Can't login to certify UI benefits after changing phone number - HELP!
Hey everyone, I'm having trouble logging in to certify for my unemployment benefits. I recently changed my phone number and now I can't seem to access my account. Has anyone else run into this issue? Any advice on how to fix it?
16 comments
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Dylan Cooper
Ugh, I feel your pain! The system is such a mess. Have you tried calling the unemployment office? It's a nightmare to get through, but sometimes that's the only way to fix these things.
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Fatima Al-Suwaidi
•Yeah, I've been trying to call all morning but keep getting a busy signal. It's so frustrating!
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Sofia Morales
•Pro tip: call right when they open. Like, set an alarm and everything. Sometimes you can get through if youre one of the first callers of the day.
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StarSailor
•Or try calling at weird times, like during lunch or right before they close. Ive had luck with that before 🤞
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Dmitry Ivanov
I had a similar issue last month. Here's what worked for me: 1. Go to the unemployment website and click on 'Forgot Password' 2. Use your old phone number to request a password reset 3. Once you're in, immediately update your contact info 4. Log out and log back in to make sure everything sticks Hope this helps! Let me know if you need any more details.
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Fatima Al-Suwaidi
•Thank you so much! I'll give this a try right now and report back.
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Ava Garcia
•This is solid advice. Worked for me too when I changed my email. The system is kinda wonky but this method seems to bypass some of the issues.
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Miguel Silva
have you tried turning it off and on again? 🤣 jk jk... but seriously, sometimes clearing your browser cache and cookies can help with login issues. worth a shot!
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Zainab Ismail
I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/Rdqa1gKtxuE
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Connor O'Neill
•Sounds too good to be true. Has anyone else tried this?
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QuantumQuester
•20 bucks? Thats highway robbery! The goverment should make it easier to reach them without having to pay extra 😤
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Zainab Ismail
•I get the skepticism, but it honestly saved me hours of frustration. Worth every penny imho. And yeah, the system should be better, but until it is, this is a solid workaround.
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Yara Nassar
Oof, changed numbers? Rookie mistake my friend. Always update your contact info BEFORE making any changes. Now youre in for a world of bureaucratic fun 🎢
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Fatima Al-Suwaidi
•Yeah, I realize that now. Lesson learned the hard way I guess 😅
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Keisha Williams
Have you checked if theres any system maintenance going on? Sometimes they do updates and it messes with logins. Might be worth waiting a day or two to see if it resolves itself.
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Ethan Wilson
Hey Fatima! I went through this exact same thing a few months ago. Here's what finally worked for me: try using the "Account Recovery" option instead of just "Forgot Password." It's usually a separate link on the login page. You'll need to provide your SSN and answer some security questions, but it should let you update your phone number without needing access to the old one. Also, make sure you're using the exact same browser you originally set up your account with - the system sometimes gets picky about that. Good luck, and don't give up! 🤞
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