How to find my lost EDD Customer Account Number for UI claim
I'm trying to access my UI Online account but it's asking for my EDD Customer Account Number and I have NO IDEA where to find it! I got approved for unemployment back in January but lost all the paperwork they sent me during my recent move. I need to certify for benefits this Sunday and I'm panicking. Does anyone know how I can recover my account number without having to wait on the phone for 3+ hours?? I tried logging in with my email but that didn't work either.
16 comments
Liam O'Connor
Check your old mail! EDD sends the Customer Account Number in the initial approval paperwork - it's on the Notice of UI Award letter (DE 429Z). The number is 10 digits long. If you really lost it, you can call the automated self-service line at 1-866-333-4606, but I'd also check any emails you got from EDD when you first applied.
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CosmicCadet
•I've checked everywhere and can't find that letter :( I've been through all my emails too and there's nothing with the account number in it. Does anyone know if the automated line actually gives you your account number? I don't want to waste time if it doesn't.
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Amara Adeyemi
the account # is also on the continued claim form if u kept any of those. i think you can also just use ur social to register a new account online????
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CosmicCadet
•Thanks! I tried registering with just my social but it says I need the EDD account number to verify my identity. So frustrating!
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Giovanni Gallo
If you've lost your EDD Customer Account Number, you have a few options: 1. Check any paperwork you have from EDD (award letters, continued claim forms, etc) 2. Look for any mailed debit card information if you chose that payment method 3. If you have a previous UI Online account, it may be visible there 4. Call the EDD Contact Center at 1-800-300-5616 (but be prepared for a long wait) Unfortunately, for security reasons, the EDD doesn't include the full account number in emails, and the automated system won't provide it. You'll need to speak with an actual representative to retrieve it if you can't find it in your documents.
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CosmicCadet
•Thank you for the details! This is really helpful. I've been trying that number all morning but it just says they're experiencing high call volume and hangs up. Guess I'll have to keep trying...
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Fatima Al-Mazrouei
I had the exact same problem last month! After trying for days to get through on the phone, I found this service called Claimyr that got me connected to an EDD rep in about 20 minutes. They basically keep dialing for you until they get through, then call you when they have an agent on the line. Saved me hours of frustration. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The rep was able to verify my identity and provide my account number over the phone. Just make sure you have your SSN and other identifying info ready when they connect you.
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Dylan Wright
•is this legit?? sounds too good to be true tbh...
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Fatima Al-Mazrouei
•It's definitely legit - I was skeptical too but it actually works. The alternative was potentially missing my certification deadline and I couldn't risk that.
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NebulaKnight
WHY does EDD make EVERYTHING so complicated?!! I went through this nightmare last year and wasted TWO WEEKS trying to get my account number. Their whole system is BROKEN. Even when you do get through to someone half the time they can't help or give you wrong information. I ended up having to go to the actual office to get mine after multiple reps told me different things. RIDICULOUS!!!
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Sofia Ramirez
•Totally agree. The system seems designed to be as frustrating as possible. Every time I call I get different information. OP hope you get your issue resolved soon!
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CosmicCadet
UPDATE: I tried the Claimyr service that @profile2 recommended and it actually worked! Got connected to a rep in about 25 minutes. She asked for my SSN, name, address, and DOB to verify my identity, then gave me my Customer Account Number. I was able to log in and certify right away. Such a relief! Thanks everyone for your help!
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Liam O'Connor
•That's great! Glad you got it resolved before your certification deadline. Make sure to write down your account number somewhere safe this time! 😊
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CosmicCadet
•Oh trust me, I've written it in THREE different places now! Never making that mistake again lol
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Amara Adeyemi
wait u can also check the paper mail they send u for certification if u didnt do online only. the account # is at the top of those forms.
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CosmicCadet
•I'm on paperless so I don't get those forms, but that's good to know for others who might have the same problem!
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