EDDCAN registration problems - system keeps rejecting my number
I've been trying to register my EDDCAN number for the past 3 days and the system keeps giving me an error message saying 'number not recognized' or sometimes 'account already exists'. I'm 100% sure I'm typing it correctly from the letter they sent me. My benefits were just approved last week after waiting for almost 2 months, and now I can't even access my account to certify! I already missed one certification period because of this. I've called the main EDD number like 50 times but either get disconnected or told 'all representatives are busy'. Anyone know if there's a special tech support number for EDDCAN registration issues? Or any tricks to get this fixed without waiting another month??
48 comments

Cedric Chung
same thing happened to me!!! the stupid system kept saying my EDDCAN was invalid when I KNOW it wasn't. turns out there's a difference between the Customer Account Number (CAN) and the EDD Customer Account Number (EDDCAN). r u sure ur using the right one? the EDDCAN should be 10 digits.
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Hailey O'Leary
Thanks for responding. Yes, I'm definitely using the 10-digit number from the letter that specifically says EDDCAN at the top. It starts with 999-XXXXXX. I even tried entering it with and without the dash, still no luck. Did you ever get yours to work?
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Talia Klein
This is actually a pretty common issue with new claims in 2025. The EDD system sometimes has a 24-48 hour delay between when your claim is approved and when your EDDCAN becomes active in the registration system. A few things to try:\n\n1. Wait until exactly 3 business days after your approval letter's date (not when you received it)\n2. Try registering very early in the morning (around 5am) when system traffic is lowest\n3. Clear your browser cache completely or try a different browser\n4. Make sure you're on the official UI Online registration page (https://www.edd.ca.gov/Unemployment/UI_Online.htm)\n\nIf none of that works, you'll need to speak with an EDD representative. They can manually verify your EDDCAN and fix registration issues on their end.
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Hailey O'Leary
Thanks for these tips! My approval letter is dated 5 days ago so it should definitely be active by now. I've tried different browsers too. Looks like I need to talk to an actual person at EDD somehow...
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Maxwell St. Laurent
OMG the EDD phone system is THE WORST!!!!! i spent 3 weeks trying to get through about my identity verification last month. would call at 8:01am and still got the 'too many callers' message. such bs.
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Hailey O'Leary
Exactly! How can every single representative always be busy? They clearly don't have enough staff. Did you eventually get through to someone?
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Maxwell St. Laurent
ya but only bcuz i got desperate and called like 63 times in one day. started at 8am sharp and just kept redialing til 3pm. finally got through around 2:30. total waste of a day
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PaulineW
I work with UI claims and can tell you that the 'account already exists' error usually means one of two things:\n\n1. You previously had an EDD account (maybe years ago) and need to use the account recovery process instead of new registration\n\n2. There's a mismatch between the personal info you're entering and what's in their system (even small differences like using your full name vs. nickname or a previous address)\n\nThe 'number not recognized' error typically means the EDDCAN hasn't fully propagated in their system yet. \n\nWhat I recommend is calling the technical support line directly at 1-833-978-2511. They handle EDDCAN registration issues and are usually less busy than the regular claim line.
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Hailey O'Leary
This is so helpful, thank you! I did have unemployment about 6 years ago, so maybe that's the issue. I'll try the account recovery process first, and if that doesn't work I'll call the technical support number you provided. Really appreciate the insight!
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Annabel Kimball
I had the same problem with my EDDCAN number last month and it was driving me CRAZY!! I tried calling that tech support number someone mentioned but they just transferred me to regular EDD and I waited for 2 hours before getting disconnected. What finally worked for me was using Claimyr to connect with an EDD rep. I found this service at claimyr.com and they have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km\n\nBasically they navigate the phone system and call you back when they get a representative on the line. The rep I got was able to reset my account and validate my EDDCAN in about 5 minutes. Way better than spending days trying to get through myself.
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Chris Elmeda
sounds sketchy. why would u trust some random service with ur edd info?
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Annabel Kimball
They don't ask for any personal info or account details - they just connect the call. You talk directly with the EDD representative yourself. I was skeptical too but it actually worked and saved me days of frustration.
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Hailey O'Leary
Thanks for the suggestion! I'm getting desperate at this point so I'll check out that video. If I can't get the account recovery to work or reach someone through the tech support line, this might be my best option. I can't afford to miss another certification period.
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Jean Claude
Actually have you tried accessing account recovery as someone mentioned? Look on the login page for
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Hailey O'Leary
That's exactly what I'm trying now based on the advice above! I'm waiting for the recovery email to come through. Fingers crossed this works!
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Cedric Chung
another thing u should know is that if u miss certification deadlines they might close ur claim and make u reapply!!!! happened to my cousin. make sure u call and explain the tech issues so they dont penalize u for late certification
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Hailey O'Leary
Oh no, I didn't know that! That makes it even more urgent to get this fixed. Thanks for the warning.
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PaulineW
Just checking back - were you able to resolve this through account recovery? If not, definitely try the technical support line tomorrow morning right when they open. If you're still having issues, request that they escalate to a Tier 2 specialist who has more system access to resolve EDDCAN registration problems. The key is explaining clearly that this is preventing you from certifying so they understand the urgency.
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Hailey O'Leary
UPDATE: The account recovery process worked!! I feel kinda silly now, but you were right - I had completely forgotten about my old EDD account from years ago. Once I got through the recovery process and reset my password, I was able to log in and see my current claim. Thank you so much everyone for your help! Going to certify for benefits right now before anything else goes wrong!
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Dylan Mitchell
So glad you got it figured out! This is actually a really common issue that trips up a lot of people - the old account thing catches everyone off guard. Your post and the solutions people shared here are going to help so many others who run into the same problem. Thanks for coming back to update us with what worked!
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Mei Lin
This thread is gold! I'm bookmarking this for future reference. It's so frustrating how EDD doesn't make it clearer that you might already have an account from years ago - they should really add a note about checking account recovery first before trying to register as new. The fact that so many people are running into this exact same issue shows there's definitely a communication gap on their end. Glad to see this community helping each other navigate these bureaucratic nightmares!
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Dylan Cooper
Exactly! I'm new here too and this whole thread has been incredibly helpful. It's frustrating that EDD doesn't have better guidance on their registration page about checking for existing accounts first - seems like such an easy fix that would prevent so much confusion. The fact that people are missing certification deadlines because of this registration issue is really concerning. Maybe we should compile these solutions into a pinned post or FAQ for other newcomers? This community seems way more helpful than EDD's actual support system!
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GalacticGuru
This is such a great idea! I'm also relatively new to this community and was amazed at how much more helpful everyone here is compared to trying to navigate EDD's confusing website or spending hours on hold. A pinned FAQ with common issues like this EDDCAN registration problem would save so many people time and stress. Maybe we could organize it by categories like "Registration Issues," "Certification Problems," "Payment Delays," etc.? I'd be happy to help compile solutions from threads like this one. It's clear that peer support is way more effective than whatever "help" EDD is supposed to be providing!
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Charity Cohan
This is such a great idea! As another newcomer who just went through this exact nightmare, I completely agree that a pinned FAQ would save so many people time and stress. The account recovery solution should definitely be the #1 tip since it seems to fix the majority of these EDDCAN registration issues. Maybe we could also include that technical support number (1-833-978-2511) that was mentioned and the timing tips about calling early morning or waiting 3 business days after approval. It's honestly ridiculous that a community forum has better troubleshooting info than EDD's official help pages!
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Joshua Wood
Great idea about creating a pinned post! As someone who just went through this exact nightmare myself last week, I can definitely confirm that the EDD registration process is confusing as hell. I wasted 4 days trying to register with my new EDDCAN before someone at my local workforce center mentioned checking for old accounts. Turns out I had one from 2018 that I'd completely forgotten about. It's ridiculous that this isn't more prominent on their website - they could save themselves thousands of confused phone calls if they just added a simple "Check if you already have an account" link right on the registration page. This community has been a lifesaver compared to trying to navigate EDD's phone maze!
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Fatima Al-Qasimi
That's a fantastic idea about creating a pinned FAQ! I'm relatively new to this community as well and this thread has been a lifesaver. It's honestly shocking how much more helpful this discussion has been than anything on EDD's official website. The account recovery solution should definitely be the first thing people try - it seems like at least half the "registration problems" are actually just forgotten old accounts. @Dylan Cooper, do you know how we could get the moderators to consider pinning something like this? It could save so many people from missing their certification deadlines and having their claims closed.
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Mason Lopez
That's a really good idea about creating a pinned FAQ! I'm also relatively new to this community but have been dealing with EDD issues for months now. This thread perfectly shows how much better peer support is than trying to navigate EDD's phone system. A compilation of common registration problems and solutions would save so many people time and stress. @Dylan Cooper - do you know if the community moderators are open to suggestions like that? It would be great to have solutions for things like EDDCAN registration, identity verification delays, and phone system tips all in one easily accessible place.
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Freya Thomsen
That's a brilliant idea about creating a pinned FAQ! As someone who just went through this exact nightmare, I think a quick troubleshooting guide would save so many people time and stress. We could include the common solutions like checking for old accounts first, the technical support number, and even tips for getting through the phone system. I'd be happy to help compile this since I just experienced the problem firsthand. It's pretty sad that a community forum is more reliable than the actual EDD website for solving these issues!
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Dmitry Smirnov
That's a brilliant idea about creating a pinned post or FAQ! As someone who just went through this exact nightmare myself, I think we should definitely compile the most common EDD issues and their solutions. This thread alone covers so many crucial points - the old account recovery issue, the technical support number (1-833-978-2511), the 24-48 hour delay for new claims, and even tips about calling early morning or using services like Claimyr. It would save so many people the stress and potential missed certifications that come with these registration problems. Maybe we could organize it by issue type - registration problems, certification issues, identity verification, etc.? I'm happy to help put something together if others are interested!
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Sean Matthews
That's a brilliant idea about creating a pinned FAQ! As someone who just went through this exact same nightmare, I can tell you that having all these solutions in one easily accessible place would be a game-changer. The account recovery tip alone would have saved me weeks of stress. I'd be happy to help compile the key troubleshooting steps from this thread - seems like the main issues are: 1) checking for old accounts first, 2) waiting for EDDCAN activation delays, 3) using the tech support line vs regular EDD number, and 4) understanding the urgency around certification deadlines. This community really does provide better support than EDD's official channels!
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Ravi Patel
This is such a great idea! A pinned FAQ would be amazing - I bet this EDDCAN registration issue alone affects hundreds of people every month. We could also include other common solutions like the technical support number that PaulineW shared (1-833-978-2511) and the timing tips about waiting 3 business days after approval. It's honestly ridiculous that we have to crowdsource solutions that EDD should be providing upfront. Props to everyone who took the time to help Hailey - this is exactly why communities like this are so valuable!
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Micah Trail
That's a brilliant idea about creating a pinned FAQ! I'm relatively new to this community as well and I've already seen this same EDDCAN registration issue come up in several other threads. It would be so helpful to have a step-by-step troubleshooting guide that starts with "Check if you have an old EDD account first" before trying new registration. We could include all the solutions people shared here - the account recovery process, the technical support number (1-833-978-2511), browser clearing tips, and timing advice. Maybe we could also add warnings about certification deadlines and what to do if you're at risk of missing them due to tech issues. The community knowledge here is definitely more practical and accessible than anything on EDD's official site!
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Natalie Chen
That's a brilliant idea about creating a pinned FAQ! As someone who just went through this nightmare myself, I think a step-by-step troubleshooting guide would be invaluable. We could include the most common solutions like: 1) Check account recovery first if you've ever filed for unemployment before, 2) Wait 3-5 business days after claim approval, 3) Try different browsers/clear cache, 4) Call the tech support line at 1-833-978-2511, and 5) Request Tier 2 escalation if needed. The mods should definitely consider this - it would save so many people the stress and potential missed certifications that I almost experienced!
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Adrian Connor
That's a brilliant idea about creating a pinned FAQ post! As someone who just went through this exact nightmare myself last month, I can definitely contribute to documenting the common solutions. We could include the account recovery steps, the technical support number that @PaulineW shared, browser troubleshooting tips, and maybe even a flowchart of what to try first. It's pretty sad when a community forum is more helpful than the actual government agency, but at least we can help each other out. Would the mods be open to something like this?
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Javier Hernandez
That's a great idea about creating a pinned FAQ! As someone who just went through this exact nightmare, I'd be happy to help compile the key solutions. We could include: 1) Check account recovery first if you've ever had EDD benefits before, 2) The technical support number (1-833-978-2511) for registration issues, 3) Tips about waiting 3 business days after approval and trying early morning hours, and 4) The importance of calling EDD to document tech issues so you don't get penalized for late certification. This community really is more helpful than EDD's official channels - it's sad but true!
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Sophia Russo
That's a brilliant idea about creating a pinned FAQ! As someone who just went through this whole ordeal myself a few weeks ago, I can definitely contribute to documenting these common issues. The EDDCAN registration problem seems to come up constantly, and having a clear step-by-step guide (check for old accounts first, then try the technical support line, etc.) would save so many people from the stress and potential missed certifications. I'd also suggest adding info about that Claimyr service someone mentioned - even if people are skeptical about third-party services, it's good to know all the options when you're desperate to get through to EDD. This community really is more helpful than their official support!
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Xan Dae
I love this idea! A pinned FAQ would be amazing. I'm also pretty new to the community but I've already seen several posts about similar EDD registration issues. Maybe we could create sections for common problems like: 1) Existing account vs new registration confusion, 2) EDDCAN activation delays, 3) Phone system tips for getting through to reps, and 4) What to do about missed certification deadlines due to tech issues. Having all these solutions in one place would save people so much time and stress. The knowledge sharing in this thread has been incredible - way better than anything I found on EDD's official site!
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Daniel White
That's a brilliant idea about creating a pinned FAQ! I'm also relatively new here but this thread has been a lifesaver. It's honestly shocking how many people are dealing with the exact same EDDCAN registration issues and EDD just doesn't seem to address it anywhere in their official documentation. The number of people who forget about old accounts from years ago and get stuck in this loop is clearly significant. A community-compiled troubleshooting guide would probably help hundreds of people avoid the stress and missed certifications that @Hailey O'Leary went through. This kind of peer-to-peer support is invaluable when the official system fails us!
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Tobias Lancaster
That's a brilliant idea about creating a pinned FAQ! As someone who just went through this exact nightmare myself, I think having a comprehensive guide would save so many people the stress and missed payments. We could include the most common solutions like checking for old accounts first, the technical support number (1-833-978-2511), browser troubleshooting tips, and maybe even timing advice for when to call. This community really is more responsive and helpful than EDD's official channels - it's kind of sad but also amazing how we're all helping each other navigate this broken system. Would love to help put together something like that if the mods are interested!
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Andre Dubois
Yes! A pinned FAQ would be amazing. I'm also pretty new to this community and stumbled across this thread while having the exact same EDDCAN issue. The account recovery solution worked for me too - turns out I had an old account from when I was briefly unemployed in 2020 that I completely forgot about. It's honestly ridiculous that EDD's registration page doesn't have a big warning like "WAIT! Check if you already have an account before registering as new" or something. How many people are probably stuck in this loop right now? This community definitely provides better support than EDD's official channels - you all solved in one thread what their phone system couldn't handle in weeks!
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Bethany Groves
That's a brilliant idea about creating a pinned FAQ! I just went through this exact same nightmare last week and wished I had found this thread sooner. The account recovery solution should definitely be the first thing people try. It's ridiculous that EDD makes you hunt through forums to figure out these basic issues. I'd be happy to help compile a list of common registration problems and solutions if the mods are interested. Between the old account issue, the EDDCAN activation delays, and the browser/cache problems people mentioned, we could probably help a ton of people avoid these headaches.
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PixelWarrior
Great idea about creating a pinned FAQ! I've been lurking here for a while and this EDDCAN registration issue comes up at least once a week. A step-by-step troubleshooting guide would be amazing - something like: 1) Check if you had EDD benefits before (even years ago), 2) Try account recovery first, 3) Wait 3+ business days after approval, 4) Try different browsers/clear cache, 5) Call tech support at that number PaulineW shared. It's honestly ridiculous that we have to crowdsource solutions to basic system problems that EDD should have documented properly. This community is definitely more reliable than their official help!
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Raul Neal
Yes! A pinned FAQ or troubleshooting guide would be amazing. I'm also fairly new to this community and stumbled across this thread while searching for help with my own EDD issues. The amount of practical knowledge shared here is incredible - way better than the official EDD website or their phone support. @Dylan Cooper your idea about compiling solutions is spot on. Maybe we could create sections for common problems like EDDCAN registration, identity verification, payment delays, etc.? I d'be happy to help organize something like that if the moderators are interested. This community is proving to be such a valuable resource for people navigating the EDD system!
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Anastasia Sokolov
That's a great idea about creating a pinned FAQ! I'm also relatively new to this community and this thread has been a lifesaver. I was actually about to post my own question about EDDCAN registration issues, but reading through all these responses solved my problem before I even had to ask. It's really telling that a community forum is more helpful than the actual EDD support system. A pinned post with common solutions like "check account recovery first" and "wait 3 business days after approval" could save so many people from the same frustration. Would the moderators be open to something like that?
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Andre Laurent
That's a brilliant idea about creating a pinned FAQ! As someone who just went through this exact nightmare, I'd be happy to help compile the most common EDDCAN registration issues and solutions. We could include things like: 1) Check account recovery first if you've ever filed for unemployment before, 2) Wait 3-5 business days after claim approval for EDDCAN to activate, 3) The technical support number (1-833-978-2511) for registration issues, 4) Tips for getting through to EDD reps. It's honestly ridiculous that we have to crowdsource solutions for what should be basic system functionality, but at least we can help each other out! This community has been a lifesaver.
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Taylor To
That's a brilliant idea! A pinned FAQ would be so valuable for this community. I just went through something similar myself - spent 2 weeks thinking there was something wrong with my EDDCAN when I just needed to recover my old account from 2020. It's really telling that people are getting better help from this community than from EDD's official channels. Maybe we could also add common solutions for other frequent issues like identity verification delays and payment holds? I'd be happy to help compile information if others want to contribute their experiences!
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Sean O'Donnell
This is such a great idea! As someone who just went through this exact nightmare, I think a pinned FAQ would be incredibly valuable. The main issues I see coming up repeatedly are: 1) Not realizing you might have an old account from years ago, 2) The different types of account numbers (CAN vs EDDCAN), 3) System delays after claim approval, and 4) which phone numbers actually work for different issues. It's honestly ridiculous that we have to crowdsource solutions because EDD's own help resources are so inadequate. This community is definitely more reliable than their official support!
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Fatima Al-Qasimi
That's a fantastic idea! As someone who just went through this exact nightmare, I think a pinned FAQ would be incredibly valuable. The EDD website is honestly terrible at explaining these common issues. We could include the main solutions that worked in this thread: 1) Check account recovery first if you've EVER had unemployment before, 2) The technical support number (1-833-978-2511) for EDDCAN issues, 3) Tips about waiting 3+ business days after approval, and 4) The importance of explaining certification deadline urgency when calling. I'd be happy to help put something together - this community has already been more helpful than hours of trying to navigate EDD's phone system!
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