UI Online registration failing with EDD Customer Account Number - info doesn't match error

I had the exact same problem last month! The system kept rejecting my information no matter how carefully I entered it. After wasting two days trying different combinations, I finally used Claimyr to get through to an EDD rep. They have this service that calls EDD for you and gets you in the callback queue so you don't have to keep redialing. The rep told me there was a typo in my name in their system (they had misspelled my last name). Check out their video demo at https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km and website claimyr.com - honestly saved me so much frustration.

This happens CONSTANTLY with EDD's system!! Their database is a DISASTER and doesn't sync properly between different parts of their system. The letter they sent probably has correct info but their UI Online database has different information. Classic EDD incompetence!!! I would bet money there's a mismatch with how your name is entered (middle initial issues, hyphenated names, etc) or maybe your birthdate format.

This is a common UI Online registration issue that usually stems from data mismatches between systems. Here are some troubleshooting steps that might help: 1. Wait 48 hours after receiving your letter before trying to register (sometimes there's a delay in database updates) 2. Make sure you're using the exact name format on your Social Security card 3. Try entering your date of birth in different formats (MM/DD/YYYY or MM-DD-YYYY) 4. Check if you have any special characters in your name that might be causing issues 5. If you recently moved, make sure you're using the address they have on file If none of those work, unfortunately you'll need to contact EDD directly to have them verify your information. Be prepared to verify your identity when you call.

If you recently filed your claim, it sometimes takes 3-5 business days for all their systems to fully sync up. The letter often arrives before their database is fully updated. I'd recommend trying again tomorrow morning. The UI Online system tends to be more responsive and up-to-date during early morning hours (7-9am). Also, clear your browser cache or try a different browser entirely - sometimes that resolves strange technical glitches.

hey this happened to me too but it turned out i was putting in my ssn wrong lol. double check that youre not mixing up any numbers. also make sure youre on the actual edd website sometimes theres fake ones out there. i waited like 3 days after getting my letter and then it worked fine.

Wait do you have to register for UI Online? I thought they automatically set you up when you file a claim. I've been certifying for 3 weeks but I don't remember setting up anything special. Did I miss something important??

mine wouldnt work at first either. i just waited a couple days and tried again. magically worked. edd systems are weird

Any luck with resolving this? If you've tried all the suggestions and waited a few days, you really will need to contact EDD directly. When you do speak with them, ask them to verify your personal information in their system. Request that they check for any discrepancies between the Customer Account Number letter and what's in their database. Sometimes there are simple data entry errors that only they can fix from their end.

Glad you got it working! For anyone else facing this issue in the future, special characters in names (hyphens, apostrophes, spaces, etc.) are a common source of registration problems with UI Online. The EDD's database sometimes stores these differently than how they appear on official documents. Always try variations of your name format if you encounter matching errors.