Locked out of my EDD account after email change - desperately need access
I'm at my wit's end trying to access my EDD account! Somehow my email address got changed (or maybe I used an old one when I signed up?) and now I can't get into my UI Online account at all. I've been certifying for 6 weeks without issues until this week. Every time I try to log in, it says 'account locked' after 3 password attempts, but I KNOW my password is correct! When I try the password reset option, they send recovery info to an email I no longer have access to. I've called the main number at least 25 times this week with no luck - either get disconnected or told the queue is full. I'm expecting a payment this week and rent is due in 5 days. Has anyone dealt with this? Is there a special department or different number I should be calling to fix this account access issue?
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Ryan Kim
omg same thing happened 2 me last month!! its so frustrating!! have u tried going to an EDD office in person? thats what i ended up doing cuz the phone thing is impossible
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Daniela Rossi
•I didn't even think about going in person! Do you need an appointment or can you just walk in? The nearest office is like 40 minutes away so I want to make sure it's worth the trip.
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Zoe Walker
•DO NOT waste ur time going to an office!!!! They will just tell u to call the SAME number u been trying. I went 2 weeks ago and waited 3 HOURS just to be told they can't help with account issues in person. The whole system is DESIGNED to keep u from getting ur money!!!!!
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Elijah Brown
You need to specifically call the EDD Technical Support line at 1-833-978-2511. They're the only ones who can help with UI Online account access issues. Regular EDD reps can't fix account problems. Make sure to call right when they open at 8:00 AM as that's when you have the best chance of getting through. You'll need to verify your identity with your SSN, address, and claim information, so have all that ready. They should be able to update your email address after verification.
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Daniela Rossi
•Thank you so much! I didn't realize there was a special tech support line. I'll try calling them first thing tomorrow morning at 8. Do you know if they're open on Saturdays too? I've been calling the main number which I guess explains why no one could help me.
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Maria Gonzalez
•i called that number like 50 times last year and never got through. spent days trying. good luck lol
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Natalie Chen
I've been dealing with EDD for over 2 years now (had to file twice ugh) and honestly the phone system is completely broken. After trying for weeks to get through about my identity verification issue, I finally used Claimyr and got connected to an EDD rep in about 20 minutes. It basically calls EDD for you and holds your place in line, then calls you when an agent is available. Saved me literally days of frustration. You can see how it works at https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km or go to claimyr.com. They connected me with someone who could actually help with my account issues when I couldn't get in after the ID.me verification.
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Daniela Rossi
•This looks promising! I just checked out the website. Did you actually talk to someone who could help with account access issues? That's my main concern - getting someone who can actually update my email address on file.
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Natalie Chen
•Yes! They connected me with a tier 2 specialist who had the authority to make account changes after verifying my identity. Just make sure to clearly explain it's an account access issue and not just a general claim question. The regular reps will just tell you to keep trying the tech support line.
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Santiago Martinez
Here's what you need to do specifically for an email change when locked out: 1. Call the technical support line (1-833-978-2511) and select the option for account access issues 2. You'll need to verify your identity with SSN, DOB, address, and claim details 3. Specifically request an email address update and account unlock 4. If they say they can't help, ask to be transferred to a Tier 2 specialist who handles account security issues 5. As a backup plan, you can also fax a written request with your ID to the Account Services department at 1-866-215-9159 I work in HR and help employees navigate EDD issues frequently. The account security team is separate from regular claims representatives, which is why the main number hasn't helped you.
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Daniela Rossi
•Thank you for these detailed steps! I didn't know about the fax option - that could be my backup plan if I still can't get through by phone. Do you know if I need a specific form for the fax request or just a letter explaining the situation?
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Santiago Martinez
•Use the general Account Information Change form (DE 1106Z). Include a clear note explaining you're locked out due to no longer having access to the email on file. Make sure to include a copy of your ID (driver's license or state ID), your SSN, current phone number, current mailing address, and the new email you want to use. Write your EDD Customer Account Number on each page if you have it. This should resolve it within 7-10 business days.
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Samantha Johnson
when i had this happen last year i just made a new account with my current email. worked fine and i could see all my old claim stuff once i logged in. took like 5 minutes. worth a try maybe?
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Elijah Brown
•This is actually not recommended and can create problems with your claim. EDD's system flags multiple accounts with the same SSN as potential fraud. It can result in payment holds and identity verification issues that are much harder to resolve than the original email problem.
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Samantha Johnson
•oh really? worked for me but maybe i got lucky lol. nevermind then!
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Daniela Rossi
UPDATE: Wanted to let everyone know what finally worked! After trying to call the technical support line for 2 days (never got through), I ended up using that Claimyr service someone mentioned above. Got connected to an EDD rep in about 30 minutes this morning! The first person couldn't help, but they transferred me to a tier 2 specialist who verified my identity and updated my email address on the spot. She also unlocked my account and I was able to immediately log in and complete my certification that was pending. Payment should be deposited to my Money Network card in 24-48 hours. If anyone else has this issue, definitely ask for a tier 2 specialist who works with account security - regular reps really can't help with this specific problem. Thank you all for your help!!!
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