EDD Error Code Preventing Account Access & New Claim - Need Help!

I found a way to solve EDD account access errors, watch this: https://www.youtube.com/watch?v=diEjK-LKc-w

Ugh, I feel your pain. The EDD system is such a nightmare sometimes. Have you tried calling their tech support line? It might take forever to get through, but they should be able to help with password resets.

I had a similar issue last month. Turns out my account was locked due to too many failed login attempts. I had to verify my identity again to unlock it. Maybe check if that's whats happening with yours?

Have you tried clearing your browser cache and cookies? Sometimes that can help with weird error codes. Also, make sure you're using a supported browser. The EDD website can be picky about that stuff.

Guys, I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/1X-mEsLtbmQ

Here's what I've learned from dealing with EDD errors and password issues: • First, try resetting your password through the 'Forgot Password' link on the login page. If that doesn't work: • Call the EDD technical support line at 1-800-300-5616. Be prepared for a long wait. • If you can't get through, try their online contact form. Go to 'Contact EDD' on their website and select 'Unable to Access UI Online Account'. • Check if your account is locked. This can happen after multiple failed login attempts. You might need to verify your identity again. • Make sure you're using a supported browser and try clearing your cache and cookies. • If all else fails, you might need to create a new account. But only do this as a last resort, as it can complicate things. Remember, persistence is key with EDD. Don't give up!

lol welcome to the wonderful world of EDD 🎪🤡 where everything's made up and the error codes don't matter

Have you tried turning it off and on again? 😂 jk jk... but seriously, sometimes logging out completely, waiting a bit, and then trying again can help. EDD's system is held together with duct tape and prayers I swear

Hey Heather! I went through something similar a few months ago. Here's what worked for me: First, make sure you're using the exact same email address you originally signed up with - even a tiny difference will cause issues. Then try the password reset, but wait at least 30 minutes before attempting to log in again (their system is slow to update). If you're still getting error codes, try accessing the site from a different device or network - sometimes it's an IP issue. Also, double-check that your browsers are updated and disable any ad blockers temporarily. The EDD system is notoriously finicky about browser extensions. If none of that works, definitely try Vanessa's suggestion about the online contact form - it's often faster than calling. Good luck, and don't give up! 💪

I had the exact same issue last week! What finally worked for me was a combination of things - first, I cleared ALL my browser data (not just cache but cookies, saved passwords, everything), then I used an incognito/private browsing window to access the EDD site. The key was also making sure I was using Chrome or Firefox - their system seems to hate Safari and Edge for some reason. One thing that really helped was checking if there were any pending security questions or identity verification steps that I missed. Sometimes the error codes are just their confusing way of saying "complete your profile" or "verify your identity again." You can usually find these requirements buried in your account dashboard if you can get in through a different pathway. Also, try accessing the site super early in the morning (like 6-7 AM) when their servers aren't overloaded. The system tends to be more stable then. Hope this helps and you get it sorted soon! 🤞

I've been dealing with EDD issues for months now and here's what I've learned the hard way: Don't just focus on password resets - sometimes the "error code" is actually masking a deeper account problem. Check if you have any outstanding documents they're waiting for or if there's a flag on your account for unusual activity. One trick that saved me was going to the "Contact EDD" page and looking at my case history - sometimes there are messages or requirements sitting there that never triggered email notifications. Also, if you're getting locked out repeatedly, stop trying for 24 hours completely. Their system has some kind of progressive lockout that gets worse the more you attempt. The nuclear option that worked for my friend was actually going to a One-Stop Career Center in person with all your documents. They can sometimes access your account from their end or at least tell you exactly what's wrong. I know it's a pain to go in person, but when you're desperate and the online system is failing, sometimes old school is the way to go. Hang in there! 💪

I went through this exact nightmare about 6 months ago and it was so frustrating! What ended up working for me was a multi-step approach: First, I documented the exact error code I was getting (screenshot it if possible) because different codes mean different things to their support team. Then I tried accessing my account from a completely different location - went to the library and used their computers/internet, and surprisingly that worked! Turns out my home IP had gotten flagged somehow. If that doesn't work, here's another trick I learned: try accessing the mobile version of the EDD site (m.edd.ca.gov) instead of the full desktop version - sometimes the mobile site bypasses certain error conditions. Also, make absolutely sure you're not mixing up your UI Online account with any SDI (disability) accounts you might have - they're separate systems and using the wrong login info will definitely give you error codes. I was accidentally trying to use my old disability account info for unemployment benefits and that caused weeks of confusion. Keep detailed notes of everything you try and when - if you do end up getting through to a human, they'll ask for this info. You've got this! The system is broken but persistence pays off eventually. 💪

I'm going through the exact same thing right now and it's driving me crazy! I've been locked out for three days straight. Reading through all these responses is giving me hope though - sounds like there are way more solutions to try than I realized. I'm going to start with Emma's suggestion about using Chrome in incognito mode (I've been using Safari too), then try Gabriel's mobile site trick. The IP flagging issue is fascinating - never would have thought of that. Has anyone had success with the identity verification route that Christian mentioned? I'm wondering if that might be my issue since I did try logging in multiple times with what I thought was the right password. Thanks everyone for sharing your experiences - this community is so much more helpful than EDD's actual help resources! 🙏

I've been dealing with EDD account issues on and off for the past year, and one thing I learned that might help is to check if your account has been migrated to their newer system. Sometimes the error codes happen because you're trying to log into the old portal when your account has been moved to the new one (or vice versa). Try going to the main EDD homepage and look for any notices about system updates or account migrations. There should be links to both the classic UI Online and the newer version - try both with your credentials. Also, if you've moved recently or changed your address/phone number, that can trigger security flags that show up as generic error codes. Make sure all your contact info matches exactly what EDD has on file, including apartment numbers, middle initials, etc. Even tiny discrepancies can cause lockouts. One last thing - if you've filed for both unemployment and disability benefits at different times, sometimes the systems get confused about which account is active. Double-check that you're using the right portal for the right type of benefit. Hope this helps and you get back in soon! 🤞

I'm dealing with a similar issue right now and this thread has been incredibly helpful! After reading through everyone's suggestions, I think I've been making some key mistakes. I've been using Safari and trying to log in immediately after password resets, plus I never considered that my home IP might be flagged. Going to try the Chrome incognito + mobile site approach first, then wait 24 hours if I get locked out again. The point about checking for outstanding documents or identity verification requirements is huge too - I bet that's what's really behind a lot of these "error codes." One question for those who've gotten through this - when you finally regained access, did you have to re-enter all your personal info or did everything carry over from before? Just trying to prepare for what to expect once I get back in. Thanks to everyone sharing their experiences - this is way more useful than anything on EDD's actual help pages! 🙌

Just wanted to add something that helped me that I haven't seen mentioned yet - check if your browser has any saved passwords that might be conflicting. I was getting weird error codes and it turned out my browser was auto-filling an old password I had forgotten about, even though I was typing in the correct new one. Clear all saved EDD passwords from your browser's password manager completely, then try the password reset process from scratch. Also, make sure you're typing your password manually instead of copy/pasting - sometimes special characters get messed up when you copy/paste. Another thing - if you're still getting nowhere after trying all these great suggestions, consider reaching out to your local assembly member's office. They often have staff who specialize in helping constituents with EDD issues and can sometimes get things resolved faster than going through normal channels. It sounds bureaucratic but it actually works! Reading through all these responses really shows how many different causes there can be for these error codes. Hopefully between all our suggestions, you'll find the magic combination that works for your specific situation! 🤞

This thread is absolutely incredible - I wish I had found it weeks ago when I first started having these issues! I've been banging my head against the wall trying to get back into my account after getting locked out with some generic error code. I'm going to work through these suggestions systematically: first clearing all saved passwords and trying Chrome incognito with the mobile site, then if that doesn't work, I'll check for any outstanding identity verification requirements. The point about waiting 30 minutes after password resets is something I definitely needed to hear - I've been trying immediately and getting frustrated every time. The assembly member office suggestion is genius too - I never would have thought of that as an option. It's amazing how many different angles there are to approach this problem that aren't obvious from EDD's official help resources. Thanks to everyone who shared their experiences and solutions. This community support is worth more than all the official help pages combined! Fingers crossed one of these approaches finally gets me back in. 🤞

I've been following this thread and wanted to share one more approach that worked for me after months of being locked out. If you've tried all the browser/network troubleshooting and still can't get in, try this sequence: 1) Go to the EDD website and look for the "Create New Account" option, but DON'T actually create one yet 2) On that page, they usually have a link that says something like "Already have an account but can't access it?" 3) This takes you to a different recovery flow that's separate from the standard password reset 4) They'll ask you to verify your identity using your SSN, DOB, and some security questions 5) This process can actually unlock accounts that are stuck in error code limbo The key is that this identity verification flow seems to bypass whatever system flags are causing the generic error codes. It's like a back door into the account recovery process that most people don't know exists. Also, one timing tip: I noticed the system seems more stable on weekends when fewer people are trying to access it. Try Saturday morning around 8-9 AM - that's when I finally got through after weeks of weekday attempts. Hope this helps add another tool to everyone's troubleshooting arsenal! This community has been amazing at sharing solutions. 🙌

I've been battling similar EDD access issues for the past two weeks and this thread is a goldmine! Reading through everyone's experiences, I realize I've been making several mistakes - using Safari, trying password resets repeatedly without waiting, and never considering that my IP might be flagged. What really stands out to me is how many different root causes can hide behind the same generic "error code" message. It could be browser compatibility, IP flagging, account migration issues, outstanding identity verification, conflicting saved passwords, or even just server overload during peak hours. I'm going to try Angel's "secret recovery pathway" approach first since that sounds like it might bypass whatever security flag is blocking my regular login attempts. If that doesn't work, I'll move through the systematic troubleshooting everyone has outlined - Chrome incognito, mobile site, different network, assembly member contact, etc. One thing I'll add for others dealing with this: keep a detailed log of what you try and when, including screenshots of error codes. This thread has shown that having specific details ready can make all the difference when you finally get through to someone who can help. Thanks to everyone for sharing your hard-won knowledge - this community support is incredible! 🙏