Can't access my UI Online - EDD account locked and no one answers the phone!

mabe try calling rite when they open at 8am????? thats what i did last month

There's a direct line for UI Online technical issues that can help with account lockouts: 1-855-327-7057. When you call, press # immediately when the recording starts, then press 0 when prompted for your SSN. This bypasses some of the automated system and gets you to a tech support queue faster. If that doesn't work, try the 833-978-2511 number but press 1, then 2, then 4 for the account services department. I had the same issue last month and finally got through after trying this specific path. Don't worry too much about the certification deadline - if you explain you were locked out, they can usually allow retroactive certification once your account access is restored.

Sorry to hear about your account issues - that's incredibly frustrating! I went through something similar last year after I changed my phone number and couldn't receive the two-factor authentication codes. I ended up using Claimyr to connect with an EDD rep who unlocked my account in about 5 minutes. Saved me days of constant redialing. They have a service that basically waits on hold for you and calls you when an agent is available. Check out their video demo: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km and their website at claimyr.com. Just be ready with your ID info when they connect you, as the rep will need to verify your identity before they can unlock the account.

When dealing with EDD account lockouts, there are actually several specific steps you should follow in this order: 1. First try the ID.me verification reset option on the EDD homepage. This sometimes automatically unlocks accounts. 2. If that fails, call the Technical Support line at 833-978-2511 and use option path 1-2-4. This route specifically reaches account services technicians who handle lockouts. 3. Try the UI Online support line at 855-327-7057 (as mentioned above). 4. As a last resort, you can send a secure message through UI Online Mobile if you can access that, or visit an EDD office in person. For account lockouts specifically, you need a Tier 2 specialist who has the system access to unlock your account. Regular claim representatives often can't help with this issue, which is why getting to the right department is crucial. Don't worry about missing your certification - once your account is unlocked, explain the situation and request retroactive certification. They can adjust the dates in the system.

THE EDD PHONE SYSTEM IS COMPLETELY BROKEN!!!!! I spent THREE WEEKS trying to get through before I finally got someone. The whole system is designed to prevent you from reaching help! And then when you finally do get someone they transfer you and you get disconnected!!!!! I swear they do this on purpose to reduce the number of claims they have to process. CRIMINAL NEGLIGENCE from a government agency that's supposed to HELP people!!!!

UPDATE: Finally got through!!! I used the Claimyr service that was recommended, and they connected me with an EDD specialist within about 45 minutes. The EDD person was able to unlock my account and reset my password after verifying my identity. She also made sure my certification period was extended so I won't be penalized for the delay. For anyone else dealing with this same issue, I'd recommend: 1. Try the phone tricks people suggested here first (specific extensions and timing) 2. If those don't work after multiple attempts, Claimyr actually did work for me 3. As a last resort, visit an EDD office in person Thanks everyone for your help! What a relief to finally have this fixed.