Can't login to certify UI benefits after changing phone number - HELP!

Ugh, I feel your pain! The system is such a mess. Have you tried calling the unemployment office? It's a nightmare to get through, but sometimes that's the only way to fix these things.

I had a similar issue last month. Here's what worked for me: 1. Go to the unemployment website and click on 'Forgot Password' 2. Use your old phone number to request a password reset 3. Once you're in, immediately update your contact info 4. Log out and log back in to make sure everything sticks Hope this helps! Let me know if you need any more details.

have you tried turning it off and on again? 🤣 jk jk... but seriously, sometimes clearing your browser cache and cookies can help with login issues. worth a shot!

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/Rdqa1gKtxuE

Oof, changed numbers? Rookie mistake my friend. Always update your contact info BEFORE making any changes. Now youre in for a world of bureaucratic fun 🎢

Have you checked if theres any system maintenance going on? Sometimes they do updates and it messes with logins. Might be worth waiting a day or two to see if it resolves itself.

Hey Fatima! I went through this exact same thing a few months ago. Here's what finally worked for me: try using the "Account Recovery" option instead of just "Forgot Password." It's usually a separate link on the login page. You'll need to provide your SSN and answer some security questions, but it should let you update your phone number without needing access to the old one. Also, make sure you're using the exact same browser you originally set up your account with - the system sometimes gets picky about that. Good luck, and don't give up! 🤞

I had this exact same problem a few weeks ago! What ended up working for me was going to a local Department of Labor office in person with my ID and proof of address. I know it's a pain, but the staff there were able to update my phone number directly in the system and reset my login credentials on the spot. It took about an hour total (including wait time), but I was able to certify that same day. If you can't get through on the phone or the online options don't work, this might be your best bet. Just call ahead to make sure they're open and ask what documents you need to bring!

I actually just went through this nightmare myself! Here's what ended up working after trying everything else: I had to call the technical support line (not the regular unemployment line) at 518-457-9000. They have a separate department that handles login and account access issues. When you call, press 3 for technical support, then 2 for account access problems. The wait time was still pretty long (about 45 minutes), but they were able to verify my identity over the phone and manually update my phone number in the system. They sent me a temporary login code to my new number right away. The key is being super specific about it being a phone number change issue - don't just say "can't login" or they'll transfer you to the wrong department. Hope this helps and saves you some time! 🙏

I'm dealing with a similar situation right now! Just wanted to add that if you're having trouble with the phone options, another thing that worked for my cousin was using the "Contact Us" form on the NY DOL website. It's under the "Get Help" section. She explained her phone number change issue in detail and included her SSN and old phone number in the message. They actually responded within 3 business days (which is pretty fast for government stuff) and sent her instructions to verify her identity and update her contact info. Not as fast as calling, but it's another option if you're getting nowhere with the phone lines. Just make sure to be super detailed about your situation and include all your identifying info so they can help you right away. Good luck getting this sorted out! 💪

I just went through this exact same headache last month! What finally worked for me was a combination of approaches. First, I tried the password reset with my old number like @61d990d64ed3 suggested, but that didn't work since I no longer had access to that phone. Then I found out about the "Account Recovery" option that @b9ced393b56c mentioned - that's KEY! It's separate from the regular password reset and lets you verify with your SSN and security questions instead of needing the old phone number. If that doesn't work, definitely try the technical support line at 518-457-9000 that @1dc1fac72b82 shared - press 3 then 2 for account access issues. Be very specific that it's a phone number change problem. I also had success with the online contact form as a backup plan. The most important thing is DON'T PANIC! I know it feels like you're going to miss your certification, but they can backdate it once you get access restored. I was stressed for nothing. You've got multiple good options here - one of them will definitely work! Keep us posted on what ends up working for you! 🙌