DUA claim on hold for a month, can't reach anyone - help!

Sounds like you need to update your earnings info. Check if there's a section in your account to report severance or other income. That might be what's holding things up.

Ugh, the system is so broken 🤮 I've been dealing with similar issues for weeks. It's like they make it impossible on purpose!

Have you been reporting any side gig income? That could be causing issues if you haven't been updating it regularly.

I found a way to actually get someone on the phone! I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/ok4BhTU0_EI

Here's what you need to do: 1. Update your earnings info ASAP. Include any severance and side gig income. 2. Check for any pending questionnaires or requests for additional info in your online account. 3. If you can't find the issue online, you NEED to speak with an agent. 4. Keep detailed records of all your attempts to contact them. 5. Consider reaching out to your local state representative for help. 6. If all else fails, file an appeal to get your case reviewed. Remember, persistence is key. Don't give up!

quick question - does anyone know if theres a time limit on how long they can keep your claim 'on hold'? feels like im just waiting forever with no end in sight 😫

Pro tip: document EVERYTHING. Every call, every letter, every update to your account. It'll help if you need to appeal or if there are any discrepancies later.

have u tried reachin out on social media? sometimes tweetin at the unemployment office gets faster results than callin

Friendly reminder to everyone: don't forget to certify for benefits every week, even if your claim is on hold! You don't want to miss out on back pay if/when it gets resolved.

I'm going through something similar right now - claim has been on hold for 3 weeks and it's so frustrating! Based on what everyone's saying here, it sounds like unreported income might be the culprit. I had a few freelance projects I didn't think to report initially. Going to update my earnings info today and see if that helps move things along. Thanks for posting this - it's reassuring to know I'm not the only one dealing with this mess!

I went through this exact same situation last year! My claim was on hold for 6 weeks and I was pulling my hair out. Turns out I had missed reporting some tutoring income from earlier in the year. Once I went back and updated ALL my earnings info (including some small cash jobs I thought didn't matter), my claim got processed within a week. The key is being thorough - report everything, even if it seems insignificant. Also, try calling first thing in the morning right when they open - I had better luck getting through around 8:05 AM. Hang in there, it will get resolved!

I'm dealing with something very similar - my claim has been stuck for almost 2 months now! Reading through all these responses is actually giving me hope that there might be a solution. I think my issue might also be unreported income - I did some dog walking through Rover and didn't realize those small payments needed to be reported. Going to update my earnings info right away and try that early morning calling strategy. It's so frustrating how unclear the system is about what needs to be reported, but at least now I know I'm not alone in this struggle. Thanks everyone for sharing your experiences and tips!

I'm in a very similar situation - my claim has been on hold for about 6 weeks now and it's been incredibly stressful! After reading through everyone's experiences here, I'm realizing I probably made the same mistake with unreported income. I did some house cleaning through Care.com and some small graphic design projects that I didn't think were significant enough to report. Clearly I was wrong! Going to update all my earnings info today and try that 8:05 AM calling strategy. It's such a relief to see I'm not the only one dealing with this - the whole process feels so confusing and intimidating when you're going through it alone. Thanks to everyone for sharing their stories and advice, especially about being thorough with reporting ALL income no matter how small. Fingers crossed this gets resolved soon for all of us! 🤞

Wow, reading through all these responses is both reassuring and eye-opening! I've been struggling with a similar hold situation for about 7 weeks now and was starting to feel like I was the only one going through this nightmare. It sounds like unreported income is definitely the common thread here - I did some freelance social media work for a few small businesses and some occasional pet sitting that I honestly didn't think needed to be reported since the amounts were pretty small. Clearly I need to go back and report everything! Going to spend this evening going through all my Venmo, PayPal, and bank records to make sure I catch every single payment. The 8:05 AM calling strategy that several people mentioned sounds promising too - I've been calling at random times with zero success. Thank you all for being so open about your situations and sharing such practical advice. This thread has given me hope that there's actually a path forward instead of just being stuck in limbo forever. Really appreciate this supportive community! 🙏