TWC login issues & payment problems - can't access account or documents. Help!

I found a way to solve unemployment login and payment issues, watch this: https://www.youtube.com/watch?v=m5MCbMm3J7w

Ugh, I feel your pain! I was locked out for weeks and it was a nightmare. Have you tried resetting your password? Sometimes the system glitches and you need to do a full reset.

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/V-IMvH88P1U

The whole unemployment system is a joke rn. I've been dealing with payment issues for months. Good luck getting anyone on the phone who actually knows what theyre doing 🙄

Here's what you need to do: 1. Try accessing the site using a different browser or device. Sometimes it's just a technical glitch. 2. If that doesn't work, call the unemployment office ASAP. Be prepared to wait on hold for a while. 3. When you get through, ask them to verify your identity and check if there are any flags on your account. 4. Request a temporary password reset if needed. 5. Ask about your payment issue while you're on the phone. It could be related to the login problem. 6. If they can't help over the phone, ask if there's an in-person office you can visit. 7. Document everything: who you talked to, when, and what they said. 8. Check if there are any known system outages or updates happening. Hang in there, OP. The system sucks, but persistence usually pays off eventually.

have u tried turning it off and on again? 🤣

I heard they're doing a system upgrade this week. Might be why everythings messed up. Try again in a few days maybe?

This happened to me last month. Turns out my identity verification had expired and I had to resubmit all my docs. Check if that might be your issue too.

guys. i know its frustrating but remember the people working there are doing their best. the system is overloaded and they're probably stressed too. be nice when u call!

Have you checked your bank account details in the system? Sometimes payments get held up if there's a mismatch or if your bank rejects the deposit for some reason.

I went through something similar a few months ago and it was incredibly stressful. Here's what worked for me: First, try clearing your browser cache and cookies completely, then attempt to log in using an incognito/private browsing window. If that doesn't work, the nuclear option that finally got me back in was calling the main TWC number at 8am sharp when they open - you'll still wait, but your chances are better early in the morning. When you do get through, ask them to check if your account has been flagged for fraud prevention (this happened to me after I moved and updated my address). They can usually fix login issues and payment holds on the same call once they verify your identity. Also, make sure you have your social security card and driver's license ready - they'll need to verify everything. Don't give up, the system is broken but the people on the phone can actually help once you reach them!

I had the exact same issue last week! Turns out my account got temporarily suspended because of some "verification issue" that was never communicated to me. What finally worked was going to a local workforce center in person - I know it's a pain, but they were able to look up my account immediately and fix both the login and payment problems on the spot. They said the online system has been having major issues lately and sometimes the only way to resolve it is face-to-face. If you can't get through by phone, I'd definitely recommend finding your nearest TWC office and just showing up with your ID and social security card. Good luck!

I'm dealing with something similar right now and it's so frustrating! I've been locked out for about a week now and my payment status shows "pending" but I can't get any details about why. From reading everyone's responses here, it sounds like calling early in the morning is the way to go - I'm going to try the 8am strategy tomorrow. Also planning to check out my local TWC office if the phone doesn't work out. Thanks everyone for sharing your experiences, it's reassuring to know I'm not alone in this mess and that there are actual solutions that have worked for others!

I've been through this exact nightmare! Here's what finally worked for me after being locked out for 3 weeks: First, try using a completely different device (like your phone instead of computer) and a different internet connection if possible - sometimes their system flags your IP or browser fingerprint. If that doesn't work, call the technical support line (not the regular benefits line) at (800) 558-8321 - they handle login issues specifically and tend to be less busy than the main number. When you get through, tell them you're locked out AND having payment issues - they can often fix both problems in one call. Also, check if you have any outstanding identity verification requirements in your account - that's a common reason for both login blocks and payment holds. The whole system is a mess right now but don't give up! It took me multiple attempts but once I got the right person on the phone, everything was resolved within 20 minutes.

I was in the same exact situation about 6 months ago - couldn't log in, payments were stuck, and I was getting zero communication from TWC about what was wrong. After reading through all these responses, I can confirm that the early morning calling strategy really works! I called at 7:58am (2 minutes before they officially opened) and got through in about 45 minutes instead of the usual 2-3 hour wait. Turns out my account had been flagged for "unusual activity" because I had logged in from a coffee shop's WiFi, and they needed me to verify my identity over the phone. The rep was able to unlock my account and release my held payments all in one call. My advice: call early, have all your documents ready (ID, SS card, recent pay stubs), and be patient but persistent. Also, that technical support number someone mentioned (800-558-8321) is legit - I wish I had known about it sooner! Don't lose hope, this can definitely be fixed once you get the right person on the phone.

I went through this exact same nightmare last month and it was so stressful! What finally worked for me was calling the TWC customer service line first thing in the morning (around 8:15am) and staying on hold for about 2 hours - I know it sucks but it was worth it. When I finally got through, the representative told me my account had been automatically flagged because I missed uploading a document by like ONE DAY past the deadline. She was able to unlock everything immediately and process my pending payments right there on the call. Make sure you have your Social Security card, driver's license, and any recent correspondence from TWC ready when you call. Also try logging in from a different browser or device first - sometimes it's just a weird technical glitch. The whole system is honestly broken but the people on the phone can usually help once you actually reach them. Hang in there and don't give up! 💪