EDD account registration error with EDDCAN number - anyone else having this problem?
I got my EDDCAN number in the mail last week (filed my initial UI claim on 4/12/25), but when I try to register my account online, the system keeps rejecting it with some vague error message. I've triple-checked all my info - birthdate, SSN, name spelled exactly as on the letter - but nothing works! The error just says "information cannot be verified" which isn't helpful at all. Has anyone experienced this? Do I need to wait longer after filing before I can register? It's been about 10 days now and I'm getting worried because I can't certify without setting up my UI Online account. Any advice would be really appreciated!
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Omar Hassan
This happens a lot! The system needs time to fully process your claim in their database before the registration will work. I had the exact same issue last year. What worked for me was waiting 14 full days after receiving my EDDCAN letter, then trying again. Their system updates in batches, not in real-time. Also make sure you're using the exact name format on your EDD documents - if your name has a hyphen, space, or suffix on your documents, you need to enter it exactly that way in the registration form.
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Freya Christensen
•Thanks for the info! I'll wait a few more days and try again. My name is pretty simple but maybe I'll try adding my middle initial since it's on the letter? The waiting is just stressful because I need to start certifying soon.
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Chloe Robinson
had same prblm mine took 3 weeks b4 i could register lol edd is slow af
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Diego Chavez
•THREE WEEKS?! Are you kidding me? That's ridiculous!! How are we supposed to certify if we can't even set up our accounts? This system is completely broken. I'm already stressing about bills and now this?!
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NeonNebula
Happened to me too! Make sure you're using the right website. The registration page is different from the regular login page. Go to "Benefits Programs Online" first and select "Register" not the UI Online login.
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Freya Christensen
•I'm definitely on the right page - going through Benefits Programs Online and hitting Register. Still getting that error. I'll try a different browser tomorrow maybe?
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Anastasia Kozlov
A few things to check that worked for others: 1. Make sure you're waiting at least 10 business days (not calendar days) after filing before trying to register 2. Try entering your name in ALL CAPS exactly as it appears on the EDD letter 3. Enter your birthday in MM/DD/YYYY format 4. Double check the EDDCAN number - sometimes people misread the letter O for zero 5. If you have any special characters in your name (hyphens, apostrophes), include them exactly If none of that works after 14 business days, you'll need to call EDD directly. Unfortunately their phone lines are overwhelmed, so it might take many attempts.
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Freya Christensen
•Thank you for these detailed suggestions! I'll try the ALL CAPS thing tomorrow. And you're right - I should count business days not just regular days. Really appreciate the help!
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NeonNebula
My cousin just dealt with this. She couldn't register online no matter what she tried but when she finally got through on the phone they told her there was a "flag" on her account that needed to be cleared first. Something about identity verification that wasn't showing up in the system. So maybe there's something specific to your claim?
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Freya Christensen
•Ugh, that's concerning. Now I'm worried there might be some issue with my claim that I don't even know about. Did they tell your cousin why there was a flag? I really don't want to get stuck in verification limbo.
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Sean Kelly
i tryed for 3 FREAKING DAYS to call edd when i had this problem!!! kept saying "we're experiencing high call volume" and hanging up on me! i was gonna lose my mind for real
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Zara Mirza
•If you're struggling to reach EDD by phone, I'd recommend trying Claimyr. It's a service that connects you directly to an EDD rep without the endless redial game. I was skeptical at first but it actually worked for me when I had issues with my account registration. They have a video demo showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km and their website is claimyr.com. Saved me hours of frustration when I needed to clear up an issue with my EDDCAN registration that couldn't be fixed online.
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Omar Hassan
One more thing to check - are you using a mobile device to register? Some people have reported that the EDD registration system works better on desktop computers. Also, try using Chrome or Edge instead of Safari if you're on an iPhone/Mac. The EDD website has compatibility issues with certain browsers.
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Freya Christensen
•I've been using my laptop with Chrome, but I'll try Edge tomorrow just to see if it makes a difference. This is so frustrating!
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Diego Chavez
The SAME EXACT THING happened to me in January!!! I called literally 47 times before getting through. When I finally spoke to someone, they told me there was a TYPO in my SSN in their system!!! They had entered one digit wrong when processing my claim, which was why the online registration kept failing. They fixed it while I was on the phone and I could register immediately after. CHECK YOUR SSN ON YOUR DOCUMENTS!!
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Freya Christensen
•Oh wow, that's definitely worth checking! I'll look at my paperwork tonight. Thanks for the tip - at least it gives me something concrete to look for instead of just guessing.
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Anastasia Kozlov
Update us when you get this resolved! Based on what everyone is saying, it sounds like you might just need to wait a few more days OR there could be a specific issue with your claim information. Either way, don't panic yet. The registration issues are common but fixable.
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Freya Christensen
•I promise to update! Going to try a few more days of waiting, then the ALL CAPS trick, then checking my SSN on the paperwork. If none of that works, I'll try reaching them by phone. Thanks everyone for all the helpful suggestions!
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Chloe Robinson
my friend had this probem turns out she was using her social security # instead of EDDCAN # lol check ur not doin that
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NeonNebula
•That's a good point! The registration asks for BOTH pieces of information on different screens, so it's easy to get confused about which number goes where. The EDDCAN is usually 10 digits.
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Freya Christensen
UPDATE: IT WORKED! I waited until exactly 14 business days after filing, entered my name in ALL CAPS, and it finally accepted my registration! Thanks everyone for your help. Now I just need to figure out how to backdate my certifications since I missed my first certification period while dealing with this registration issue...
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