Can't certify for EDD benefits after changing phone number - need help with phone certification!

I've been in this exact situation before. For phone certification, you need to call the EDD Tele-Cert number at 1-866-333-4606, not the regular customer service line. This is a separate automated system specifically for certifying. You'll need your SSN, PIN (usually the last 4 of your SSN by default unless you changed it), and you'll be prompted to answer the certification questions. As for updating your phone number, you'll need to speak to an actual EDD rep to do that. Unfortunately, getting through to someone is the hard part.

when u call the telecert # make sure u have ur claim info ready. they ask all the same ?s as online certification. also the automated system is SUPER sensitive to background noise so call from a quiet place or it hangs up on u (happened to me 3x

I HATE when this happens!!! EDD's security system is such a JOKE! They make it IMPOSSIBLE to get back into your account when you change anything. I was locked out for THREE WEEKS after getting a new phone and missed certifying twice. My payments got all messed up and I had to do retroactive certifications. The whole system is designed to make us fail I swear.

To add to what others have said, here's the complete process for certifying by phone: 1. Call the Tele-Cert number (1-866-333-4606) 2. Select your language preference 3. Enter your Social Security Number 4. Enter your PIN (default is last 4 digits of SSN unless changed) 5. The system will tell you which weeks are available to certify 6. Answer all questions carefully - yes/no questions are 1 for yes, 2 for no 7. You'll get a confirmation number at the end - write it down! For updating your phone number, you need to speak with an EDD representative. I'd recommend trying Claimyr to connect with an EDD agent quickly instead of dealing with busy signals and disconnections. I used it last month when I had a similar account access issue and got through to someone in about 20 minutes. Their site is claimyr.com and they have a video showing how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km Once you reach a representative, they can reset your access and update your contact information in the system.

Yes, once I got through to an EDD representative, they were able to update my phone number immediately. They sent a verification code to my new number while I was on the call with them to confirm it was working. Then they helped me regain access to my UI Online account during the same call. Just make sure you have identification ready (Social Security Number, date of birth, address, etc.) because they'll need to verify your identity before making any changes to your account.

I actually think your focusing on the wrong problem. The bigger issue is that u might have payment delays even after certifying. When I missed certification once, EDD put me in pending for 3 weeks even after I certified late. Something about the system flagging it for review when theres a break in ur certification pattern. U should ask about that too when u finally reach someone.

quick question - did you try the "forgot password" option? sometimes that lets you reset everything through email instead of phone, might be worth a try before going through all the phone stuff

Update us on how the Tele-Cert works out for you! And yes, definitely get that phone number updated ASAP. For anyone else reading this with a similar issue - always update your contact information BEFORE losing access to old numbers/emails. It's much easier to do it preventatively than to fix it after you're locked out.

Just wanted to update everyone - the Tele-Cert worked! I was able to certify for my weeks using the 1-866-333-4606 number. It was actually pretty straightforward once I knew which number to call. I also used Claimyr to connect with an EDD rep this morning and got through in about 15 minutes. The representative was able to update my phone number and reset my account access on the spot. Such a relief! Thanks to everyone for all the help. This community is amazing!