EDD Account Locked Out: Can't Log In or Reach Anyone on Phone. Help!

Ugh, I feel your pain. The EDD system is such a nightmare rn. I was locked out for weeks and couldn't get anyone on the phone either. It's like they don't want us to get our benefits 🙄

Have you tried resetting your password? Sometimes that can fix the lockout issue. If not, keep calling early in the morning, like right when they open. That's how I finally got through.

I found a way to actually get someone on the phone! I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/1X-mEsLtbmQ

Here's what worked for me to get my account unlocked: 1. Call the main EDD number (1-800-300-5616) as soon as they open at 8am. 2. Choose option 1 for English, then 1 again for claim questions. 3. If you get the "too many callers" message, hang up and try again immediately. 4. Once you're in the queue, be prepared to wait. It took me about 2 hours. 5. When you finally get an agent, explain your lockout issue calmly and clearly. 6. They might need to transfer you to a specialist, so be patient. 7. Make sure to write down any case numbers or reference numbers they give you. Hope this helps! It's a frustrating process, but persistence is key. Good luck!

have u tried contacting ur local assemblymember? i herd they can sometimes help speed things up with edd

lmao welcome to the club 🤡 been locked out for a month now. EDD is a joke

Have you checked if there are any known system issues or maintenance going on? Sometimes EDD does updates that can cause temporary login problems.

Protip: if u get locked out, try logging in from a different device or browser. Worked for me when nothing else did!

I swear, dealing with EDD is harder than the job search itself 😫 Hang in there, OP!

I went through the exact same thing last month! What finally worked for me was clearing my browser cache and cookies completely, then trying to log in from an incognito/private window. Sometimes the system gets confused with stored login data. Also, try calling the disability line specifically (1-800-480-3287) instead of the main unemployment line - they tend to be less busy and can sometimes help with account issues too. Don't give up, it's super frustrating but you'll get through eventually! 💪

I'm going through the exact same nightmare right now! Been locked out for 3 days and it's so frustrating when you need your benefits and can't even get basic help. I tried the early morning calling strategy that @Luca Russo mentioned and finally got through after about 2.5 hours on hold. The agent was actually really helpful once I got connected - she unlocked my account immediately and explained that sometimes the system flags accounts for "suspicious activity" even when there isn't any. She also mentioned that if it happens again, I can try waiting 24 hours before attempting to log in, as some lockouts are temporary. Definitely going to bookmark that assemblymember tip from @Aisha Mahmood too in case this happens again. Stay strong everyone, we'll get through this bureaucratic maze! 🙏

I'm dealing with this exact same issue right now! Been locked out for 2 days and it's driving me crazy. I tried calling multiple times yesterday but couldn't get through at all. Reading through all these comments is actually really helpful - I had no idea about the assemblymember option or that clearing browser cache might work. Going to try the early morning calling strategy tomorrow and also test the incognito browser thing. It's so frustrating that we have to jump through all these hoops just to access our own benefits, but at least it sounds like there are ways to get it resolved. Thanks everyone for sharing your experiences! 🤞

This is so relatable! I've been locked out for 5 days now and it's beyond frustrating. Reading everyone's experiences here actually makes me feel less alone in this mess. I'm definitely going to try the combination approach - calling right at 8am tomorrow while also testing that incognito browser trick that @Mateo Gonzalez mentioned. The assemblymember option is genius too @Aisha Mahmood - never occurred to me that they might have direct EDD contacts. It's ridiculous that we need a whole strategy guide just to access our benefits, but I'm grateful for this community sharing solutions. Will report back if I have any success! 🤞