EDD account registration error with EDDCAN number - anyone else having this problem?

Thanks for the info! I'll wait a few more days and try again. My name is pretty simple but maybe I'll try adding my middle initial since it's on the letter? The waiting is just stressful because I need to start certifying soon.

THREE WEEKS?! Are you kidding me? That's ridiculous!! How are we supposed to certify if we can't even set up our accounts? This system is completely broken. I'm already stressing about bills and now this?!

I'm definitely on the right page - going through Benefits Programs Online and hitting Register. Still getting that error. I'll try a different browser tomorrow maybe?

Thank you for these detailed suggestions! I'll try the ALL CAPS thing tomorrow. And you're right - I should count business days not just regular days. Really appreciate the help!

Ugh, that's concerning. Now I'm worried there might be some issue with my claim that I don't even know about. Did they tell your cousin why there was a flag? I really don't want to get stuck in verification limbo.

If you're struggling to reach EDD by phone, I'd recommend trying Claimyr. It's a service that connects you directly to an EDD rep without the endless redial game. I was skeptical at first but it actually worked for me when I had issues with my account registration. They have a video demo showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km and their website is claimyr.com. Saved me hours of frustration when I needed to clear up an issue with my EDDCAN registration that couldn't be fixed online.

I've been using my laptop with Chrome, but I'll try Edge tomorrow just to see if it makes a difference. This is so frustrating!

Oh wow, that's definitely worth checking! I'll look at my paperwork tonight. Thanks for the tip - at least it gives me something concrete to look for instead of just guessing.

I promise to update! Going to try a few more days of waiting, then the ALL CAPS trick, then checking my SSN on the paperwork. If none of that works, I'll try reaching them by phone. Thanks everyone for all the helpful suggestions!

That's a good point! The registration asks for BOTH pieces of information on different screens, so it's easy to get confused about which number goes where. The EDDCAN is usually 10 digits.

That's awesome news! So glad the ALL CAPS trick worked for you. For backdating your certifications, you'll need to call EDD and explain that you couldn't register due to the system error. They should be able to backdate your first certification period since it wasn't your fault. Make sure to mention that you tried multiple times starting 10 days after filing but the system kept rejecting your registration. They're usually pretty understanding about technical issues preventing timely certification.

Congrats on getting it working! I'm dealing with the same issue right now - got my EDDCAN last week and keep getting that "information cannot be verified" error. Going to try the ALL CAPS method tomorrow since it's been exactly 10 business days for me. Quick question - when you called about backdating, did they make you wait on hold forever or were you able to get through pretty quickly? I'm dreading having to call but don't want to lose those certification weeks.

Congrats on getting through! I'm having the exact same problem right now - been trying to register for 8 days with no luck. Definitely going to try the ALL CAPS trick since that seems to be what worked for you. Quick question - did you have to enter your middle initial too, or just first and last name in caps? My EDDCAN letter has my full name including middle initial so I want to make sure I'm doing it exactly right. Thanks for updating us with what worked!

@Freya Christensen So happy you got it working! The ALL CAPS trick seems to be the magic solution. For the backdating issue, when you call EDD make sure to have your confirmation number from when you originally filed ready, plus the dates you attempted to register. They usually ask for that info to verify you weren t'just procrastinating. Also try calling right at 8am when they open - seems to be the best time to get through without waiting forever on hold.

@Freya Christensen That s'such great news! I m'currently stuck in the same boat - got my EDDCAN letter about a week ago and keep getting that same frustrating information "cannot be verified error." Going to try the ALL CAPS approach tomorrow since I m'at about 12 business days now. Really appreciate you coming back to update everyone on what worked! Quick question - when you enter your name in all caps, did you include any middle initial or just first and last name? Want to make sure I get it right on my next attempt.

@Freya Christensen Congratulations on getting through! I m'so relieved to see someone actually solve this issue. I ve'been trying to register for 9 days now with the exact same error message. Going to wait until I hit that 14 business day mark and then try the ALL CAPS method. This whole process is so stressful when you re'already dealing with unemployment. Thanks for taking the time to update everyone - it gives the rest of us hope that there s'actually a solution!

@Freya Christensen That s'fantastic news! I m'currently on day 11 of trying to register with the same error message, so this gives me hope. Just to clarify - when you entered your name in ALL CAPS, did you match it exactly to how it appears on your EDDCAN letter including any middle initials or suffixes? My letter shows my full middle name so I want to make sure I m'not overthinking it. Also, did you clear your browser cache before the successful attempt? Some websites are picky about stored form data. Really appreciate you coming back to share what worked!

@Freya Christensen So glad you got it working! I m'dealing with the exact same issue right now - been stuck for about a week with that same information "cannot be verified error." I ll'definitely try the ALL CAPS method once I hit the 14 business day mark. Quick question - did you have to clear your browser cookies/cache before the successful attempt, or did you just change the name format? Also wondering if you had to enter your full middle name or just the initial since my EDDCAN letter has my complete middle name on it. Thanks so much for updating us - it s'such a relief to know there s'actually a solution!

@Lucy Taylor I m'in the exact same boat as you! Just got my EDDCAN letter a few days ago and hitting that same wall with the verification error. It s'honestly reassuring to know this isn t'just me being an idiot with the registration form. From everything I ve'read here, it seems like the waiting approach combined with the ALL CAPS trick has the best success rate. I m'personally going to avoid the phone route if possible since everyone says it s'basically impossible to get through. The 14 business day wait seems annoying but way less stressful than spending days trying to reach someone on the phone. Fingers crossed the caps method works for both of us when we hit that magic 14-day mark!

@Grace Johnson Thanks for sharing that extra tip about the SSN formatting! I hadn t'thought about browser extensions potentially interfering with the form. I ve'been entering my SSN with dashes this whole time - definitely going to try it without any formatting when I attempt again. It s'crazy how many little technical quirks can mess up what should be a simple registration process. Really appreciate everyone sharing what worked for them, it makes this whole frustrating experience feel less isolating when you realize it s'a widespread system issue and not user error.