EDD UI Online Registration error 'information doesn't match our records' - tried everything!

yeah this happened to me last month...so annoying!!! the problem was actually how i entered my birthday. i was doing mm/dd/yyyy but apparently their system wanted mm-dd-yyyy or something stupid like that. try different formats for the date fields, that fixed it for me eventually

I had this exact issue when registering. In my case, there were two problems: 1. The name needs to EXACTLY match what's on your claim documents, including middle names/initials and any suffixes. If your name is "Robert James Smith" on your claim but you enter "Rob Smith" or "Robert Smith" it will error out. 2. Make sure your EDD Customer Account Number is entered correctly - it's that 10-digit number on your claim paperwork. Some people confuse it with their SSN or claim ID. Also, there's a known glitch where if you've had a previous UI claim more than 18 months ago, the system sometimes has trouble linking your new registration. In that case, you'll need to speak with a representative to reset your registration status.

did u try waiting 24hrs before trying again? sometimes their system has delays updating ur info and it looks like everything is correct but computer says no lol

This is a common problem with the UI Online registration system. I work in HR and have helped several employees with this. Here are some things to check: 1. Your mailing address on the registration form must EXACTLY match what's in the EDD system (from your initial claim application) 2. If you have a hyphenated last name, make sure the hyphen is entered correctly 3. Make sure you're not using autofill on your browser - it sometimes adds unexpected spaces 4. Try entering your SSN without the dashes 5. Verify your phone number matches what you provided when you first applied If none of these work, your only option is to speak with an EDD representative who can check your records in real time and tell you exactly what's mismatched. The registration system is very unforgiving of even the slightest discrepancy.

the EXACT same thing happened to me!!!!! i was so mad i almost threw my laptop. turns out they had my birthday wrong in their system!!!!! i put the correct date but THEY had it wrong. had to call and some lady fixed it for me. EDD is the WORST

I struggled with this exact same registration error for over a week and almost gave up. I finally got through to EDD using Claimyr (claimyr.com) - they got me connected to an EDD rep in about 25 minutes after I'd been trying to call for days with no luck. The rep told me that my middle initial was in their system, but I wasn't entering it in the registration form. Once I added it, I was able to register successfully. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km - definitely worth it to get this resolved instead of continuing to guess what's wrong.

anyone know if u can just go to the edd office in person to fix this?? seems easier than dealing with phone calls that never go through

UPDATE: Finally got this fixed! I was able to connect with an EDD rep (used the Claimyr service others mentioned here, which actually worked great). Turns out the EDD had my mailing address wrong - they had entered my apartment number as part of the street address line instead of in the apt/unit field! The rep fixed it in their system and I was able to register right away. What a relief! For anyone else having this issue - definitely triple check ALL your info including address format, and if you're still stuck, you probably need to speak with a rep to find the mismatch.