EDD UI Online account locked - need urgent password reset help today

sunday? lol good luck with that. edd tech support only works weekdays 8-5

Don't panic! Even if you can't certify today, you can still certify tomorrow without losing benefits. EDD gives you a 14-day window to certify for any benefit period. The midnight "deadline" is just when the system first allows you to certify for the week, not the final cutoff. For the password reset issue - check your spam/junk folders for the reset email. Also, try using a different browser or clearing your cache. Sometimes UI Online gets stuck in weird loops with the password reset function.

I HAD THE EXACT SAME PROBLEM last month!!! Turns out my account was LOCKED because I tried too many password attempts. The stupid system never TELLS you it's locked vs wrong password - it just says "incorrect credentials" for BOTH situations. So frustrating! Unfortunately you DO need to talk to someone to unlock it if that's what happened.

I spent TWO DAYS trying to call that stupid 833 number and could never get through - always the "we're experiencing high call volume" message. I was about to lose my mind when another reddit user told me about Claimyr. It's this service that basically calls EDD for you and then connects you when they get through. I was skeptical but desperate so I tried it. Got connected to an agent in about 40 minutes who unlocked my account right away. They have a demo video at https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km if you want to see how it works. Their website is claimyr.com

The password reset email can sometimes take up to 2 hours to arrive, especially on weekends when their systems are under higher load from everyone certifying. If you still need assistance on Monday, call the technical support line at 1-833-978-2511 as soon as they open at 8am. Choose the options for account access issues rather than claim questions, as you'll typically get through faster. Also, for future reference, I recommend setting up alternate contact methods in your UI Online profile settings once you regain access. You can add a phone number for text verification which is much more reliable than email resets.

Had this same issue in January. For me, the account was locked because my IP address changed (I was at my parents' house). EDD has really strict security that sometimes flags normal activity as suspicious. One thing nobody's mentioned - have you tried using the automated phone system to certify instead? You can call 1-866-333-4606 and certify by phone while you're working on fixing the online access. That way you don't have to worry about the timing.

did u try making a new account? thats what i did when mine got messed up

UPDATE: I ended up using that Claimyr service that someone mentioned above and it actually worked! Got connected to an EDD tech support person in about 30 minutes. Turns out my account WAS locked because of too many incorrect password attempts. They unlocked it, helped me set a new password, and I was able to certify right away. Also took the advice about setting up text verification so this doesn't happen again. Thanks everyone for your help!