Can't update phone number in system - need help ASAP!
Hey everyone, I'm having trouble with my phone number for some important calls. I keep trying to use a different number, but the system won't let me change it. Has anyone else run into this issue? Any advice on how to update my contact info?
20 comments


Molly Hansen
Ugh, I've been there. It's so frustrating when you can't update your contact info. Have you tried logging out and creating a new account with the correct number? That worked for me.
0 coins
Connor Rupert
•Thanks for the suggestion! I'll give that a try. Did you lose any of your existing info when you made a new account?
0 coins
Molly Hansen
•Nah, everything transferred over smoothly. Just make sure you use the same email address!
0 coins
Brady Clean
•Wait, doesn't that violate the terms of service or something? 🤔
0 coins
Molly Hansen
•Honestly, idk. But when the system's broken, you gotta do what you gotta do 🤷♂️
0 coins
Skylar Neal
I found a way to actually get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/DOLxZQb92wM
0 coins
Vincent Bimbach
•Sounds too good to be true. Is this legit?
0 coins
Skylar Neal
•I was skeptical at first too, but I tried it and it actually worked. Saved me hours of hold time.
0 coins
Kelsey Chin
•20 bucks tho? That's kinda steep...
0 coins
Skylar Neal
•Yeah, it's not cheap, but consider how much your time is worth. For me, it was totally worth it to not waste a whole day on hold.
0 coins
Norah Quay
Have you tried contacting their tech support? Sometimes they can manually update your info on their end.
0 coins
Leo McDonald
lol good luck getting anyone on the phone. I've been trying for weeks 😭
0 coins
Jessica Nolan
•Same boat here. It's like they don't want us to reach them 🙄
0 coins
Angelina Farar
•Pro tip: call right when they open. You might have to wait a bit, but it's better than the all-day hold times later in the day.
0 coins
Sebastián Stevens
Here's what I've learned about updating contact info in these systems: 1. Always double-check the number you're entering. Sometimes a simple typo can cause big headaches. 2. If you can't update online, try calling during off-peak hours. Early morning or late evening usually works best. 3. Have all your account info ready when you call. They'll likely ask for verification. 4. If the automated system isn't working, try saying "agent" or "representative" to get a human on the line. 5. Be persistent! Sometimes it takes a few tries to get through. 6. If all else fails, send a written request via certified mail. It's old school, but it creates a paper trail. Hope this helps! Let us know how it goes.
0 coins
Connor Rupert
•Wow, thanks for the detailed advice! I'll definitely try these steps.
0 coins
Bethany Groves
•This is gold 💯 Saving this for future reference!
0 coins
KingKongZilla
Have you tried turning it off and on again? 🤣
0 coins
Rebecca Johnston
•Classic IT support lol
0 coins
Nathan Dell
Ive been dealing with this exact issue for months now. its rediculous how hard they make it to update basic info.
0 coins