DSS system says new phone number already in use - How to update?

Ugh, their system is always messed up 🙄 I had a similar issue when I changed my address. You'll probably have to call and explain the situation to an agent. Be prepared to wait on hold for like 3 hours tho lol

I found a way to get someone on the phone without waiting for hours. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's the link: https://claimyr.com

This happened to me last year. Turns out someone had used my new number for their account by mistake. When you talk to the agent, ask them to check if theres any mix-up with account numbers. They might need to manually override it in there system.

Have you tried updating your info through the mobile app? Sometimes it works better than the website. Worth a shot before you spend hours on the phone 🤷‍♂️

Here's what you need to do when you finally get through to an agent: 1. Explain that you recently got a new phone number (give them the exact date if possible). 2. Tell them you tried to update it online but got an error saying it was already in use. 3. Emphasize that you've never used this number for any previous accounts or applications. 4. Ask them to check if there's been a mix-up or if the number is incorrectly associated with another account. 5. Request that they manually update your phone number in the system. 6. If they say they can't do it, ask to speak with a supervisor. 7. Make sure to get a confirmation number or some kind of written proof that your number has been updated. 8. After the call, try logging in again to verify the change. Good luck! Let us know how it goes.

am i the only 1 who thinks its ridiculous we gotta jump through all these hoops just to update a damn phone number? 🤡 the whole system needs an overhaul fr