Can't find option to certify weekly benefits in NYDOL account - Help!

I found a way to solve unemployment certification issues, watch this: https://www.youtube.com/watch?v=PYdf6QME25M

Ugh, I feel your pain. The unemployment system is such a mess rn. I had a similar issue last month. Have you tried logging out and back in? Sometimes that helps refresh the options.

I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/Rdqa1gKtxuE

Here's what you need to do: 1. Double-check that your PIN is correctly set up in the system. Sometimes there's a delay between when you create it and when it's active. 2. Try accessing the certification page directly through this URL: [insert URL here]. Sometimes the main dashboard doesn't update properly. 3. If that doesn't work, you might need to file a new claim. The system occasionally glitches and doesn't recognize existing claims. 4. As a last resort, you'll need to speak with a rep. Try calling right when they open or just before closing - those are usually the best times to get through. Hope this helps! Let me know if you have any questions.

have u tried using the mobile app? sometimes it works better than the website

I swear they make it difficult on purpose 🤬 Been dealing with this BS for months now. The whole system needs an overhaul!

Pro tip: if you can't certify online, you can usually do it by phone. The number should be on your paperwork. It's an automated system, so you don't have to deal with the nightmare of getting a human on the line.

guys im in the same boat.its been 3 weeks and i still cant certify. this is rediculous!

Have you checked your spam folder? Sometimes important emails from unemployment end up there. They might have sent instructions or a special link to certify.

Plot twist: the unemployment office is actually run by a bunch of cats walking across keyboards. Would explain a lot tbh 😹

Had this exact same issue last week! Turns out after you create the PIN, you need to wait 24-48 hours for it to fully activate in their system before the weekly certification option shows up. Super annoying that they don't tell you this upfront. Once mine activated, the "Certify for Benefits" button appeared right on the main dashboard. If it's been more than 2 days since you created your PIN and you still don't see it, definitely try the phone certification option that @Fidel Carson mentioned - that automated system saved my butt when the website was being glitchy.

Just wanted to add another data point - I had the EXACT same issue about a month ago. Created my PIN, couldn't find the certification option anywhere, spent hours thinking I was losing my mind. What finally worked for me was clearing my browser cache completely and then logging back in after waiting the 48 hours that @GalacticGladiator mentioned. The "Certify for Benefits" button magically appeared after that. Also, make sure you're using Chrome or Firefox - I noticed the site acts weird on Safari sometimes. Don't give up, the system is just incredibly user-unfriendly but it does eventually work!

Another tip that might help - if you're still having trouble after the PIN activates, try logging in during off-peak hours (like early morning or late evening). The system tends to be less glitchy when fewer people are using it. I learned this the hard way after trying to certify during lunch breaks and getting nothing but error messages. Also, @Honorah King, make sure you're going to the official ny.gov unemployment site and not any third-party sites that might look similar. There are some sketchy copycat sites out there that can confuse the process. Hope you get it sorted soon!

I had this exact same problem a few weeks ago! The PIN creation process is so confusing - they really don't explain what happens next. What worked for me was logging into the mobile app instead of the website after my PIN was activated. For some reason, the certification option showed up there first before it appeared on the desktop site. Also, try checking under different menu sections - mine was buried under "Weekly Certification" instead of being on the main dashboard where you'd expect it. The whole system is honestly a nightmare to navigate, but don't give up! Once you find it the first time, it gets easier. Sending you good vibes that you get this sorted out soon! 🤞