should really be providing upfront. Thanks to everyone for posting their solutions - gives me hope that I'll be able to get registered soon!