NYS DOL Account Stuck on Pending Status - Can't Get Through on Phone

Ugh, I'm in the same boat. Been pending for over a month now. It's so frustrating! Have you tried emailing them? I heard sometimes that works better than calling.

I found a way to actually get someone on the phone! I used this site called claimyr.com. It's a calling tool that dials the phone menu, stays on hold, and then sends the call to your phone when a live agent picks up. It costs $20, but it worked for me. Here's a video about it: https://youtu.be/Rdqa1gKtxuE

Have you checked your spam folder? Sometimes important emails from DOL end up there. Also, make sure you're answering those silly ID verification texts they send out.

The whole system is a joke. They need to hire more people or upgrade their ancient technology. We're all suffering because they can't get their act together. 🤬

Here's what worked for me: 1. Call exactly at 7:59am. Sometimes you can get in before the rush. 2. If that doesn't work, try calling at odd times like 10:37am or 2:13pm. Less competition. 3. Use multiple phones if you can. Increase your chances. 4. Be persistent. It took me 43 calls in one day, but I finally got through. 5. When you do get through, ask for a tier 2 specialist immediately. 6. Have all your docs ready - they might ask for weird stuff. 7. Be polite but firm. These folks are overworked but they can help. Hope this helps someone! Don't give up!

Anyone else notice that ever since they "upgraded" the system last month, everything's been even worse? Classic government efficiency 🙄

Pro tip: if you're having trouble with the website, try using Internet Explorer. I know it sounds crazy, but their system seems to work better with older browsers for some reason.

Has anyone tried contacting their local representative? I've heard sometimes they can help push things through.

Just a heads up, I heard they're doing a big sweep of pending accounts next week. Might be worth trying to call again then. Good luck everyone!