PA UC login loop between IDme verification and claim portal - haven't been able to file for weeks

Same thing happened to me in early January! The IDme verification loop is a known issue with the PA system right now. What worked for me was trying at exactly 7:55am before the system gets busy. Also, try using Chrome in incognito mode - something about the cookies was causing problems for me. For the phone issue, don't waste your time calling repeatedly. The lines are completely jammed with everyone having these same system problems. I finally got through by calling exactly at 8:00am on Wednesday (middle of the week seems better than Monday).

The system is overwhelmed right now due to seasonal layoffs. Here's what you need to know: 1. You WON'T lose benefits for weeks you couldn't file due to system errors if you document your attempts 2. Take screenshots of any errors you get 3. Make sure your IDme account email matches exactly what's in the UC system 4. Try logging in from a different device if possible 5. When you do get through, explain you were caught in an identity verification loop and request backdating These technical issues are frustrating but fixable. Don't panic about lost weeks - they can and will backdate your claim once you get it sorted out.

I spent 3 WEEKS dealing with this EXACT SAME ISSUE!!! The PA UC system is COMPLETELY BROKEN and nobody there cares!!! I called 47 times in one day and got nowhere. The IDme thing is a joke - I verified 5 times and kept getting looped back. Finally I had to drive an hour to the Harrisburg office and wait 4 hours just to talk to someone who could fix it. This is honestly criminal how they treat people who just need their benefits. I filed a complaint with my state rep's office too. Document EVERYTHING.

Have you tried using Claimyr to get through to PA UC? I was dealing with the same identity verification nightmare last month and couldn't get through on the phones for days. Found this service at claimyr.com that got me connected to an agent in about 20 minutes instead of dealing with busy signals. They have a video showing how it works: https://youtu.be/CEPETxZdo9E?si=WL1ZzVZWG3KiHrg2 The agent was able to override the IDme loop issue and push my claim through. Saved me weeks of frustration.

This happened to me too! I was trying to figure out why my claim kept saying "monetary ineligible" even though I had worked enough quarters. Turned out the IDme verification never actually linked properly to my account even though I completed it THREE TIMES. Hey by the way does anyone know if we still need to do those work search activities every week even when the system isn't letting us file? I've been keeping a log just in case but I'm not sure if that's necessary.

i just want to say i feel u man. the whole pa system is a joke. ive been trying to get my money for 5 weeks now. they owe me like $2000 by now and my landlords about to evict me. the worst part is u cant even talk to a real person!! good luck bro were all in this hell together lol

Okay so I'm a little confused about your situation. Were you collecting benefits before, and then had a break, and now trying to reopen your claim? Or is this a completely new claim? Because the process is different. If you're reopening an existing claim from the same benefit year, you should be using the reopen option not filing a new claim. That might be why it's looping you through verification again.

Quick update for anyone dealing with the IDme verification loop: PA UC just posted a notice about this issue on their website yesterday. They're aware of the problem and working on a fix. In the meantime, they recommend: 1. Clear your browser cache completely 2. Wait at least 24 hours between verification attempts 3. Make sure your name/DOB on IDme exactly matches what's in UC records 4. Try using the mobile app instead of the website They've also temporarily added staff to handle these specific technical issues. The special technical support line is 888-313-7284, but it's only open from 8am-11am on weekdays.

UPDATE: I finally got through! For anyone else dealing with this issue, here's what worked for me: I used that special technical support line that @helpful_person mentioned at exactly 8:01am, and only had to wait about 20 minutes. The rep was able to see that my IDme verification HAD actually gone through but wasn't properly linked to my UC account. She manually fixed it on her end and I was able to file for my back weeks right after. They're going to be in "pending" status for a few days while they review, but at least I'm back in the system now. Such a relief! Thanks everyone for your help!