EDD UI Online account setup error - info doesn't match their records

The exact same thing happened to me in January! The problem is likely with how you're entering your personal information. Here are some specific things to check: 1. Make sure you're using your full legal name EXACTLY as it appears on your award letter (including middle initial if present) 2. Don't use any special characters or hyphens in your SSN 3. If you moved recently, try your previous address 4. Make sure you're using the correct EDD Customer Account Number from your award letter (not your claim ID) If none of that works, unfortunately you DO need to speak with an actual tech support person. Regular EDD reps can't help with account setup issues.

r u using the right website? theres like 3 different edd login pages & they all look the same. make sure ur on ui.edd.ca.gov not benefits.edd.ca.gov or the regular edd site

This is a common UI Online registration issue that's been happening a lot recently. The system is extremely picky about exact matching. A few things to try: 1. Clear your browser cache and cookies completely 2. Try a different browser altogether 3. Wait 24-48 hours - sometimes there's a delay between when your claim is processed and when the system allows registration 4. If your name has special characters (apostrophes, hyphens), try with AND without them If none of that works, you absolutely need to speak with someone in the technical support department. The general EDD phone lines won't be able to help with this specific issue. Unfortunately, the tech support line is just as overloaded as the regular lines.

I had this EXACT problem!!!! The EDD system is GARBAGE! They approved me, sent me money, then wouldn't let me make an account. Makes NO SENSE!!! I tried calling for TWO WEEKS straight and never got through. Just busy signals and disconnects. The whole system needs to be thrown out and rebuilt from scratch.

@confusedabouttech yeah I did but only because I literally called 47 times in one day. Finally got through around 3:30pm. The rep told me my birthday was entered wrong in their system (off by ONE DAY) even though all my paperwork had the correct date. Such a stupid system.

I found a service called Claimyr that helped me get through to EDD when I had almost the exact same problem. They basically call EDD for you and then connect you when they get through. Saved me days of frustration. The website is claimyr.com and they have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The tech support person I finally reached told me there was a flag on my account because my name on my driver's license has my middle name, but my SSN record didn't include it. Such a minor thing but it completely blocked me from registering. They fixed it in like 2 minutes once I actually reached someone.

This is so common with EDD it's ridiculous. When I filed back in 2023, I had to mail in paper certifications for the first MONTH before they fixed my online access. Make sure you have paper certification forms as backup just in case. You can download Form DE 4581 from the EDD website to certify by mail until you get this sorted out. Also, don't forget you can also certify by phone using EDD Tele-Cert at 1-866-333-4606. It's a pain, but at least you won't miss certifications while trying to get your online access working.

The phone system is more limited - you can't report detailed work search activities or get the same level of confirmation. But it works for basic certification. Just make sure you write down the confirmation number they give you at the end of each call!

UPDATE: I tried the Claimyr service and it ACTUALLY WORKED! Got connected to a tech support person in about 30 minutes. Turns out there was an issue with how my name was entered in their system - there was an extra space after my last name that I obviously couldn't see. The rep fixed it instantly and I was able to create my UI Online account right after hanging up. Such a stupid technical issue but I'm so relieved it's fixed! Thanks everyone for your help!

good 2 hear! EDD computers r so bad lol. my cousin had same thing happen but his middle name was spelled wrong