I'm going through almost the exact same situation right now - my employer just told me they're switching me from nights to days in 3 weeks and I'm panicking about losing my job. Reading through all these responses has been incredibly helpful, especially the advice about getting everything in writing and the specific language to use with HR. One thing I wanted to add based on my research is that TWC also considers whether you made "reasonable efforts" to find alternative childcare before quitting. So it might be worth documenting that you contacted several daycares/babysitters and couldn't find affordable morning care. I called around to get quotes and saved all those conversations - even the ones where they said they had no morning openings. Also, I noticed someone mentioned the Claimyr service for getting through to TWC. Has anyone else tried this? I've been trying to call TWC for days to ask about my situation proactively but keep getting busy signals. If it actually works to get through faster, it might be worth the cost to get official guidance before I have to make any decisions about quitting. Hang in there - it sounds like you're building a really strong case and following all the right steps. The fact that so many people here have successfully appealed similar situations gives me hope for both of us!

I'm a former TWC claims examiner and wanted to share some insider perspective on your situation. You absolutely have a viable case for benefits, but timing and documentation will be crucial. Here's what I've seen work best in similar cases: When you submit your written request to stay on nights, include a specific timeline showing you were hired for night shift work and emphasize that accepting this position was contingent on the schedule accommodating your childcare situation. Use phrases like "material breach of hiring terms" and "constructive discharge due to unilateral schedule modification." TWC examiners look for three key elements: 1) The change was substantial and affected core job conditions, 2) You made good faith efforts to resolve the conflict, and 3) Quitting was your only reasonable option. Your situation checks all these boxes. One thing I haven't seen mentioned yet - when you file your claim, you'll likely be asked about your availability for work. Be prepared to explain that you ARE available for employment, just not morning shift positions due to childcare constraints. This isn't considered a limitation that would disqualify you from benefits, especially since night shift jobs exist in your field. The initial determination might take 2-3 weeks, so definitely look into emergency assistance programs if needed. Even if initially denied, appeals have about a 70% success rate for legitimate constructive discharge cases when properly documented. Don't let an initial denial discourage you - your case has strong merit based on what you've described.

I'm dealing with something similar right now! My account got locked yesterday when I was trying to submit my work search activities. The website kept timing out and then suddenly I couldn't log in at all. It's so stressful when you're depending on these benefits and the system just fails like this. I'm going to try calling first thing in the morning like Romeo suggested, but if that doesn't work I'll definitely look into that Claimyr service. Thanks for sharing your experience everyone - it helps to know I'm not the only one dealing with this mess!

I’m trying to do my work searches, but it won’t log me in. It keeps saying my email is with another account but it’s not.

I've been dealing with this exact same nightmare for over a month now! The 800-939-6631 number is absolutely useless - I think I've called it over 100 times at this point. What finally worked for me was using a combination of strategies from this thread. I tried the alternate number 800-215-4812 that @LilMama23 mentioned, called on a Wednesday around 2:30pm like @Esmeralda Gómez suggested, and got through after about 45 minutes on hold. The rep was actually really helpful once I reached someone. Also want to echo what others said about documenting everything - have all your info ready because they move fast once you're connected. Don't give up, it's frustrating but there are ways to get through if you keep trying different approaches!

Did anyone try to call repeatedly and were hung up on in October preferably between 10/23 thru 10/30? Or have any screenshots around this time that system was down??

Just want to add one more thing that helped me when I went through this exact situation - keep a detailed log of all your communications and submissions. I created a simple spreadsheet tracking when I filed with TWC, when I registered with Oklahoma, what documents I submitted, and all the confirmation numbers. This saved me so much headache when there were processing delays and I had to prove what I'd already done. Also, screenshot everything! Both TWC and OESC websites can be glitchy, and having screenshots of your submissions and confirmations is invaluable if something goes wrong. Good luck with your claim!

Just wanted to share my recent experience with this exact situation! I moved from Dallas to Colorado in February and got laid off in March. Filed with TWC and it worked out fine, but here's what I wish someone had told me upfront: 1. The interstate coordination can be slower than they tell you - my first payment was delayed by almost 2 weeks while the systems "talked to each other" 2. Colorado's work search requirements are WAY more strict than Texas - you need 5 job contacts per week instead of 3, and they're super picky about documentation 3. Make sure you understand which state's appeal process applies if something goes wrong - it's the paying state (Texas) not your resident state 4. When you do your weekly certifications, you'll still use the TWC system but some of the questions might seem weird because they're written for Texas residents The good news is once it's all set up, the payments come through just fine via direct deposit. Just be patient with the initial setup process and don't panic if it takes longer than expected!

One more important thing - when you attend the hearing, make sure you have your documentation organized and ready. Have the original claim date, the date of the determination letter in your favor, and the date you received the appeal notice. Present this timeline clearly to establish how much time passed. Also, be very respectful to the hearing officer even if your employer gets hostile or makes false claims. Stay calm and stick to the facts - your professionalism can make a big difference in these hearings.

This is such a common and infuriating situation! I went through something very similar about 18 months ago. My employer completely ignored TWC for over a month, then suddenly filed an appeal when they got hit with the chargeback notice. Here's what worked for me: I gathered every piece of documentation showing the timeline - my original claim date, when I started receiving benefits, the determination letter date, and when the appeal was filed. I created a simple one-page timeline that clearly showed the employer had 60+ days to respond but chose not to until it affected their bottom line. At the hearing, I immediately raised the procedural issue about the 14-day deadline. I quoted the exact TWC regulation and pointed out that allowing late appeals after ignoring initial deadlines would make the rules meaningless. The hearing officer actually agreed and dismissed the appeal without even getting to the merits of the case. My advice: Document everything, cite the specific rules, and don't let them intimidate you. You followed all the proper procedures while your employer ignored theirs. The system is supposed to protect people like you who are following the rules, not reward employers who only engage when their wallets are threatened. Stay strong - you've got this!