EDD UI Online registration error with CAN# - system won't recognize SSN despite having award letter

This is a common UI Online registration issue that happens when there's a slight mismatch between what was entered on the paper application vs what's in the system. I had the exact same problem last year. The trick is you need to talk to an actual EDD tech support person, NOT the regular claims reps. Call 1-833-978-2511 right when they open at 8:00 AM and select the technical support option. When it asks for your SSN, just press # instead of entering anything, and it should transfer you to a queue for tech support. They can fix the account registration issue on their end by manually verifying your brother's identity and resetting the verification process.

sounds like ur brother has a ID verification problem. when i filed last yr they sent me sum letter saying i needed to do ID.me but i never got the link!!! had to use the chat feature on UI Online to get help. but wait u cant even login to get to the chat LOL. edd is a joke

I went through this exact nightmare last month. The phone system is deliberately designed to keep you from reaching anyone - it's beyond frustrating! Honestly, what worked for me after 3 weeks of trying was using Claimyr (claimyr.com). It's a service that basically calls EDD for you and gets you connected to a live rep. They have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km I was super skeptical at first, but it actually got me through to a technical specialist who fixed my account issues in about 10 minutes. My problem was very similar - had benefits before, system wouldn't let me register with my CAN#. Turned out there was a flag on my account from my previous claim that needed to be removed.

Based on what you've described, this is almost certainly a data mismatch issue between your brother's previous claim and his new one. The most common causes are: 1. Name mismatch (middle initial included on one application but not the other) 2. Address formatting differences 3. Birthdate entered differently 4. A previous account that was never properly closed The technical support team (not regular claims reps) need to merge his accounts or clear the old data. Unfortunately, the only reliable way to reach them is by phone. Try calling exactly at 8:00am and use option 1-2-4 in the menu system, then when prompted for SSN, enter # twice instead of a number. If that doesn't work, try the Contact Us form on the main EDD website (not UI Online) - sometimes they'll call you back within 5-7 days if you select technical issues.

Try registering on a different internet browser!!!!! I couldnt get UI Online to work on Chrome but it worked on Safari for some reason. Also make sure caps lock isnt on when entering CAN# and try without any dashes or spaces in SSN. The EDD systems are GARBAGE

this happnd to me 2. MAKE SURE he is NOT typing his name exactly as it appears on his award letter!!! EDD systems are so messed up that u have to match EXACTLY how ur name is in their system. if award letter says "Robert J Smith" dont put "Robert Smith" or "Bob Smith" when registering. i had to try like 5 different versions of my name b4 it worked

I've dealt with this issue many times as a former UI claimant and now I help others with their claims. Here's what's definitely happening: there's a conflict between your brother's previous UI account and the new one. The EDD system doesn't handle returning claimants well, especially if there were any changes in personal information. You need to specifically request a "TECHNICAL ACCOUNT RESET" when you get through to someone. Regular claim reps don't have access to do this - you need either technical support or a Tier 2 specialist. The automated phone system issue is because his account is in this weird limbo state. One workaround I've found that sometimes works: have him go to the password recovery page rather than the registration page, enter his SSN and personal info, then click "forgot password." Sometimes the system will recognize returning claimants this way and let them reset access. Worth a try while pursuing the phone options others suggested.

Update: My brother FINALLY got this resolved! For anyone with similar issues, here's what worked: He used the password recovery trick mentioned above, which didn't fix it completely but did get him to a different error message. Then he called the technical support line (1-833-978-2511) using the 1-2-4 menu sequence at exactly 8:00am, pressed # when asked for SSN, and actually got through to a person after about 45 minutes on hold. The agent confirmed there was a conflict with his old account from 2021 and did a technical account reset. He had to wait 48 hours, but then was able to register successfully! Thank you all for your suggestions - this community saved his sanity!