PA UC website won't let me update my address - stuck in limbo with mail going to wrong place

same thing happened with me when i tried to change my phone # last yr. the website is total garbage lol

OMG the PA UC system is DESIGNED to be impossible to use!!! I spent THREE WEEKS trying to change my address after moving. Called 50+ times and got nowhere. The website says you can update it online but THE BUTTON DOESN'T WORK! It's like they want us to fail so they don't have to pay benefits. The whole thing is CRIMINAL if you ask me.

There's actually a specific way to update your address that isn't obvious. You need to go to your dashboard, click on "View and Maintain Account Information" (not the profile section), then select "Update Contact Information" from the dropdown menu. It's buried pretty deep in the system. If that option isn't showing up or gives you an error, it likely means there's a system flag on your account that requires agent assistance. Unfortunately, in that case, you do need to speak with someone directly. Make sure you're trying to call early in the morning right when they open (7:30 AM) as that's when call volume is usually lowest. Also, Thursdays tend to have shorter wait times than Mondays or Fridays in my experience.

I successfully updated my address last month. Here's what worked for me when the website wasn't cooperating: 1. Use a different browser (Chrome worked for me when Firefox didn't) 2. Clear your cache and cookies first 3. Try during off-hours (I had success at 6 AM on a Sunday) 4. If you still can't get in, there's a Contact Form under the Help section where you can submit your address change request in writing Also important: Until your address is officially updated, you should submit a mail forwarding request with USPS if you haven't already. That way you won't miss any important UC correspondence in the meantime.

After weeks of frustrated calling and busy signals, I finally got through to someone at PA UC by using Claimyr. It's a service that holds your place in the phone line and calls you back when an agent is available. Totally worth it for me since I was going crazy trying to update my banking info after my card was stolen. Check out their demo video here: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 - their website is claimyr.com. It saved me from pulling my hair out!

you know what gets me. they expect us to do everything online but then the online stuff doesnt work half the time. but then they dont answer the phones either. so were just supposed to what exactly?? i had the same thing happen with bank info

One other thing I should mention - if your claim has an "open issue" status, sometimes the system restricts access to certain account functions until that issue is resolved. Check if you have any open issues that might be causing this problem. You can see this on your dashboard under claim status. Also, while you're waiting to get this sorted out, document every attempt you've made to contact them (dates, times, screenshots of errors). If there's ever an issue with missed correspondence, you'll want proof that you tried to update your information.

Update: I FINALLY got through to someone this morning! For anyone else having this problem, I called exactly at 7:30am when they opened and only had to wait about 20 minutes. The agent said there was a system flag on my account because I had tried to change my password too many times in one session (I was frustrated and kept trying different things). She removed the flag and updated my address right away. Such a relief! Thanks everyone for your suggestions and commiseration.

Congrats! The early morning trick works sometimes. Good thing you got it sorted before they sent anything important to your old address.

Great to hear you finally got through! I've been dealing with a similar issue trying to update my direct deposit info. The password reset thing causing account flags is something they really should warn people about - who would have thought that would lock you out of basic account functions? I'm definitely going to try the 7:30am call strategy based on your success. Thanks for updating us on what worked!

This is such a relief to see Connor got it resolved! I'm dealing with the exact same thing right now - moved two weeks ago and the website keeps erroring out when I try to update my address. I had no idea that multiple password reset attempts could flag your account like that. I definitely did that last week when I was getting frustrated with the login process. Going to try calling at 7:30am sharp tomorrow morning. Really appreciate everyone sharing their experiences here - at least now I know I'm not the only one struggling with this broken system!