DUA claim on hold for a month, can't reach anyone - help!
Hey everyone, I'm having some issues with my unemployment claim and could use some advice. I filed over a month ago and haven't received any verification letter, spoken to an adjuster, or gotten any payments. My online account says the claim is current but on hold. I've been calling every day but can't get through to a real person. Now when I try to submit my weekly claim, I'm getting a message saying there are pending issues and I'm not authorized to receive payment. Anyone know what's going on or how to fix this?
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CosmicCrusader
Sounds like you need to update your earnings info. Check if there's a section in your account to report severance or other income. That might be what's holding things up.
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Aisha Rahman
•Thanks, I'll look into that. Do you know where exactly I can find that section? I'm having trouble locating it on the website.
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CosmicCrusader
•It's usually under 'Weekly Claims' or 'Payment Requests'. Look for something like 'Update Earnings' or 'Report Income'. If you can't find it, you might need to call and ask for help navigating the site.
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Aisha Rahman
•Got it, thanks! I'll give that a try and see if it helps resolve the issue.
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Ethan Brown
Ugh, the system is so broken 🤮 I've been dealing with similar issues for weeks. It's like they make it impossible on purpose!
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Yuki Yamamoto
Have you been reporting any side gig income? That could be causing issues if you haven't been updating it regularly.
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Aisha Rahman
•Actually, I did some pet sitting through apps like Wag and Rover. Do I need to report that? It wasn't much, only about $700 last month.
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Yuki Yamamoto
•Yes! You definitely need to report that. Even small amounts can affect your claim. Make sure to update your weekly earnings with that info ASAP.
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Aisha Rahman
•Oh man, I had no idea. Thanks for the heads up! I'll make sure to add that info right away.
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Carmen Ortiz
I found a way to actually get someone on the phone! I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/ok4BhTU0_EI
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Andre Rousseau
•Sounds too good to be true. Is this legit? Anyone else tried it?
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Carmen Ortiz
•I was skeptical at first too, but it really worked for me. Saved me hours of frustration. Worth every penny imo.
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Zoe Papadakis
•How long did it take to get through? I'm desperate but $20 is a lot when you're not getting any benefits ðŸ˜
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Carmen Ortiz
•It took about 2 hours for me, but I didn't have to do anything. The service called me when an agent was on the line. Way better than sitting on hold all day!
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Jamal Carter
Here's what you need to do: 1. Update your earnings info ASAP. Include any severance and side gig income. 2. Check for any pending questionnaires or requests for additional info in your online account. 3. If you can't find the issue online, you NEED to speak with an agent. 4. Keep detailed records of all your attempts to contact them. 5. Consider reaching out to your local state representative for help. 6. If all else fails, file an appeal to get your case reviewed. Remember, persistence is key. Don't give up!
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Aisha Rahman
•Wow, thank you so much for this detailed advice! I'll start working through this list right away. Really appreciate the help!
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AstroAdventurer
•This is solid advice 💯 Wish I had this info when I started my claim!
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Mei Liu
quick question - does anyone know if theres a time limit on how long they can keep your claim 'on hold'? feels like im just waiting forever with no end in sight 😫
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Liam O'Sullivan
•I don't think there's a set time limit, but if it's been more than a few weeks, something's definitely wrong. You should be pushing for answers.
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Mei Liu
•ugh, figures. guess ill keep calling and hope for the best 🤞
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Amara Chukwu
Pro tip: document EVERYTHING. Every call, every letter, every update to your account. It'll help if you need to appeal or if there are any discrepancies later.
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Giovanni Conti
have u tried reachin out on social media? sometimes tweetin at the unemployment office gets faster results than callin
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Aisha Rahman
•I hadn't thought of that! Do you know if they respond to DMs or just public tweets?
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Giovanni Conti
•public tweets seem to work best. they dont want the bad PR lol. just be polite but firm
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Fatima Al-Hashimi
Friendly reminder to everyone: don't forget to certify for benefits every week, even if your claim is on hold! You don't want to miss out on back pay if/when it gets resolved.
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NeonNova
•This! 👆 I made this mistake and lost out on a month of benefits. Don't be like me, folks!
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Ryder Ross
I'm going through something similar right now - claim has been on hold for 3 weeks and it's so frustrating! Based on what everyone's saying here, it sounds like unreported income might be the culprit. I had a few freelance projects I didn't think to report initially. Going to update my earnings info today and see if that helps move things along. Thanks for posting this - it's reassuring to know I'm not the only one dealing with this mess!
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StarStrider
I'm in a very similar situation - my claim has been on hold for about 6 weeks now and it's been incredibly stressful! After reading through everyone's experiences here, I'm realizing I probably made the same mistake with unreported income. I did some house cleaning through Care.com and some small graphic design projects that I didn't think were significant enough to report. Clearly I was wrong! Going to update all my earnings info today and try that 8:05 AM calling strategy. It's such a relief to see I'm not the only one dealing with this - the whole process feels so confusing and intimidating when you're going through it alone. Thanks to everyone for sharing their stories and advice, especially about being thorough with reporting ALL income no matter how small. Fingers crossed this gets resolved soon for all of us! 🤞
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Fatima Al-Mazrouei
•You're absolutely not alone in this! I've been watching this thread and it's amazing how many of us are dealing with the exact same issue. The unreported income thing seems to be the main culprit for most holds. I'm in week 4 of my claim being stuck and just realized I never reported some babysitting money I earned through Sittercity.com. It's so frustrating that they don't make it clearer upfront what needs to be reported - literally ANY income, no matter how small! I'm going to follow everyone's advice here and update everything tonight, then try calling at 8:05 AM sharp tomorrow. This community has been such a lifesaver - thank you all for sharing your experiences and making this feel less overwhelming! 💪
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