EDD customer account number not working in system - getting 'information does not match' error

This happens more often than you'd think. There are a few things to try before waiting for Monday: 1. Make sure you're using the EXACT name that appears on your EDD letter (for example, if your letter shows your middle initial but you entered your full middle name, it won't match) 2. Check if there are any spaces in the account number that you might have missed 3. Try clearing your browser cache and cookies, then restart your browser 4. Use a different browser entirely 5. Wait 24 hours - sometimes their system has a delay in recognizing new account numbers If none of these work, then yes, you'll need to call on Monday. The mismatch error usually means there's some tiny detail that doesn't align perfectly with what's in their system.

omg i had the EXACT same problem last month!! so frustrating. turns out i had already registered when i filed initially but completely forgot about it lol. try clicking on "forgot password" instead of registering a new account - if your email is already in the system it'll send you a reset link

Just to add some clarity here - the customer account number is different from your UI Online registration. When you initially file, you create online access credentials, but the customer account number letter comes separately and is used for different purposes (like calling in to their automated system or verifying your identity with representatives). The most common reasons for the "information does not match" error are: 1. Entering your name differently than how EDD has it in their system 2. Typos in your SSN (happens more than you'd think) 3. Using a nickname instead of legal name 4. System delay in processing your registration If you're still stuck after trying the password reset option, you'll need to call. Monday mornings are absolutely the worst time to get through to EDD though.

If you DO end up needing to call on Monday, good luck actually getting through to someone. I spent 3 DAYS trying to reach EDD last month and kept getting the "we're experiencing high call volume" message before they hung up on me. SO FRUSTRATING!! They need to hire more people or fix their stupid phone system!!!

lol am i the only 1 who thinks its crazy that we need a special number just to talk to edd?? like we already gave them our ssn when we filed why do we need ANOTHER number? the whole system is so backwards

My cousin had this exact problem!!! She ended up having to call and the EDD person told her that her birthday was entered wrong in their system (they had the wrong year). So sometimes it's actually their mistake not yours. Definitely call if you can't get in.

UPDATE: Problem solved! I was able to log in using the password reset option since I had already created an account when I first filed (totally forgot about that). Thanks everyone for your help and suggestions! For anyone else with this issue, definitely try the password reset option before calling - it might save you a lot of time and frustration.

Great to see this got resolved! This is such a common issue that trips people up. For future reference for anyone reading this thread - when you file your initial claim, EDD automatically creates your UI Online account during that process, but they don't always make it super clear that you're doing both things at once. The customer account number that comes in the mail later is mainly for phone verification and certain other services. It's easy to forget you already have online access, especially when you're stressed about the whole unemployment process. Thanks for updating with the solution - it'll definitely help others who run into the same thing!