TWC login issues & payment problems - can't access account or documents. Help!
Hey everyone, I'm having a really frustrating issue with my unemployment benefits. I can't log into the system at all, and there's some problem with my payment that I can't figure out because I'm locked out. Has anyone else dealt with this? I'm getting worried because I need to access some important documents and info. Any advice on how to get back in or what might be causing the payment issue?
25 comments

Tom Maxon
I found a way to solve unemployment login and payment issues, watch this: https://www.youtube.com/watch?v=m5MCbMm3J7w
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Natasha Petrov
Ugh, I feel your pain! I was locked out for weeks and it was a nightmare. Have you tried resetting your password? Sometimes the system glitches and you need to do a full reset.
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Javier Morales
AuthorYeah, I've tried that a few times but no luck. It's like my account doesn't even exist anymore 😫
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Connor O'Brien
Same thing happened to me! Turns out my account got flagged for "suspicious activity" (aka their system messed up). You might need to call and verify your identity.
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Javier Morales
AuthorOh great, another thing to deal with. Thanks for the tip tho, I'll give it a shot!
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Amina Diallo
I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/V-IMvH88P1U
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GamerGirl99
Sounds sketchy. Is this legit? $20 seems steep just to make a phone call.
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Amina Diallo
I get the skepticism, but it's totally legit. I was desperate after trying for weeks to get through. The $20 was worth it to finally talk to someone and get my issues sorted.
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Hiroshi Nakamura
How long did you have to wait once they connected you?
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Amina Diallo
Not long at all! Maybe 5 minutes? The service does all the waiting for you, which is the best part.
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Isabella Costa
The whole unemployment system is a joke rn. I've been dealing with payment issues for months. Good luck getting anyone on the phone who actually knows what theyre doing 🙄
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Malik Jenkins
Here's what you need to do: 1. Try accessing the site using a different browser or device. Sometimes it's just a technical glitch. 2. If that doesn't work, call the unemployment office ASAP. Be prepared to wait on hold for a while. 3. When you get through, ask them to verify your identity and check if there are any flags on your account. 4. Request a temporary password reset if needed. 5. Ask about your payment issue while you're on the phone. It could be related to the login problem. 6. If they can't help over the phone, ask if there's an in-person office you can visit. 7. Document everything: who you talked to, when, and what they said. 8. Check if there are any known system outages or updates happening. Hang in there, OP. The system sucks, but persistence usually pays off eventually.
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Javier Morales
AuthorWow, thank you so much for this detailed advice! I'll definitely follow these steps. Really appreciate you taking the time to write all this out 🙏
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Freya Andersen
This is solid advice. I'd add: check your email spam folder. Sometimes important notices end up there and you miss crucial info.
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Eduardo Silva
have u tried turning it off and on again? 🤣
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Javier Morales
Authorlol if only it were that simple 😅
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Leila Haddad
I heard they're doing a system upgrade this week. Might be why everythings messed up. Try again in a few days maybe?
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Emma Johnson
This happened to me last month. Turns out my identity verification had expired and I had to resubmit all my docs. Check if that might be your issue too.
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Javier Morales
AuthorOh that's interesting, I didn't even know that was a thing. How did you find out about it?
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Emma Johnson
I finally got through to someone on the phone and they told me. It's not something they make obvious on the website 🙄
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Ravi Patel
guys. i know its frustrating but remember the people working there are doing their best. the system is overloaded and they're probably stressed too. be nice when u call!
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Astrid Bergström
Found the unemployment office worker 👀
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Ravi Patel
Lol nah, just someone who's been through it and knows being a jerk doesn't help
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PixelPrincess
Have you checked your bank account details in the system? Sometimes payments get held up if there's a mismatch or if your bank rejects the deposit for some reason.
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Nia Wilson
I went through something similar a few months ago and it was incredibly stressful. Here's what worked for me: First, try clearing your browser cache and cookies completely, then attempt to log in using an incognito/private browsing window. If that doesn't work, the nuclear option that finally got me back in was calling the main TWC number at 8am sharp when they open - you'll still wait, but your chances are better early in the morning. When you do get through, ask them to check if your account has been flagged for fraud prevention (this happened to me after I moved and updated my address). They can usually fix login issues and payment holds on the same call once they verify your identity. Also, make sure you have your social security card and driver's license ready - they'll need to verify everything. Don't give up, the system is broken but the people on the phone can actually help once you reach them!
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