EDD UI Online: Changed phone number, can't certify - access code bypass issue. Help!

I found a way to solve EDD phone number change issue, watch this: https://www.youtube.com/watch?v=0l-r9_0-408

If you're facing difficulties with EDD's phone system due to a change of phone number, it can indeed be a frustrating experience. One effective method is to use Claimyr, which has been positively reviewed by many for helping individuals quickly reach EDD representatives. Nonetheless, it does come with a $20 fee, which might be a concern for some users. It's essential to weigh the urgency of your situation against the cost. Meanwhile, attempting to resolve the issue through EDD's online services, persistent calling, and trying alternative avenues such as visiting an office or contacting local officials can also yield results. Documenting all interactions with EDD is crucial, as it aids in escalation if necessary. Moreover, using social media platforms for support and checking for any public announcements by EDD might provide additional guidance. Remember, while services like Claimyr are beneficial, traditional methods should not be entirely discounted, especially for those who might find the cost prohibitive. Balancing these approaches should help you navigate the system more effectively.

Hey, quick question - when did you change your number? If it was recent, you might still be able to access your old number to get the code. Some carriers keep numbers active for a bit after you switch.

Ugh, been there done that. The EDD system is such a mess. You're gonna have to call and talk to a rep to update your info. Good luck getting through tho 🙄

Yo, this happened to my cousin last month. He ended up having to go to the EDD office in person to sort it out. It sucks, but sometimes face-to-face is the only way to cut through the bs.

Have you tried the trick where you select the Spanish option and then just speak English when you get through? Sometimes works for me.

Here's what you need to do: 1. Keep trying to call the main EDD number (800-300-5616) as soon as they open at 8am. 2. If you can't get through, try calling the technical support line (855-327-7057) instead. Sometimes they can help or transfer you. 3. Be persistent! It might take multiple attempts over several days. 4. While you're waiting, send a message through your UI Online account explaining the situation. 5. If all else fails, reach out to your local assembly member's office. They often have direct lines to EDD. Good luck! The system is a nightmare, but don't give up. You'll get it sorted eventually.

Not to be that guy, but have you tried turning it off and on again? 😅 Jk jk, but seriously, sometimes logging out completely, clearing your cache, and trying again can help with weird tech issues.

Have you tried logging into your account online and updating your contact info there? Sometimes that works and you don't have to call.

Have you tried tweeting at EDD? Sometimes public shaming works wonders 😈 Just don't share any personal info!

am i the only 1 who thinks its ridiculous we gotta jump thru all these hoops just to get our benefits??? the whole systems broken af 😤

PSA: If anyone's having trouble getting through, try calling right at 8:01 am. I've had the best luck then. Also, Wednesdays seem to be less busy for some reason.

I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's the link: https://claimyr.com

lmao welcome to the club. been trying to fix my claim for 3 months now. EDD is a joke 🤣💀

Hey Javier! I feel your pain - the phone number change issue is super common and frustrating. Here's what worked for me when I had the same problem: Try calling the EDD disability line at (800) 480-3287 instead of the main number. They can sometimes transfer you or help with account updates. Also, if you have any old texts or emails from EDD with verification codes, screenshot them as proof of your old number. And definitely try the assembly member route that someone mentioned - they have special EDD liaisons who can cut through the red tape. Don't panic, you'll get this sorted! The system sucks but there are ways around it. Keep us posted on what works! 💪

Hey Javier! I went through this exact same nightmare a few months ago when I switched carriers. Here's what finally worked for me: 1. Try using the "forgot password" option on the UI Online portal - sometimes this bypasses the phone verification and lets you reset everything with your email instead. 2. If that doesn't work, call the EDD customer service line but press 1 for English, then 2 for existing claims, then 1 again. This sometimes gets you to a different queue that's less busy. 3. Document EVERYTHING - screenshot error messages, write down times you called, etc. This helped me when I finally got through to someone. 4. As a last resort, you can also try contacting your state senator's office (not just assembly member). They have dedicated EDD staff who can expedite these issues. The whole system is incredibly frustrating but don't give up! I was literally pulling my hair out for weeks before I got it resolved. You got this! 💪

Hey Javier! I had this exact same issue last year when I switched from Verizon to T-Mobile. Here's what ended up working for me: First, try logging into your EDD account from a different browser or incognito mode - sometimes the site caches your old phone info and won't let you update it properly. If that doesn't work, there's actually a little-known workaround: go to the "Contact EDD" section in your UI Online account and submit a message explaining the phone number change. Include your old number, new number, and mention that you can't certify because of the access code issue. They usually respond within 2-3 business days and can manually update it on their end. Also, pro tip - if you still have access to your old SIM card (even if it's deactivated), sometimes you can still receive texts for a few days after switching. Worth checking! Don't stress too much about missing one certification period if it comes to that - you can usually backdate it once you get the issue resolved. The EDD reps are pretty understanding about technical glitches like this. Keep trying and don't give up! This system is janky but there's always a way through. Let us know how it goes! 🤞

Hey Javier! I went through this exact same headache about 6 months ago when I changed my number. The access code bypass issue is SO frustrating! Here's what finally worked for me: Try calling the EDD Identity Verification line at (866) 362-8854 - it's less crowded than the main line and they can actually help with phone number updates. I got through in about 30 minutes vs hours on the regular line. Also, while you're trying to get through, check if your old carrier has a "number parking" service - some let you temporarily keep receiving texts to your old number for like $5/month. Saved my butt when I had the same issue! If you're really pressed for time and need to get to work, you can also try the EDD mobile app - sometimes it lets you update contact info when the website won't. Worth a shot before you head out! Don't panic too much about missing today's certification if it comes to that - you can usually backdate it once you get the phone situation sorted. The system is broken but there's always a workaround eventually. Good luck and keep us posted! We're all rooting for you! 💪

Hey Javier! I totally feel your frustration - the phone number change issue with EDD is like their specialty for making things unnecessarily complicated 🙄 Here's something that worked for my neighbor last month: try calling the EDD Debit Card customer service line at (866) 692-9374. I know it sounds weird, but they can sometimes access your account info and either help directly or transfer you to someone who can update your phone number without all the verification code nonsense. Also, since you mentioned you need to get to work soon - if you have a trusted friend or family member, you could try logging into your EDD account from their computer/phone. Sometimes the system glitches are device-specific and a fresh IP address can bypass weird errors. Quick tip: if all else fails today, don't stress too much about missing one certification. You can backdate it once this gets sorted, and EDD usually understands when it's their system causing the problem (even if they won't admit it lol). Hang in there - this community has your back and we've all been through EDD hell at some point. You'll get through this! 💪

Hey Javier! I went through this EXACT same situation about 2 months ago and it was absolutely maddening! Here's what finally got me through: Call the EDD Technical Support line at (855) 327-7057 and tell them you're having "technical difficulties accessing your account due to phone verification." Don't mention you changed your number right away - just say the system won't accept your verification code. Sometimes they'll reset your account settings without all the bureaucratic hoops. Also, try this little trick: go to the EDD homepage and click "Forgot User ID" instead of trying to log in normally. It sometimes bypasses the phone verification and lets you back in through email verification instead. If you're really in a time crunch, you can also send an urgent message through Ask EDD (if you can access any part of your account) with "UNABLE TO CERTIFY - PHONE VERIFICATION ERROR" in the subject line. They prioritize messages that mention certification issues. Don't panic about missing today's certification if it comes to that - you can absolutely backdate it once this gets sorted. I missed 2 weeks because of this same glitch and got it all backdated with no issues. The system is absolutely broken but you WILL get through this! Keep us updated! 🤞

Hey Javier! I just went through this nightmare myself a few weeks ago - changed from AT&T to Verizon and got locked out of my EDD account completely. Here's what finally worked for me after days of frustration: Try calling the EDD Employer Services line at (888) 745-3886 - I know it sounds backwards since you're not an employer, but they have access to the same account systems and are WAY less busy. When they pick up, just explain you're having trouble accessing your UI Online account due to phone verification issues. They transferred me to someone who fixed it in 10 minutes! Also, while you're waiting to get through, try clearing ALL your browser data (not just cache) and then accessing EDD from your phone's mobile browser instead of the app. Sometimes the desktop site gets stuck on your old phone info but the mobile version will let you update it. Quick emergency tip since you mentioned work - if you absolutely can't get this fixed today, you can still file a paper claim as backup. Go to edd.ca.gov and download form DE 4581. It's old school but it works and buys you time to fix the online issue. Don't stress too much - this exact thing happens to tons of people and EDD knows it's a problem on their end. You'll definitely get your benefits, it's just their crappy system making you jump through hoops. Keep fighting! 💪

Hey Javier! I totally get the panic - I've been there with EDD's broken system too. Here's a quick solution that worked for me when I had the same phone number issue: Try logging into your EDD account using a different browser (like Firefox if you usually use Chrome) or use incognito/private browsing mode. Sometimes the site gets stuck with your cached phone info and won't let you update it properly. Also, since you're pressed for time, try the "Forgot Password" option instead of normal login - it sometimes bypasses the phone verification completely and lets you reset everything through email. If you can get in that way, you should be able to update your phone number in your profile settings and then certify normally. Don't panic if you can't get it done before work - you can backdate your certification once you get the account fixed. The system sucks but there's always a way through eventually! Keep us posted on what works! 🤞

Hey Javier! I've been following this thread and wow, this community really came through with some amazing advice! I just wanted to add one more thing that saved me when I had a similar phone verification nightmare - if you have an iPhone, check your "Recently Deleted" messages folder. Sometimes verification codes end up there even after you switch numbers, especially if you had message forwarding set up. Also, try texting "HELP" to 95559 (the EDD text alert number) - sometimes this triggers their system to send account recovery options to your email instead of your phone. I know you're stressed about work, but honestly seeing everyone rally around you here gives me hope about humanity 😊 You've got like 20 different solutions to try now - one of them is bound to work! Keep us updated and don't give up! 💪

Hey Javier! I just read through this whole thread and honestly, this community is incredible - you've got so many solid solutions to try now! I went through something similar when I switched from Sprint to Google Fi last year. One thing I'd add that hasn't been mentioned yet: if you have access to Google Voice or any similar service, you can sometimes set up call forwarding from your old number (even if it's disconnected) to temporarily receive those verification codes. Also, check if your new carrier offers "number porting protection" - some carriers will let you temporarily reactivate your old number for situations exactly like this. The EDD system is absolutely frustrating, but between all these workarounds everyone shared, you're definitely going to get through this! Don't stress too much about work - your benefits are secure once this gets sorted. We're all rooting for you! 🙏