EDD UI Online registration error - info doesn't match system despite having EDDCAN number

omg i had this EXACT same problem last month!! so frustrating!! turned out there was a hyphen in my last name in their system that i wasnt including when typing it in. try adding or removing hyphens, or if you have a suffix like Jr. or III try it with and without. also check if your address is EXACTLY matching whats on your ID - like "Street" vs "St" or "Avenue" vs "Ave" can cause it to fail. its super picky!

This is actually a fairly common UI Online registration issue. A few things to check: 1. The EDDCAN number is case-sensitive sometimes (weird, I know) 2. If you've had multiple claims in the past, make sure you're using info from your most recent claim paperwork 3. There might be a middle name issue - try with full middle name, middle initial only, and without middle name 4. Check if your mailing address vs. residential address is causing confusion If none of those work, unfortunately you'll need to call. To avoid the wait, many people have had success using Claimyr (claimyr.com) to get through to an EDD representative quickly. There's a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km. Saved me hours of hold time when I had a similar account issue.

Just to add something others haven't mentioned - the timing of your registration matters. If you just filed your initial claim and received your EDDCAN number recently, EDD's system sometimes takes 24-48 hours to fully process your information in all their databases. I recommend waiting until Wednesday (giving their system time after the holiday weekend) and then trying again before calling. This has resolved similar issues for several people I've helped with claims.

The EDD system is GARBAGE!!! I had the EXACT same problem in January and wasted DAYS trying to fix it myself. Called 32 TIMES before getting through. Turns out they had my birthdate wrong by ONE DAY in their system even though I gave them the correct info. The rep fixed it in 2 minutes once I finally got through. The whole system is designed to make us give up. Don't let them win!

have u tried using the forgot username/password option? sometimes thats an easier way to get into the system than doing the full registration. worked for my cousin last week

Update: I tried all the suggestions (THANK YOU everyone!) but still no luck. The forgot username option didn't work either because it still needs to match my info to find my account. Going to try calling tomorrow morning right when they open. Wish me luck!

One more thing to try before you call - there's a separate registration path for claimants who have received unemployment before. On the UI Online registration page, look for the link that says something like "Previously filed a claim?" or "Returning claimant" instead of using the standard registration flow. This uses a slightly different verification process that might work better with your information.

did u get this figured out??? im having the same issue rn and its driving me crazy

Glad you got it sorted out! The name mismatch issue is so common with EDD - they really need to make their error messages more specific. For anyone else reading this thread with similar problems, it's worth checking if you've had any recent name changes (marriage, divorce, legal name change) that might not be reflected consistently across all your documents. Also, if you're using ID.me for verification, make sure the name on your ID.me account exactly matches what EDD has on file, not necessarily what's on your current driver's license. These little discrepancies can cause hours of frustration!

This thread is absolutely incredible - thank you everyone for sharing all these specific troubleshooting steps! As someone who's new to filing unemployment, I had no idea the EDD system was this finicky about formatting. I'm bookmarking this for when I inevitably run into these issues myself. One thing I wanted to add that might help future readers: if you're a recent graduate or career changer, double-check which name/address combination EDD might have on file from your W-2s or previous employment records. Sometimes employers submit information to the state with slight variations (like using your legal name vs. preferred name, or an old address if you didn't update HR records before leaving). Also, for anyone considering the Claimyr service that @Emily Thompson mentioned - I've seen it recommended in several other EDD threads and the video explanation is really helpful for understanding how it works. Might be worth the cost if you're stuck and can't afford to spend multiple days trying to get through. The collective problem-solving in this community is amazing. EDD's system may be frustrating, but at least we can help each other navigate it!