How to find my lost EDD Customer Account Number for UI claim
I'm trying to access my UI Online account but it's asking for my EDD Customer Account Number and I have NO IDEA where to find it! I got approved for unemployment back in January but lost all the paperwork they sent me during my recent move. I need to certify for benefits this Sunday and I'm panicking. Does anyone know how I can recover my account number without having to wait on the phone for 3+ hours?? I tried logging in with my email but that didn't work either.
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Liam O'Connor
Check your old mail! EDD sends the Customer Account Number in the initial approval paperwork - it's on the Notice of UI Award letter (DE 429Z). The number is 10 digits long. If you really lost it, you can call the automated self-service line at 1-866-333-4606, but I'd also check any emails you got from EDD when you first applied.
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CosmicCadet
AuthorI've checked everywhere and can't find that letter :( I've been through all my emails too and there's nothing with the account number in it. Does anyone know if the automated line actually gives you your account number? I don't want to waste time if it doesn't.
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Amara Adeyemi
the account # is also on the continued claim form if u kept any of those. i think you can also just use ur social to register a new account online????
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CosmicCadet
AuthorThanks! I tried registering with just my social but it says I need the EDD account number to verify my identity. So frustrating!
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Giovanni Gallo
If you've lost your EDD Customer Account Number, you have a few options: 1. Check any paperwork you have from EDD (award letters, continued claim forms, etc) 2. Look for any mailed debit card information if you chose that payment method 3. If you have a previous UI Online account, it may be visible there 4. Call the EDD Contact Center at 1-800-300-5616 (but be prepared for a long wait) Unfortunately, for security reasons, the EDD doesn't include the full account number in emails, and the automated system won't provide it. You'll need to speak with an actual representative to retrieve it if you can't find it in your documents.
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CosmicCadet
AuthorThank you for the details! This is really helpful. I've been trying that number all morning but it just says they're experiencing high call volume and hangs up. Guess I'll have to keep trying...
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Fatima Al-Mazrouei
I had the exact same problem last month! After trying for days to get through on the phone, I found this service called Claimyr that got me connected to an EDD rep in about 20 minutes. They basically keep dialing for you until they get through, then call you when they have an agent on the line. Saved me hours of frustration. Their website is claimyr.com and they have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The rep was able to verify my identity and provide my account number over the phone. Just make sure you have your SSN and other identifying info ready when they connect you.
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Dylan Wright
is this legit?? sounds too good to be true tbh...
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Fatima Al-Mazrouei
It's definitely legit - I was skeptical too but it actually works. The alternative was potentially missing my certification deadline and I couldn't risk that.
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NebulaKnight
WHY does EDD make EVERYTHING so complicated?!! I went through this nightmare last year and wasted TWO WEEKS trying to get my account number. Their whole system is BROKEN. Even when you do get through to someone half the time they can't help or give you wrong information. I ended up having to go to the actual office to get mine after multiple reps told me different things. RIDICULOUS!!!
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Sofia Ramirez
Totally agree. The system seems designed to be as frustrating as possible. Every time I call I get different information. OP hope you get your issue resolved soon!
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CosmicCadet
UPDATE: I tried the Claimyr service that @profile2 recommended and it actually worked! Got connected to a rep in about 25 minutes. She asked for my SSN, name, address, and DOB to verify my identity, then gave me my Customer Account Number. I was able to log in and certify right away. Such a relief! Thanks everyone for your help!
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Liam O'Connor
That's great! Glad you got it resolved before your certification deadline. Make sure to write down your account number somewhere safe this time! 😊
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CosmicCadet
AuthorOh trust me, I've written it in THREE different places now! Never making that mistake again lol
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Amara Adeyemi
wait u can also check the paper mail they send u for certification if u didnt do online only. the account # is at the top of those forms.
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CosmicCadet
AuthorI'm on paperless so I don't get those forms, but that's good to know for others who might have the same problem!
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Roger Romero
For future reference, you can also save your EDD Customer Account Number in your phone's notes or password manager so you always have it handy. I learned this the hard way after going through a similar situation. Also, if you ever move again, make sure to update your address with EDD immediately through UI Online - they'll send new paperwork to your updated address which can save you from this headache again!
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Aria Washington
Another option that worked for me - if you have any bank statements showing EDD deposits, the reference number on those transactions sometimes contains your EDD Customer Account Number or can help verify your identity when you call. I had completely forgotten about this until I was desperately searching through my financial records. Also, if you used any tax preparation software like TurboTax or H&R Block to file your taxes and reported your unemployment income, they might have stored some of your EDD information in their system. Worth checking your online tax accounts if you have them!
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Jake Sinclair
This is such a comprehensive thread! I'm bookmarking this for future reference. The bank statement tip is genius - I never would have thought to look there. I'm going through a similar situation right now (lost my paperwork during a recent breakup/move) and was getting really stressed about missing my certification. Between the Claimyr service, checking bank records, and all these other suggestions, I feel like I actually have a path forward now. Thanks everyone for sharing your experiences - it's so reassuring to know I'm not the only one who's dealt with this nightmare!
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Raúl Mora
This thread is incredibly helpful! I'm dealing with a similar situation right now - lost my EDD paperwork during a recent move and have been panicking about accessing my account. Reading through all these suggestions gives me so much hope. I'm definitely going to try the Claimyr service since calling EDD directly seems like a nightmare, and I'll also check my bank statements and old emails/photos like everyone suggested. It's such a relief to know there are actually multiple ways to recover this information. Thanks to everyone who shared their experiences - you're all lifesavers! 🙏
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Zainab Abdulrahman
I'm so glad this thread is helping you too! When I was going through this mess a few months ago, I felt completely lost and stressed about missing my certification deadline. The community here really came through with all these creative solutions I never would have thought of on my own. Definitely try multiple approaches - I ended up finding my info through a combination of checking old photos on my phone and calling that Claimyr service. Don't give up, you'll get through this! And once you do get your account number back, make sure to store it in multiple safe places like others mentioned. Good luck! 🍀
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