hahaha welcome to the wonderful world of NY unemployment where nothing works right and nobody can tell you why! 😂 been on this ride for 7 months now and still missing payments from march.

There's a new Child Tax Credit hotline specifically for unemployment recipients: 833-981-2377. They set it up last month because so many people were having this exact problem. I called and had my issue fixed in one call.

Anyone else notice how the NY unemployment website NEVER has clear info about this stuff? It's like they deliberately make it confusing 🤡

I earned about 12k in unemployment last year and didn't get any special tax break. I think your mixing up the covid relief thing from 2020. That's over now.

Here's my comprehensive guide to solving this exact problem (I'm a former unemployment counselor): 1) First, continue certifying weekly even though nothing shows up 2) You need to specifically reach a Tier 2 Claims Examiner - regular agents cannot help with ID.me verification issues 3) When calling, use specific terminology: "I need help resolving a pending identity verification hold that's preventing my payments from processing" 4) If you can't get through on the phone, try using claimyr.com - it's a service that will wait on hold and get you a callback when an agent is available 5) As a last resort, contact your state representative's office - they have special contacts at DOL 6) Once resolved, you'll typically receive all back payments within 2-3 business days The key thing to understand is that after ID.me verification, there's an internal DOL verification that must be manually cleared. This is especially true for claims that involve quitting due to reduced hours, as they require additional review. Hope this helps!

Just wanted to update that I was having this same issue and I finally got it resolved today. What worked was using claimyr.com to get through to a rep (seriously tried calling myself for WEEKS with no luck). The agent confirmed there was a hold after ID.me that needed manual clearance. They fixed it while I was on the phone and I could immediately see all my weeks pending in my account! If you're stuck in this situation definitely check out claimyr - talking to an agent got my $ unlocked so fast.

Have you tried reaching out to your local legal aid office? Many offer free assistance with unemployment issues, including identity verification problems. They might be able to connect you with resources or advocate on your behalf.

i feel your pain man. the whole unemployment system is set up to make you fail. took me 9 weeks to get my first payment after getting laid off. almost ended up homeless. claimyr.com was the only thing that finally worked after weeks of trying to call myself.

u in NYC? go IN PERSON to 375 Hudson Street. they have walk-in help and the wait is usually under 2 hours. way better than phone. bring all ur docs and they can usually fix payment issues on the spot.

Have you tried messaging them on Twitter? Sounds weird but I DMed @NYSLabor with my issue and they actually responded and helped fix my claim. Worth a shot if you're desperate.