Can't register my EDDCAN number online - stuck in verification loop!
I've been trying for 3 days straight to register my EDDCAN number in the UI Online system but keep getting an error saying 'information doesn't match our records.' I'm 100% positive I'm entering everything correctly from my award letter (SSN, DOB, EDDCAN all exactly as shown). Even tried different browsers and clearing cookies but no luck. The system just kicks me back to the registration page with that same error message! I've called the main EDD number over 30 times but either get disconnected or told they're at max capacity. Tried the technical support line but they said this isn't a technical issue and I need to speak with a claim specialist. I'm seriously stressing because I need to certify by Sunday or miss my payment. Has anyone else had this problem? Is there a special number or email I can use to get actual help with EDDCAN registration issues? I feel like I'm losing my mind!!
21 comments

Heather Tyson
same here! tried like 20+ times. EDD is so broken its ridiculous
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Paloma Clark
AuthorDid you ever get yours to work? I'm about to give up and just mail in paper certifications at this point.
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Raul Neal
This happens when there's a mismatch between what EDD has in their system and what you're entering. Most common issues: 1. Your name might have a hyphen or special character in EDD's system 2. Your EDDCAN might have been entered with dashes by EDD but you're entering it without 3. Your SSN might have transposed digits in their system 4. If you've moved, they might have your old address on file Unfortunately, you DO need to speak with a representative to fix this. The technical support team can't access your personal info to compare what's in the system vs what you're entering.
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Paloma Clark
AuthorThanks for explaining! My name does have a hyphen but I've tried with and without it. The SSN and EDDCAN are definitely correct from my award letter. So frustrating that the only solution is to speak to someone but nobody answers...
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Jenna Sloan
I had this problem last month!!! I was ready to throw my laptop out the window lol. Turns out EDD had my birthday wrong in their system (they had the month and day switched). Took me FOREVER to reach anyone.
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Paloma Clark
AuthorOmg that's insane! Did you eventually get it fixed? How did you finally reach someone?
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Jenna Sloan
yeah it got fixed but took like 2 weeks. i just kept calling OVER AND OVER until i finally got through. had to certify by paper in the meantime. super annoying.
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Christian Burns
What worked for me was using Claimyr to connect with EDD. I spent days trying to register my account with no luck, then used their service and got connected to an EDD rep in about 20 minutes. The agent was able to see that my middle initial was causing the system to reject my registration. They fixed it right on the call and I was able to register immediately after. Their website is claimyr.com and they have a demo video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Totally worth it to avoid the endless calling and frustration. The rep I spoke with said EDDCAN registration issues are super common right now.
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Heather Tyson
sounds like a scam tbh
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Paloma Clark
AuthorThank you! I've never heard of this service before. I'll check it out because I'm desperate at this point. Did the EDD rep give you any grief about using a service to get through?
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Christian Burns
No, the EDD rep didn't even mention it. They just helped fix my account information. From what I understand, they're used to getting calls through various services now.
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Sasha Reese
I'm a former EDD employee, and I can tell you that EDDCAN registration issues are extremely common. The system is very particular about matching EXACTLY what's in their database. A few things to try: 1. If your name has a suffix (Jr, Sr, III), try registering with and without it 2. If you've ever changed your name, try your previous name 3. Try entering your EDDCAN with and without the dashes 4. Double-check your SSN digits (people often transpose the last four) 5. Make sure you're using the correct claim type - some people have multiple claims (UI, SDI, PFL) with different EDD numbers If none of these work, then yes, you'll need to speak with a representative. The technical support line can't help because they don't have access to your personal information for security reasons. Your best bet is to call the regular UI line at 8:01am exactly when they open - that's when you have the best chance of getting through before the queue fills up.
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Paloma Clark
AuthorThank you for these detailed suggestions! I've tried all the name variations including with/without my middle name and initial. My EDDCAN doesn't have dashes on the letter so I've been entering it without them. I'll try calling right at 8:01am tomorrow.
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Muhammad Hobbs
u can actually apply for a temporary extension to certify if u cant access ur account. its on the edd website somewhere. gives u an extra 2 weeks i think. just search for certification extension form.
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Paloma Clark
AuthorReally? I didn't know that was an option! I'll look for that form right now. That would at least give me more time to get this sorted out. Thank you!
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Noland Curtis
After dealing with EDD for months, I've learned that nothing works as it should. Their system is totally broken, especially the registration process. I had the exact same issue as you back in January, and I spent TWO WEEKS trying to register my EDDCAN. Turned out EDD had my birthday wrong (off by one day). The only thing that worked was getting through to an actual person. I did this by calling the 833 number, but here's the trick: when the automated system asks why you're calling, say "payment issue" not "registration problem." For some reason, they prioritize payment calls. When you get a person, THEN explain the registration issue. Also, try calling at exactly 8:01am or between 1-2pm when they come back from lunch. Those times worked best for me.
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Paloma Clark
AuthorThat's a great tip about saying it's a payment issue instead! I'm going to try that tomorrow morning. Two weeks is ridiculous though - I can't believe how difficult they make this process. Thanks for your help!
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Sasha Reese
Just want to add one more thing to try - there's a lesser-known backdoor registration option. If you received a paper letter with a Benefit Determination, look for the Customer Account Number (different from EDDCAN) and try registering with that instead. It's usually in the top right corner of benefit letters. Some people have had success using this when the EDDCAN doesn't work.
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Paloma Clark
AuthorI just checked my paperwork and I do have that Customer Account Number! Going to try registering with that right now. I'll update if it works. Fingers crossed!
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Paloma Clark
AuthorUpdate: Still no luck with the Customer Account Number. Same error message. I think I'm just going to have to keep calling until I get through to a real person. Thanks for the suggestion though.
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Oliver Zimmermann
I went through this exact same nightmare last year! The system kept rejecting my info even though I was 100% sure everything was correct. After weeks of frustration, I finally got through to someone who told me that EDD's system is incredibly sensitive to even tiny differences. In my case, it turned out that when I originally applied for unemployment, I had entered my address with "Street" spelled out, but on my award letter they abbreviated it to "St." The system was looking for an exact match down to those little details. A few more things to try before you keep calling: - If you have any periods in your name (like "Jr." or middle initial), try with and without them - Try your address exactly as it appears on your original application if you still have it - Some people have luck calling the SDI line (1-800-480-3287) and asking to be transferred to UI - sometimes it's less busy The certification extension form Muhammad mentioned is called "Continued Claim Form DE 4581" - you can find it by searching EDD's website. It definitely buys you more time while you sort this out. Don't give up! It's incredibly frustrating but you will eventually get through to someone who can fix it.
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