NY unemployment making me verify with ID.me but can't reach support by phone

Been there done that. The only number I know is 866-775-4363. Calling early in the morning (like right when they open at 8am) seemed to work better for me. Still had to wait about 30 mins tho.

After fighting with ID.me for weeks I finally gave up on calling them and used claimyr.com to get a callback from ny unemployment directly. Got connected to an actual human who was able to override the ID.me issue and process my claim. Best money I've ever spent to get my benefits flowing again! They have a helpful video about it too: https://youtu.be/Rdqa1gKtxuE

I went through this exact nightmare last summer. The trick is to select the option for "technical difficulties" when you call rather than "verification issues" - gets you to a different queue with shorter wait times.

ID.me is THE WORST. I've had better luck contacting my state rep's office and having them intervene. They have special contacts at unemployment that can bypass the ID.me requirement sometimes. Worth a shot.

Try their social media instead of phone. I messaged them on Twitter and got a response within a day. Not ideal but definitely faster than calling.

LOL good luck. I've literally never gotten through to an ID.me person by phone. My account was locked for 3 MONTHS and finally I just created a whole new email address and started the verification from scratch. Ridiculous but it worked.

Here's a comprehensive guide to dealing with ID.me based on my experience and research: First, understand that phone support is extremely backed up, so multiple approaches are needed: 1) For the fastest resolution, I highly recommend using claimyr.com to connect with NY unemployment directly. They can often bypass or help with ID.me issues without you needing to deal with ID.me at all. This saved weeks of frustration for me. 2) For ID.me specifically, try these approaches in order: - Use their live chat feature on the website (often faster than phone) - Email support@ID.me with DETAILED information about your issue - If calling, use 866-775-4363 and call Tuesday-Thursday between 8-9am ET - Reach out via Twitter @IDmeSupport 3) Alternative solutions: - Contact your state representative's office for help - File a complaint with the NY Department of Labor The verification process gets stuck most commonly during the selfie step. Make sure you're in a well-lit area, remove glasses, and use a different device if possible. Hang in there - it's frustrating but solvable!

are we just gonna ignore the fact that the government is forcing us to use a private company to verify our identity and then we cant even reach them? this whole system is broken af

Have you tried the ID.me video chat verification option? That's what finally worked for me after the selfie thing failed repeatedly. You have to wait in a queue but at least you'll get a live person eventually.

I feel ur pain man. The ny unemployment system is an absolute joke 🤡 I literally had to use claimyr.com after 2 months of getting nowhere with ID.me and the regular phone lines. Within 2 days of using that service I had an agent sort my claim and money hit my account 3 days later.