EDD Payment Method Update Error - Can't Change Direct Deposit Info

Ugh, I feel your pain! The unemployment system is such a mess. I had the same problem last month. Have you tried calling their helpline? It took me forever to get through, but they were able to help me update my info.

Have you tried updating it through the online portal? Sometimes it's easier than dealing with phone calls.

I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/Ize0EkN4HDI

Here's what worked for me when I had this issue: 1. Log out of your account completely 2. Clear your browser cache and cookies 3. Log back in and try updating your payment info again 4. If that doesn't work, try using a different browser or device 5. As a last resort, you might need to create a new password. Sometimes that resets things on their end. Hope this helps! Let me know if you need any more details.

have u tried turning it off and on again? 🤣 jk jk... but seriously, the EDD system is a joke. good luck OP!

I'm in the same boat. Been trying to update my bank info for weeks. This whole system is so broken, it's ridiculous!

Hey OP, have you tried reaching out to your local assemblymember or state senator? Sometimes their office can help push things through with EDD.

I had this exact same issue a few months ago! What finally worked for me was updating my payment info during off-peak hours (like late at night or early morning when fewer people are using the system). The EDD website seems to handle updates better when there's less traffic. Also, make sure you're using the "Update Payment Method" option specifically, not trying to edit your profile general info. Sometimes they're in different sections and one works while the other doesn't. Hope this helps - I know how stressful it is when you're worried about your payments!

I've been dealing with this exact same issue for the past two weeks! What's really frustrating is that the error messages aren't even helpful - they just say "unable to process request" without any explanation. I tried updating during different times of day, different browsers, even had my friend try from their computer thinking it might be something on my end. Nothing worked. Finally got through to someone on the phone yesterday (took literally 4 hours of calling) and they told me there's been a known issue with their payment update system that they're "working on fixing." No timeline of course. The rep was able to update my info manually over the phone though, so that might be your best bet if you can actually get through to someone. Hang in there!

I'm going through the exact same nightmare right now! Been trying for over a week to update my direct deposit info after switching banks. The website keeps timing out or giving me vague error messages like "system temporarily unavailable." I've tried all the usual troubleshooting - different browsers, clearing cache, trying at different times of day. Nothing works. It's so stressful because my old bank account is already closed and I'm worried my next payment will bounce back. Has anyone had success with mailing in a paper form instead of doing it online? I saw something about that option but wasn't sure if it's faster than waiting to get through on the phone. This whole system is such a mess - how is it 2025 and we're still dealing with technology from the stone age?

I went through this exact same headache about 6 months ago! What finally worked for me was a combination of things: First, I tried updating my info at around 3 AM when the system had way less traffic - that alone made a huge difference. But what really sealed the deal was making sure I had all my bank info entered exactly as it appears on my bank statements (including any spaces or dashes in the account number). Apparently their system is super picky about formatting. Also, don't give up on the phone option - I know it's brutal, but I found that calling right at 8:00 AM sharp on Tuesdays or Wednesdays gave me the best chance of getting through. Took about 45 minutes on hold but way better than the 3+ hours I was spending other days. The rep was actually really helpful once I got through and confirmed my update went through properly. Hang in there OP, you'll get it sorted! The system is definitely broken but there are ways to work around it.

I'm dealing with this same frustrating issue right now! Been trying to update my payment method for over a week with no luck. The error messages are so vague and unhelpful - just keeps saying "unable to process request" without any explanation of what's actually wrong. I've tried different browsers, cleared my cache, even tried from my phone, but nothing works. It's so stressful not knowing if my payments will go through correctly. Reading through all these comments though, it sounds like this is a widespread problem with their system. I'm going to try the late night approach someone mentioned and also attempt calling on Tuesday morning at 8 AM sharp. Thanks everyone for sharing your experiences - at least I know I'm not alone in this mess!

I'm having the exact same issue! Been trying for 3 weeks now to update my bank info after my credit union changed their routing number. The online system keeps giving me that useless "unable to process request" error no matter what I try. I've attempted all the browser tricks, different times of day, even had my tech-savvy cousin try from his computer thinking maybe it was user error on my part. Nope - system is just broken. What's really concerning me is that I got a notice that my old routing number will stop working next week, so I'm running out of time here. I tried calling but gave up after 2 hours on hold yesterday. Going to try the 3 AM approach tonight and also attempt that Tuesday 8 AM calling strategy someone mentioned. It's honestly ridiculous that in 2025 we're dealing with a system this broken for something as basic as updating payment information. These are people's livelihoods at stake! Thanks to everyone sharing their experiences though - at least I know it's not just me going crazy trying to figure this out.

I'm dealing with this exact same issue right now! Been stuck in this loop for about 10 days trying to update my direct deposit info. The most frustrating part is how the error messages tell you absolutely nothing useful - just "system error" or "unable to process" with zero explanation of what's actually wrong or how to fix it. I've tried literally everything I can think of: different browsers (Chrome, Firefox, Safari), clearing all my cookies and cache, trying from my laptop vs my phone, even asked my roommate to try logging in from their device with my info. Nothing works. The system just seems completely broken for payment updates right now. Reading through all these comments is actually really helpful though - sounds like this is a known widespread issue and not something I'm doing wrong. I'm definitely going to try the 3 AM approach tonight when there's less traffic on their servers. Also going to set my alarm for 7:55 AM this Tuesday and try calling right when they open. It's crazy that we have to become system hackers just to update basic banking information in 2025! Thanks everyone for sharing your experiences and tips - makes me feel less alone in this bureaucratic nightmare 😅

I'm going through this exact same issue right now! Been trying to update my direct deposit info for almost two weeks with zero success. The EDD website just keeps giving me that frustrating "unable to process request" error message every single time, no matter what browser I use or when I try. What's really stressing me out is that I closed my old bank account last month when I switched to a credit union, so I'm worried about what happens when my next payment tries to go through. I've been reading through all the suggestions here and I'm definitely going to try the 3 AM approach tonight when there's less traffic on their servers - that actually makes a lot of sense! I'm also going to attempt calling on Tuesday morning right at 8 AM like someone suggested. I know it's going to be a long wait, but at this point I'd rather spend hours on hold than keep hitting this brick wall with their broken website. It's honestly insane that in 2025 we're dealing with a system this outdated and unreliable for something as basic as updating payment information. These are people's lifelines we're talking about! Thanks to everyone who's shared their experiences and tips - it really helps to know this is a widespread system issue and not just me doing something wrong. I'll report back if any of these methods work! 🤞