EDD Account Locked - Can't Log In and Telecert Claims All Weeks Certified?!

omg this exact same thing just happened to me last week!!!! so frustrating. i think there's some kinda system glitch happening at EDD right now. did u try logging in from a different device? that worked for me but only for like 1 day then i got locked out again 😫

THE EDD SYSTEM IS TOTAL GARBAGE!!! They do this ON PURPOSE to make people give up on their benefits. I had something similar happen in December and spent WEEKS trying to get through to someone. Keep trying different browsers and clearing your cache. Sometimes that works.

This is actually two separate issues. The login problem is likely an account security lock, which happens after too many incorrect password attempts or suspicious login activity. The telecert saying weeks are certified when they aren't is a known glitch that happens when the system hasn't properly updated your certification status. You need to speak with an EDD representative to fix both issues. They can manually verify your identity and reset your account access, then check why your certification weeks are showing as completed when they aren't.

hav u tried the askedd website instead? sometimes that works when the main site is down. also check if ur getting any emails from them about account verification stuff. they might have sent something

After dealing with almost identical issues last month, I discovered a service called Claimyr that helped me get through to an EDD representative in about 25 minutes when I had been trying for days with no success. They basically keep dialing for you until they get through, then connect you directly to an EDD agent. It saved me from missing another payment cycle. Their site is claimyr.com and you can see how it works in this video: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km The EDD rep I spoke with was able to unlock my account and fix the certification issue all in one call. Apparently there was a flag on my account that made the system think I had already certified when I hadn't.

Wait I'm confused... are you talking about your UI Online account password or your BofA card password? Because those are totally different things and I think people are giving you advice for the wrong problem...

This sounds like what happened to me earlier this year. There was a system update on a weekend that caused account locks for a lot of people. In my case, my identity verification had expired and instead of sending me a notice, they just locked me out. You absolutely need to speak with a tier 2 specialist at EDD. Regular representatives can't always solve these complex login/certification issues. When you call, specifically ask for a tier 2 specialist who handles account access problems. Regarding the telecert saying your weeks are certified - check your payment history on your Money Network account if you can access that. Sometimes the payment still processes even when the system shows errors.

btw i forgot to mention earlier but my issue ended up being that I needed to do the ID.me verification again because my old one expired or something? The EDD lady on the phone said its a new requirement in 2025 that everyone has to redo their ID verification every 8 months now. maybe check if that's your problem too

UPDATE: I got through to EDD this morning! For anyone having similar issues, here's what happened: My ID.me verification had expired (apparently they require reverification every 8 months now), and instead of notifying me, they just locked my account. Once I completed the new ID.me verification, they were able to unlock everything and manually let me certify for the past two weeks I missed. The payments should be processed within 48 hours. Thank you all for your help!!