EDD UI Online registration error - info doesn't match system despite having EDDCAN number

omg i had this EXACT same problem last month!! so frustrating!! turned out there was a hyphen in my last name in their system that i wasnt including when typing it in. try adding or removing hyphens, or if you have a suffix like Jr. or III try it with and without. also check if your address is EXACTLY matching whats on your ID - like "Street" vs "St" or "Avenue" vs "Ave" can cause it to fail. its super picky!

This is actually a fairly common UI Online registration issue. A few things to check: 1. The EDDCAN number is case-sensitive sometimes (weird, I know) 2. If you've had multiple claims in the past, make sure you're using info from your most recent claim paperwork 3. There might be a middle name issue - try with full middle name, middle initial only, and without middle name 4. Check if your mailing address vs. residential address is causing confusion If none of those work, unfortunately you'll need to call. To avoid the wait, many people have had success using Claimyr (claimyr.com) to get through to an EDD representative quickly. There's a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km. Saved me hours of hold time when I had a similar account issue.

Just to add something others haven't mentioned - the timing of your registration matters. If you just filed your initial claim and received your EDDCAN number recently, EDD's system sometimes takes 24-48 hours to fully process your information in all their databases. I recommend waiting until Wednesday (giving their system time after the holiday weekend) and then trying again before calling. This has resolved similar issues for several people I've helped with claims.

The EDD system is GARBAGE!!! I had the EXACT same problem in January and wasted DAYS trying to fix it myself. Called 32 TIMES before getting through. Turns out they had my birthdate wrong by ONE DAY in their system even though I gave them the correct info. The rep fixed it in 2 minutes once I finally got through. The whole system is designed to make us give up. Don't let them win!

have u tried using the forgot username/password option? sometimes thats an easier way to get into the system than doing the full registration. worked for my cousin last week

Update: I tried all the suggestions (THANK YOU everyone!) but still no luck. The forgot username option didn't work either because it still needs to match my info to find my account. Going to try calling tomorrow morning right when they open. Wish me luck!

One more thing to try before you call - there's a separate registration path for claimants who have received unemployment before. On the UI Online registration page, look for the link that says something like "Previously filed a claim?" or "Returning claimant" instead of using the standard registration flow. This uses a slightly different verification process that might work better with your information.

did u get this figured out??? im having the same issue rn and its driving me crazy

Glad you got it sorted out! The name mismatch issue is so common with EDD - they really need to make their error messages more specific. For anyone else reading this thread with similar problems, it's worth checking if you've had any recent name changes (marriage, divorce, legal name change) that might not be reflected consistently across all your documents. Also, if you're using ID.me for verification, make sure the name on your ID.me account exactly matches what EDD has on file, not necessarily what's on your current driver's license. These little discrepancies can cause hours of frustration!

Another thing that might help future readers - if you're still stuck after trying all the name variations, check if EDD has your address formatted differently than you expect. I had a similar issue where I was entering "123 Main Street" but their system had "123 Main St" (without the period after St). Also, apartment numbers can be tricky - try "Apt 5", "Apartment 5", "#5", and "Unit 5" if applicable. The system is incredibly picky about exact formatting matches. It's worth systematically trying every possible variation of your address components before giving up and calling.

For anyone still dealing with this issue, I want to add one more potential solution that worked for me recently. If you're entering your Social Security Number, make sure you're NOT including any dashes or spaces - just the 9 digits straight through (like 123456789 instead of 123-45-6789). I spent forever troubleshooting other things when it was just the SSN format causing the mismatch. Also, if you have any accented characters in your name (like José or María), try entering it both with and without the accents. EDD's system sometimes strips these out during data entry but the registration form might be looking for an exact match. It's ridiculous that we have to guess what format their system expects, but hopefully this saves someone else the headache!

I'm dealing with this exact same issue right now and this thread has been incredibly helpful! I've been stuck for two days with the "information doesn't match" error. Reading through all these solutions, I realize I haven't tried some of the basics like removing dashes from my SSN or checking if there are spacing differences in my address. One question for everyone - has anyone had success reaching EDD through their online chat feature instead of calling? I noticed they have a "Contact EDD" option that sometimes offers chat during business hours, and I'm wondering if that might be faster than sitting on hold for hours. I'm going to try all the formatting variations mentioned here first, but if those don't work, I might test the chat option before committing to a full day of phone calls. Thanks to everyone who shared their experiences - it's reassuring to know this is a common problem and not just me doing something wrong!

I'm going through this exact same nightmare right now! Been stuck on this error for 4 days and I'm losing my mind. Thank you SO much for this thread - I had no idea about half of these formatting tricks. I'm definitely going to try the SSN without dashes first (never occurred to me that would matter), then work through all the address variations people mentioned. Quick question - for those who successfully got through by calling, what time of day seemed to work best? I know everyone says call right at 8am, but I'm wondering if there are any other "sweet spots" during the day when hold times might be shorter. I work from home so I have some flexibility, but I can't tie up my phone line for 4+ hours. Also, has anyone tried the mobile app vs the desktop website? Sometimes mobile apps handle data entry differently and might be more forgiving with formatting. Probably grasping at straws here, but at this point I'm willing to try anything before subjecting myself to EDD phone hell!

Just wanted to jump in as someone who recently went through this exact same frustrating experience! I spent almost a week stuck on this error before figuring out the solution. In my case, it turned out to be a combination of two issues: my middle name (I was using my full middle name but EDD had just the initial) and the fact that I was entering my ZIP+4 code when their system only had the basic 5-digit ZIP. A couple additional tips that haven't been mentioned yet: - If you've moved recently, try using your previous address from when you were last employed - Make sure you're not copy-pasting any information - sometimes hidden characters get copied over that cause mismatches - Check if you have any professional licenses or certifications on file with the state that might have different name formatting The mobile app suggestion from @Vera Visnjic is actually brilliant - I hadn't thought of that! The mobile interface often has different validation rules. For calling times, I had the best luck around 1:30-2:00pm on Wednesdays. Seems like fewer people try calling right after lunch. Still took about 45 minutes on hold, but way better than the 3+ hours I spent trying at 8am. Hang in there everyone - this system is definitely designed to test your patience, but there's usually a simple fix once you figure out what format they're expecting!

This thread is absolutely incredible - thank you everyone for sharing all these specific troubleshooting steps! As someone who's new to filing unemployment, I had no idea the EDD system was this finicky about formatting. I'm bookmarking this for when I inevitably run into these issues myself. One thing I wanted to add that might help future readers: if you're a recent graduate or career changer, double-check which name/address combination EDD might have on file from your W-2s or previous employment records. Sometimes employers submit information to the state with slight variations (like using your legal name vs. preferred name, or an old address if you didn't update HR records before leaving). Also, for anyone considering the Claimyr service that @Emily Thompson mentioned - I've seen it recommended in several other EDD threads and the video explanation is really helpful for understanding how it works. Might be worth the cost if you're stuck and can't afford to spend multiple days trying to get through. The collective problem-solving in this community is amazing. EDD's system may be frustrating, but at least we can help each other navigate it!

Adding to this amazing troubleshooting collection - I just went through this exact same issue last week! What finally worked for me was something really obscure: EDD had my suffix formatted differently than I expected. I was entering "Jr." with a period, but their system had it as "Jr" without the period. Also wanted to mention for anyone with compound last names (not hyphenated, but two separate words like "Van Der Berg" or "De La Cruz") - try entering it as one word, with different capitalization patterns, and with/without the connecting words. EDD's system sometimes condenses these in unexpected ways. One more thing that helped me: if you've ever worked for the state of California in any capacity (including temp agencies that contract with the state), they might have a completely different version of your name on file from that employment. Worth checking if you fall into that category. The formatting suggestions everyone has shared here are spot-on. It's ridiculous that we have to be detectives to figure out how our own information is stored in their system, but this collective knowledge definitely helps! Keep sharing these specific solutions - they're invaluable for people hitting the same walls.

This thread is absolutely incredible and should be required reading for anyone attempting EDD UI Online registration! I'm blown away by how comprehensive the troubleshooting advice has become. Reading through everyone's experiences, it's clear that EDD's system has some serious design flaws when it comes to data matching. I wanted to add one more potential issue that tripped me up recently: if you've ever had your identity stolen or placed a fraud alert/credit freeze, sometimes that can interfere with the verification process even if you're entering everything correctly. I had to temporarily lift my credit freeze before the system would accept my information. It's not obvious that EDD might be running background verification checks that get blocked by security measures you put in place to protect yourself. Also, for anyone still struggling after trying all these formatting variations - consider whether you might have had your name legally changed at any point (even something like a court-ordered name correction for a misspelling on your birth certificate). These kinds of record discrepancies between different government databases can cause matching issues. The fact that we need a 30+ comment thread just to troubleshoot a basic registration form really highlights how broken this system is. But I'm so grateful for everyone sharing their specific solutions - this community knowledge-sharing is what makes dealing with EDD's bureaucracy actually manageable!

This entire thread has been an absolute goldmine of troubleshooting advice! As someone who just started the unemployment process, I'm both grateful for all this collective wisdom and terrified about what I'm about to face with EDD's system. One additional tip I wanted to share from my experience with other government systems: if you've ever used a professional or business name for work (like if you're a freelancer or contractor who goes by a shortened version of your legal name), make sure you're using your full legal name exactly as it appears on tax documents. Sometimes EDD gets employment data from multiple sources - W-2s, 1099s, state contractor databases - and they might have different name variations on file. Also, for anyone who's served in the military, double-check whether EDD might have records with your service-related name format (like including rank or middle initial usage that's different from civilian documents). Reading through all these specific formatting issues (SSN dashes, ZIP+4 vs 5-digit, suffix punctuation, hyphenated names, accented characters, credit freezes!) really drives home how poorly designed this system is. The fact that we need a community-sourced troubleshooting manual just to register is ridiculous, but I'm so thankful everyone has shared their hard-won knowledge here. This thread should definitely be pinned for future users!

This thread has become an absolute masterclass in EDD troubleshooting! As a newcomer to this community, I'm simultaneously impressed by everyone's collective problem-solving skills and horrified that such detailed detective work is needed just to register for unemployment benefits. Reading through all these solutions, I'm struck by how many different ways the system can fail over seemingly minor formatting differences. It's like EDD built a registration system that requires users to guess the exact format their data was entered in across multiple government databases - no flexibility for common variations that any reasonable system would handle automatically. For anyone still struggling with this issue, I'd suggest creating a systematic checklist based on all the solutions shared here: - SSN with/without dashes - Full vs abbreviated address components - Name variations (full middle name vs initial, with/without suffixes, hyphenated vs unhyphenated) - Previous addresses from employment records - Different ZIP code formats - Professional vs legal name usage The fact that we need a 40+ comment troubleshooting thread for basic account registration really highlights how broken this system is. But the silver lining is this incredible community knowledge base that's emerged. Thank you to everyone who's shared their specific solutions - you're literally saving people days of frustration and helping them access benefits they're entitled to!

This thread has been absolutely invaluable! I'm facing the exact same "information doesn't match" error and was getting so frustrated until I found this discussion. The systematic approach everyone has outlined here is brilliant - I had no idea there were so many potential formatting variations that could cause issues. I'm particularly grateful for the tips about SSN formatting (no dashes), address abbreviations, and the suffix punctuation differences. As someone with "III" after my name, I never would have thought to try variations like "III" vs "III." vs "3rd". One question for the group - has anyone had success using different browsers or devices? I've been trying on Chrome on my laptop, but I'm wondering if Safari or Firefox might handle the form validation differently. Sometimes different browsers can behave unexpectedly with government websites. Also wanted to say thank you to everyone who took the time to share their specific solutions. This kind of community knowledge-sharing is what makes dealing with EDD's broken system actually manageable. I'm going to work through the checklist approach @Darren Brooks suggested and will report back if I discover any new variations that work!