Can't access my UI Online - EDD account locked and no one answers the phone!

mabe try calling rite when they open at 8am????? thats what i did last month

There's a direct line for UI Online technical issues that can help with account lockouts: 1-855-327-7057. When you call, press # immediately when the recording starts, then press 0 when prompted for your SSN. This bypasses some of the automated system and gets you to a tech support queue faster. If that doesn't work, try the 833-978-2511 number but press 1, then 2, then 4 for the account services department. I had the same issue last month and finally got through after trying this specific path. Don't worry too much about the certification deadline - if you explain you were locked out, they can usually allow retroactive certification once your account access is restored.

Sorry to hear about your account issues - that's incredibly frustrating! I went through something similar last year after I changed my phone number and couldn't receive the two-factor authentication codes. I ended up using Claimyr to connect with an EDD rep who unlocked my account in about 5 minutes. Saved me days of constant redialing. They have a service that basically waits on hold for you and calls you when an agent is available. Check out their video demo: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km and their website at claimyr.com. Just be ready with your ID info when they connect you, as the rep will need to verify your identity before they can unlock the account.

When dealing with EDD account lockouts, there are actually several specific steps you should follow in this order: 1. First try the ID.me verification reset option on the EDD homepage. This sometimes automatically unlocks accounts. 2. If that fails, call the Technical Support line at 833-978-2511 and use option path 1-2-4. This route specifically reaches account services technicians who handle lockouts. 3. Try the UI Online support line at 855-327-7057 (as mentioned above). 4. As a last resort, you can send a secure message through UI Online Mobile if you can access that, or visit an EDD office in person. For account lockouts specifically, you need a Tier 2 specialist who has the system access to unlock your account. Regular claim representatives often can't help with this issue, which is why getting to the right department is crucial. Don't worry about missing your certification - once your account is unlocked, explain the situation and request retroactive certification. They can adjust the dates in the system.

THE EDD PHONE SYSTEM IS COMPLETELY BROKEN!!!!! I spent THREE WEEKS trying to get through before I finally got someone. The whole system is designed to prevent you from reaching help! And then when you finally do get someone they transfer you and you get disconnected!!!!! I swear they do this on purpose to reduce the number of claims they have to process. CRIMINAL NEGLIGENCE from a government agency that's supposed to HELP people!!!!

UPDATE: Finally got through!!! I used the Claimyr service that was recommended, and they connected me with an EDD specialist within about 45 minutes. The EDD person was able to unlock my account and reset my password after verifying my identity. She also made sure my certification period was extended so I won't be penalized for the delay. For anyone else dealing with this same issue, I'd recommend: 1. Try the phone tricks people suggested here first (specific extensions and timing) 2. If those don't work after multiple attempts, Claimyr actually did work for me 3. As a last resort, visit an EDD office in person Thanks everyone for your help! What a relief to finally have this fixed.

This is such a common issue lately! I'm dealing with something similar where my account got locked after what I think was a security update. One thing that helped me was clearing all my browser cookies and cache completely before trying to log in again - sometimes the system gets confused with old session data. Also, if you have access to the EDD mobile app, try logging in through that instead of the website. Sometimes the mobile app can bypass certain lockout issues that affect the web portal. Really glad you got yours resolved though! It's encouraging to know there are actually working solutions out there.

I'm going through the exact same thing right now! Been locked out for over a week and it's so frustrating. Reading through all these responses gives me hope though. I'm going to try the specific phone number sequences that Gabriel Freeman mentioned first, and if that doesn't work I might have to consider the Claimyr service too. Has anyone noticed if there's a particular time of day that works better for getting through? I've been calling randomly throughout the day but maybe there's a pattern to when they're less busy. Also wondering if the system lockouts are happening more frequently lately - seems like a lot of people are dealing with this issue recently. Thanks to everyone who shared their experiences and solutions! This community is a lifesaver when dealing with EDD problems.

I'm dealing with a very similar situation right now - account locked for 10 days and counting! The most frustrating part is that I know my login credentials are correct, but the system keeps saying "too many failed attempts" even though I only tried logging in twice before it locked me out. One thing I discovered that might help others: if you have any old EDD paperwork or letters, make sure you have your exact account information ready when you do get through to someone. The rep I finally spoke to (after using one of the phone tricks mentioned here) needed my Social Security number, the exact email address on file, AND the last four digits of a bank account I had used for direct deposit like 6 months ago. Having all that info ready made the unlock process much faster. Also wanted to add that the ID.me reset option Samuel mentioned is worth trying even if it seems like it won't work. I thought I couldn't access it either, but there's actually a "Can't access your account?" link at the very bottom of the EDD login page that bypasses the main login screen. It didn't work for me ultimately, but it's worth a shot before going through the phone maze. Really hoping they fix these lockout issues soon - it seems like way too many people are dealing with this lately!

I just went through this exact same nightmare last month! What finally worked for me was calling the 833-978-2511 number at exactly 8:02 AM (not 8:00 - seems like everyone calls right at 8:00) and using the sequence 1-2-4 that Gabriel mentioned. Took about 6 tries over different days but I finally got through to someone who could actually help. One thing that might speed up the process - when you do get through, immediately ask to speak with a "Tier 2 technical specialist" for account lockouts. The first person who answers usually can't unlock accounts and will try to transfer you (which often leads to disconnection). If you specifically request Tier 2 from the start, they'll put you in the right queue. Also keep trying the mobile app like Malik suggested - sometimes it works even when the website doesn't. And definitely have your SSN, the email on your account, and any old bank account info ready like Diego mentioned. The unlock process is actually pretty quick once you get the right person on the phone. Hang in there! The system is broken but there are ways to get through it.

This thread has been so helpful! I'm currently on day 8 of being locked out and was starting to panic about my upcoming certification. Reading through everyone's solutions gives me hope that this is actually solvable. I tried the mobile app suggestion from Malik and it's showing a different error message than the website - instead of "account locked" it says "verification required" which might be a good sign? Going to try the 8:02 AM calling strategy with the Tier 2 specialist request that StarSeeker mentioned. One question for those who got through - did the EDD rep explain what's causing all these lockouts lately? It seems like way more people are experiencing this issue in the past few months. Makes me wonder if there was a system update or security change that's causing legitimate users to get flagged incorrectly. Thanks to everyone who shared their experiences and specific tips - this community support means everything when you're dealing with EDD's broken system!

I just wanted to share another approach that worked for me after being locked out for 12 days - if all the phone strategies fail, you can also try contacting your local Assembly member's office! I know it sounds weird, but they actually have a constituent services team that can help with EDD issues. I called my Assembly member's office, explained the situation, and they have a direct line to EDD that bypasses the regular phone system. Within 2 business days, someone from EDD called me directly and unlocked my account. They said they prioritize cases that come through elected officials' offices. You can find your Assembly member by zip code on the CA Assembly website. It's definitely worth trying if the phone numbers and Claimyr don't work out. Sometimes you have to get creative with these EDD problems! Also wanted to echo what others said about having all your info ready - SSN, email on file, old bank account info, and if possible, your last few employers' names and dates. The more verification info you can provide, the faster they can help you.

Just want to add my experience to this incredibly helpful thread! I was locked out for 9 days and tried almost every suggestion mentioned here. What finally worked was a combination of approaches: 1. Used the 8:02 AM timing strategy with the 833-978-2511 number and the 1-2-4 extension sequence 2. When I got through, immediately asked for "Tier 2 technical specialist for account lockouts" 3. Had all my verification info ready (SSN, email, old bank account digits, previous employers) The whole unlock process took about 10 minutes once I reached the right person. The rep also mentioned they're working on fixing the February system update that's causing all these false lockouts. For anyone still struggling: don't give up! This thread proves there are multiple solutions that actually work. The Assembly member contact strategy that Lucas shared is genius too - definitely keeping that as a backup plan. Thanks to everyone who contributed solutions here. This community support made all the difference when dealing with EDD's broken system!

This thread has been a lifesaver! I'm currently dealing with my own account lockout (day 3) and was starting to panic about my certification deadline next week. Reading through everyone's detailed experiences and solutions has given me so much hope and a clear action plan. I'm going to try the 8:02 AM strategy with the 833-978-2511 number using the 1-2-4 sequence, and I'll make sure to ask specifically for a "Tier 2 technical specialist for account lockouts" right from the start. I've already gathered all my verification info based on everyone's recommendations - SSN, email on file, old bank account digits, and previous employer details. It's really frustrating that so many people are dealing with this same issue since the February system update, but it's amazing how this community has come together to share working solutions. If the phone strategy doesn't work, I now have backup plans like the Assembly member contact approach and the Claimyr service. Thank you to everyone who took the time to share their experiences and specific tips - KaiEsmeralda, Gabriel Freeman, StarSeeker, Lucas, Atticus, and everyone else. This is exactly the kind of practical help people need when dealing with EDD's broken system!

This entire thread is absolutely golden! I've been dealing with my own EDD account lockout for 6 days now and was feeling completely hopeless until I found this discussion. The level of detail everyone has shared here - from the specific phone sequences to the timing strategies to the backup options - is incredible. I'm particularly intrigued by the Assembly member contact approach that Lucas mentioned. I had no idea that was even possible! It's brilliant how this community has essentially reverse-engineered all the ways to actually get help from EDD when their regular system fails. Planning to try the 8:02 AM phone strategy tomorrow using all the tips from StarSeeker and Atticus. I've got my verification info ready (thanks Diego Rojas for the heads up about needing old bank account digits - would never have thought of that!). If that doesn't work, I now have a whole arsenal of backup plans. What really strikes me is how this February system update seems to have created this wave of false lockouts affecting so many legitimate users. At least now I know it's not just me and there are actual working solutions. This thread should be pinned somewhere for future reference - it's like the ultimate EDD lockout survival guide! Will definitely report back with my results. Thanks to everyone who shared their experiences and kept this conversation going!

I'm so grateful this thread exists! I've been locked out for 4 days and was completely lost until I found all these detailed solutions. The combination of specific timing (8:02 AM), exact phone sequences (833-978-2511 then 1-2-4), and asking immediately for "Tier 2 technical specialist" seems like the winning formula based on everyone's success stories. What really helped me prepare was reading about having ALL the verification info ready - SSN, email on file, old bank account digits, and previous employer details. I never would have thought to dig up those old bank account numbers without Diego Rojas's tip! The Assembly member contact option that Lucas shared is absolutely brilliant - I had no idea that was even possible. It's amazing how this community has figured out every possible workaround for EDD's broken system. Going to try the phone strategy first thing tomorrow morning, but knowing I have multiple backup plans (Claimyr, Assembly member contact, in-person office visit) makes this feel so much more manageable. This thread is seriously like having a complete roadmap through the EDD nightmare! Will definitely update with my results. Thank you to everyone who took the time to share such detailed, practical advice - you're all lifesavers! 🙏