Can't register my EDDCAN number online - stuck in verification loop!

same here! tried like 20+ times. EDD is so broken its ridiculous

This happens when there's a mismatch between what EDD has in their system and what you're entering. Most common issues: 1. Your name might have a hyphen or special character in EDD's system 2. Your EDDCAN might have been entered with dashes by EDD but you're entering it without 3. Your SSN might have transposed digits in their system 4. If you've moved, they might have your old address on file Unfortunately, you DO need to speak with a representative to fix this. The technical support team can't access your personal info to compare what's in the system vs what you're entering.

I had this problem last month!!! I was ready to throw my laptop out the window lol. Turns out EDD had my birthday wrong in their system (they had the month and day switched). Took me FOREVER to reach anyone.

What worked for me was using Claimyr to connect with EDD. I spent days trying to register my account with no luck, then used their service and got connected to an EDD rep in about 20 minutes. The agent was able to see that my middle initial was causing the system to reject my registration. They fixed it right on the call and I was able to register immediately after. Their website is claimyr.com and they have a demo video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Totally worth it to avoid the endless calling and frustration. The rep I spoke with said EDDCAN registration issues are super common right now.

I'm a former EDD employee, and I can tell you that EDDCAN registration issues are extremely common. The system is very particular about matching EXACTLY what's in their database. A few things to try: 1. If your name has a suffix (Jr, Sr, III), try registering with and without it 2. If you've ever changed your name, try your previous name 3. Try entering your EDDCAN with and without the dashes 4. Double-check your SSN digits (people often transpose the last four) 5. Make sure you're using the correct claim type - some people have multiple claims (UI, SDI, PFL) with different EDD numbers If none of these work, then yes, you'll need to speak with a representative. The technical support line can't help because they don't have access to your personal information for security reasons. Your best bet is to call the regular UI line at 8:01am exactly when they open - that's when you have the best chance of getting through before the queue fills up.

u can actually apply for a temporary extension to certify if u cant access ur account. its on the edd website somewhere. gives u an extra 2 weeks i think. just search for certification extension form.

After dealing with EDD for months, I've learned that nothing works as it should. Their system is totally broken, especially the registration process. I had the exact same issue as you back in January, and I spent TWO WEEKS trying to register my EDDCAN. Turned out EDD had my birthday wrong (off by one day). The only thing that worked was getting through to an actual person. I did this by calling the 833 number, but here's the trick: when the automated system asks why you're calling, say "payment issue" not "registration problem." For some reason, they prioritize payment calls. When you get a person, THEN explain the registration issue. Also, try calling at exactly 8:01am or between 1-2pm when they come back from lunch. Those times worked best for me.

Just want to add one more thing to try - there's a lesser-known backdoor registration option. If you received a paper letter with a Benefit Determination, look for the Customer Account Number (different from EDDCAN) and try registering with that instead. It's usually in the top right corner of benefit letters. Some people have had success using this when the EDDCAN doesn't work.

I went through this exact same nightmare last year! The system kept rejecting my info even though I was 100% sure everything was correct. After weeks of frustration, I finally got through to someone who told me that EDD's system is incredibly sensitive to even tiny differences. In my case, it turned out that when I originally applied for unemployment, I had entered my address with "Street" spelled out, but on my award letter they abbreviated it to "St." The system was looking for an exact match down to those little details. A few more things to try before you keep calling: - If you have any periods in your name (like "Jr." or middle initial), try with and without them - Try your address exactly as it appears on your original application if you still have it - Some people have luck calling the SDI line (1-800-480-3287) and asking to be transferred to UI - sometimes it's less busy The certification extension form Muhammad mentioned is called "Continued Claim Form DE 4581" - you can find it by searching EDD's website. It definitely buys you more time while you sort this out. Don't give up! It's incredibly frustrating but you will eventually get through to someone who can fix it.

I'm dealing with this exact same issue right now! Been trying to register for 4 days and getting the same "information doesn't match our records" error. It's so frustrating because I know I'm entering everything correctly from my award letter. Reading through all these responses is both helpful and terrifying - sounds like this is a super common problem but the only real solution is getting through to an actual person at EDD. I'm going to try the 8:01am calling strategy and the "payment issue" trick when the system asks why I'm calling. @Paloma Clark - did you ever get yours resolved? I'm in the same boat with certification coming up soon and really stressing about missing payments. This whole system is such a nightmare!

OMG I feel your pain! I literally just went through this exact same nightmare last month. The "information doesn't match our records" error drove me absolutely insane because I KNEW everything was correct. Here's what finally worked for me after 2+ weeks of hell: **The nuclear option that actually worked:** I ended up having to physically mail a letter to EDD explaining the registration issue along with copies of all my documents (award letter, ID, etc.). I sent it certified mail to their Oakland office. A week later, someone called ME and fixed whatever was wrong in their system over the phone. **Before you go that route, try these first:** - Call the 2511 number instead of the main line - it's supposedly less busy - Try registering at weird hours like 11pm or 5am when the system might be less glitchy - Double check if you have any accent marks or apostrophes in your name that might be causing issues **Most important:** Download and submit that DE 4581 certification extension form RIGHT NOW! Don't wait - it gives you breathing room while you sort this mess out. The whole system is completely broken. You're not crazy, you're not doing anything wrong - EDD's registration system is just garbage. Hang in there, you WILL get through this eventually! 💪

I'm going through this EXACT same nightmare right now! Been trying to register my EDDCAN for 6 days straight and getting that same "information doesn't match our records" error. I've tried literally everything - different browsers, clearing cache, with/without middle initial, address variations, you name it. The most frustrating part is KNOWING that I'm entering everything correctly from my award letter but the system just keeps rejecting it. I have certification coming up in a few days too so the stress is real! Reading through everyone's experiences here is both reassuring (I'm not alone!) and terrifying (this could take weeks to resolve). I'm going to try calling right at 8:01am tomorrow using the "payment issue" trick, and also look into that DE 4581 extension form as backup. @Paloma Clark hoping you got yours resolved! Would love to hear what finally worked. This whole thread is like a support group for EDD's broken registration system 😩

I'm dealing with this EXACT same issue right now! Been stuck in this registration loop for over a week and it's driving me absolutely insane. The "information doesn't match our records" error is like a broken record at this point. What's really getting to me is that I've triple-checked everything against my award letter - SSN, DOB, EDDCAN, name spelling, everything matches perfectly. I've tried different browsers, cleared cookies, even tried from my phone and a friend's computer. Nothing works! The calling situation is just as bad. I've probably called 50+ times and either get disconnected immediately or the "maximum capacity" message. When I did get through to technical support once, they basically said "not our problem, call the regular line" which was super unhelpful. Reading through all these responses is both comforting (I'm not alone in this nightmare!) and scary (some people took WEEKS to resolve this). I'm definitely going to try that 8:01am calling strategy and the "payment issue" trick when prompted. Also looking up that DE 4581 extension form right now because my certification deadline is coming up fast. Has anyone tried contacting their local assemblyperson's office? I've heard they sometimes have special EDD contact numbers for constituent services. At this point I'm willing to try anything to get out of this registration hell!