EDD CAN number not recognized in UI Online system - what should I do?

This happened to me too! The CAN number issue is usually because of one of three things: 1. There might be a slight mismatch between how your name/DOB is entered in the initial paperwork vs. what you're entering online 2. You might need to wait 24-48 hours after receiving your CAN number before the system recognizes it 3. The system could genuinely have a glitch with your account Try checking that your name is exactly as it appears on the paperwork (including any hyphens, middle initials, etc). Also make sure you're on the correct page - some people try entering their CAN on the regular login page instead of the account registration page.

Im in the same boat rn...been trying for 3 days and system keeps saying no match. Eventually gave up and called but cant get thru to anyone. EDD makes everything 100x harder than it needs to be smh

I had this exact problem last month! After trying everything under the sun, I finally got through to an EDD rep using Claimyr.com - it's this service that calls EDD for you and connects you when there's an agent available. Saved me from the constant busy signals and getting hung up on. Their video shows how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The rep told me my CAN number wasn't linking properly because there was a name discrepancy - turns out my middle name was listed as part of my first name in their system! Such a small thing but it was blocking me from registering. They fixed it while I was on the phone and I was able to set up my account right away.

Yes, they do charge for the service but I was connected within about 20 minutes instead of spending days trying to get through. For me it was worth it because I needed to get my account set up so I could certify for benefits. And with your hyphenated name, that sounds exactly like what might be causing the problem!

EDD technical support specialist here. The CAN number issue is a common problem, and you're right that it usually requires speaking with a representative. The registration system is particularly sensitive to exact matches, and even small discrepancies can cause the error you're seeing. Some less-known tips: - If you have any special characters in your name (hyphens, apostrophes), try removing them - Make sure you're using your primary phone number that you provided on your initial application - Verify your SSN is entered without dashes If none of these work, then unfortunately, yes, you do need to speak with a representative. When you call, specifically ask for the "UI Online Technical Support" team, not just any claims specialist. They have different queue systems.

anyone else notice how the EDD system is DELIBERATELY complicated to discourage ppl from claiming?? every step has some stupid technical obstacle. and then when you call they keep you on hold until you give up. been dealing with them for years and it never gets better...

UPDATE: Finally got this resolved! I tried all the suggestions here but still no luck. Ended up using that Claimyr service to get through to EDD (took about 30 mins but way better than my failed attempts calling directly). Turns out there WAS a name mismatch! When I filed my claim over the phone, the representative had put my last name as my middle name and my married name as my last name, even though I specifically told them I don't use my married name! The EDD rep fixed it in their system and I was able to register right away. Thanks everyone for your help!

This is such a helpful thread! I'm bookmarking this for future reference. The name mismatch issue seems to be way more common than EDD lets on. For anyone else reading this who might be stuck - it sounds like the key takeaways are: 1) Try entering your info exactly as it appears on official docs, including removing special characters, 2) Make sure you're on the registration page not login page, 3) If all else fails, you really do need to call and ask specifically for "UI Online Technical Support." The Claimyr service seems like a legit option too if you're willing to pay to avoid the phone nightmare. Thanks Matthew for following up with the resolution - that kind of follow-through helps the whole community!

Just wanted to add another data point here - I had this exact same issue last week and it turned out to be related to how my address was entered in the system. The EDD rep I finally reached told me that sometimes the address verification can also cause the "no match found" error even when your name and SSN are correct. In my case, they had my apartment number in a different field than expected. For anyone still struggling with this, when you do get through to a rep, ask them to verify ALL the information in your file - name, DOB, SSN, AND address. Don't assume it's just a name issue. The whole system is way more finicky than it should be. Also seconding the recommendation for asking specifically for "UI Online Technical Support" - regular claims reps couldn't help me but the tech support team knew exactly what to look for.