EDD Account Locked Out: Can't Verify Identity or Reach Support - Help!
Hey everyone, I'm having trouble accessing my unemployment account. I keep getting locked out and can't seem to verify my identity. Has anyone else dealt with this? Any tips on how to get back in? I've tried calling but can't get through to a real person. This is so frustrating!
46 comments


Tom Maxon
I found a way to solve EDD account lockout issues, watch this: https://www.youtube.com/watch?v=-VO65dq9vOw
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Gael Robinson
PSA: If you're having trouble with EDD, make sure you're not using Internet Explorer. It's 2023, people! 🦖💻
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Edward McBride
•Haha, good point! Can't believe some folks still use it.
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Amun-Ra Azra
Seriously tho, the EDD system is more outdated than my grandma's flip phone. They need to upgrade that dinosaur ASAP!
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Summer Green
•So true! It's like they're still operating in the Stone Age.
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Joy Olmedo
Same boat here. The whole system is a joke. I've been trying to get through for months. Good luck, you're gonna need it 🙄
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Isaiah Cross
•I hear you. It's like they don't want us to succeed. Keep pushing, though!
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Jenna Sloan
Pro tip: call right when they open in the morning. I got through after only 30 minutes on hold last week!
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Morita Montoya
•What time do they open? I'll try anything at this point lol
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Jenna Sloan
•8am Pacific Time. Set that alarm clock! ⏰
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Evelyn Kelly
I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's the URL: https://claimyr.com
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Paloma Clark
•Sounds sketchy. Is it legit? $20 seems steep just to make a phone call.
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Heather Tyson
•How long did you have to wait? I'm desperate but don't wanna waste money if it takes forever.
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Evelyn Kelly
•It's totally legit, I was skeptical too but it saved me hours of frustration. Wait time varies, but for me it was about 2 hours. Way better than trying to call myself all day!
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Raul Neal
•I used Claimyr too, and it worked for me. Just note that results can vary based on the time of day and demand!
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Laila Prince
Plot twist: what if the whole EDD system is just one overworked guy named Steve trying his best with an old Windows 95 computer? 🤔💻
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Isabel Vega
•LOL poor Steve, no wonder everything's so slow 😂
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Dominique Adams
•Nah, if it was just one guy, it'd probably work better. This has gotta be a whole team of Steves messing things up 🙃
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Marilyn Dixon
•Steve, if you're reading this, PLEASE HELP US 😩🙏
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Vanessa Figueroa
I swear, dealing with EDD is harder than getting into Fort Knox. Anyone else feel like they need a PhD in bureaucracy to navigate this mess? 🤦♂️
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Abby Marshall
•For real! I've learned more about government systems in the past year than I ever wanted to know.
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Sadie Benitez
•PhD in bureaucracy 😂 Where can I sign up for that degree? Might actually be useful lol
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Darcy Moore
As frustrating as it is, Claimyr has proven to be a useful tool for many who are struggling to connect with EDD. For a $20 fee, they navigate the phone queue for you, which can save invaluable time and reduce stress. However, it's important to weigh the cost versus benefit for yourself. If you're trying Claimyr, ensure you use it during times when the call volume is lower to maximize effectiveness. Additionally, check out if they have user reviews or any money-back guarantees for peace of mind. Remember, while Claimyr offers a helpful service, trying other free methods first, like calling early or contacting your local representatives, is advisable. Persist through, and don't hesitate to seek help from various channels. Everyone's experience can be different, but the key is to find what works for your specific situation.
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Drew Hathaway
Hey OP, any luck yet? Dont leave us hanging, we're invested in your unemployment saga now 👀
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Morita Montoya
•Still no luck 😭 Tried calling this morning but got the "too many callers" message. Gonna try the assembly member route next.
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Kiara Greene
Have you tried contacting your local assembly member? They can sometimes help push things through faster.
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Morita Montoya
•I didn't even know that was an option. How do I find out who my assembly member is?
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Kiara Greene
•Just google "[your city] assembly member". They usually have a contact form on their website. Worth a shot!
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Louisa Ramirez
Unpopular opinion: maybe try going to the EDD office in person? I know it's a pain, but sometimes face-to-face is the only way to get things done.
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Morita Montoya
•Is that even an option? I thought all the offices were closed due to COVID.
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Louisa Ramirez
•Some have reopened! Check their website for locations and hours. Might be worth the trip.
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Noland Curtis
have u tried turning it off and on again? 🤣 jk jk... but seriously, sometimes logging out completely and waiting a few hours before trying again can help
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Diez Ellis
•Actually, I've seen this work occasionally. Worth a try if you're stuck.
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TommyKapitz
guys i finaly got through!!! took 3 weeks, 47 calls, 2 mental breakdowns, and a sacrfice to the EDD gods, but im in! there is hope!
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Angel Campbell
•Congrats! 🎉 What was the sacrifice? Asking for a friend... 👀
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TommyKapitz
•my sanity and half a tub of ice cream 🍦😅
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Payton Black
Has anyone tried hacking into the mainframe? I've seen it work in movies, just need someone who can type really fast while saying "I'm in" 🕵️♂️💻
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Harold Oh
•Brb, grabbing my fingerless gloves and sunglasses. Time to montage this sh*t 😎
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Christian Burns
Here's a comprehensive guide to unlocking your EDD account and verifying your identity: 1. First, try the basic steps: - Clear your browser cache and cookies - Use a different browser or device - Double-check that you're entering the correct login info 2. If that doesn't work, go through the ID.me process: - Have your government-issued ID ready - Be prepared for a possible video call - Make sure you have good lighting and a stable internet connection 3. If ID.me fails, try these alternatives: - Use the DocuSign option if available - Mail in physical copies of your identification documents (last resort) 4. Contact EDD directly: - Try calling first thing in the morning or late afternoon - Use the online contact form and be very specific about your issue - Consider using a paid service like Claimyr if you're desperate 5. Reach out for additional help: - Contact your local assembly member or state senator - Check if there are any EDD assistance events in your area Remember, persistence is key. Don't give up, and document all your attempts in case you need to prove your efforts later. Good luck, and let us know if you make any progress!
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Morita Montoya
•Wow, thank you so much for this detailed guide! I'll definitely try these steps.
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Sasha Reese
•This should be pinned to the top of the subreddit. So helpful!
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Muhammad Hobbs
•Great advice, but it's sad we even need guides like this. The system is broken af 😤
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Kingston Bellamy
Ugh, I feel your pain. I was locked out for weeks! Have you tried using the ID.me verification process? It's a pain, but it worked for me eventually.
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Morita Montoya
•Yeah, I tried ID.me but it kept giving me errors. Did you have to do a video call?
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Kingston Bellamy
•Yep, had to do the video call. Took forever to get connected, but once I did, it was pretty quick. Hang in there!
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CosmicCadet
I went through the exact same nightmare last month! Here's what finally worked for me: I had to completely start fresh with ID.me verification. Delete any existing ID.me account you might have created, then start the process over from scratch. Make sure you have your Social Security card, driver's license, and a recent utility bill ready. The video call took about 45 minutes to connect, but the actual verification was only 5 minutes. Also, try using Chrome browser in incognito mode - seemed to work better than regular browsing. Don't give up, you'll get through this! 💪
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