NY unemployment payments delayed because of ID.me verification - totally confused

yeah the ID.me thing is a HUGE pain. It took me like 3 tries to get it to work. Make sure ur using Chrome or Firefox NOT Safari. Also the pic of ur license has to be super clear lighting. Don't take a pic of it on a dark surface.

ID.me verification is definitely required before they'll release any payments in 2025. It's a security measure to prevent fraud. Here's what you need to do step by step: 1. Go to id.me/nysdol (use this exact link) 2. Create an ID.me account if you don't already have one 3. Have your driver's license or state ID ready 4. Have access to your email and phone for verification codes 5. You may need to do a video call verification if the automated system can't verify you Yes, this is 100% why your payments are being held up. Once you complete this successfully, your payments should be processed within 3-5 business days.

the ID.me thing is basicly impossible!! i tried TWELVE times before it worked. the trick is u need perfect lighting, white background, and NO shadows on ur license. also make sure ur using the latest version of whatever browser ur on. its so stupid they make us jump thru all these hoops

Have you tried calling the dedicated ID.me support line instead of the regular unemployment line? They have specialists who can help walk you through the verification process. The number should be listed on the verification page. Also, the file size limit for document uploads is 10MB and they only accept JPG, PNG, or PDF formats. Common errors happen when people try to upload files that are too large or in the wrong format.

I went through this nightmare last month. Kept trying to upload my documents and nothing happened. Turns out there was a glitch with certain internet connections. I tried using my phone's hotspot instead of my home wifi and it worked immediately! Also, I found out I was using my full legal name on the application but my ID only had my middle initial - that was causing verification problems too.

After struggling with ID.me for days, I found this service called Claimyr (claimyr.com) that helped me get through to an actual NYSDOL agent who fixed my verification issues in minutes. They have this video showing how it works: https://youtu.be/Rdqa1gKtxuE. It was seriously worth it because the agent was able to override something in my account that was blocking the verification from going through. Saved me weeks of delays.

btw if u do the id.me video call verification option, the wait times are INSANE right now. i waited 4 hours yesterday!!! make sure u have ur phone charged and dont refresh or u lose ur place in line

One other thing I recommend - take screenshots of every step of the ID.me process as you complete it. Many people have had issues where the system says they didn't complete verification even though they did. Having screenshots proves you completed the process if you need to dispute it later. Make sure the timestamps are visible in your screenshots.

just keep trying different browsers!!! i couldnt get it to work on chrome but it worked first try on microsoft edge for some reason!!!!! also make sure ur not on vpn

Update from my earlier comment - the NYSDOL recently published a troubleshooting guide for ID.me verification. The most common issues are: 1. Name mismatch between ID and NYSDOL account 2. Using an unsupported browser (Edge and Chrome work best) 3. Poor photo quality of documents 4. Network connection issues 5. Verification timing out due to high volume If you've tried multiple times and still can't get through, you might need to request manual verification, which requires speaking with an agent directly.

UPDATE: I finally got the ID.me verification to work! I used Chrome on my laptop instead of my phone, made sure I was in a brightly lit room, and took a super clear photo of my license against a white background. The trick was making sure the text was completely readable and there was no glare. Now it says my verification is pending review. How long does that usually take before payments start coming through?

Has anyone else noticed that sometimes the ID.me system says you're verified but NYSDOL still shows you need verification? That happened to me and I had to contact ID.me support to have them manually push the verification status to NYSDOL. Just something to watch out for...

One final tip - after your ID.me verification is complete, check your message inbox in your NYSDOL account. They'll usually send a confirmation that your identity has been verified and when you can expect payments. If you don't see that message within 5 business days of completing verification, that's when you should follow up.

I went through this exact same nightmare about 2 months ago! The ID.me verification definitely holds up ALL your payments until it's complete. A few things that helped me get through it: 1. Clear your browser cache completely before starting 2. Make sure you're not using any ad blockers or extensions that might interfere 3. Try doing it during off-peak hours (like early morning or late evening) when fewer people are using the system 4. If you have an old phone, the camera quality might not be good enough - I had to borrow my friend's newer phone to get a clear enough photo The whole process is a pain but once it's done, you should get all your back payments in one lump sum. Don't give up! And definitely keep certifying your weekly claims even while you're waiting for verification to complete.

I'm dealing with the exact same issue right now! Been waiting 2 weeks for my payments and just found out it's because of this ID.me verification requirement. The system keeps crashing when I try to upload my documents too. Reading through all these comments is actually really helpful - I had no idea about the file size limits or using different browsers. Going to try the Chrome + white background + good lighting combo that seems to work for people. It's so stressful when you need the money for basic expenses like rent! Thanks everyone for sharing your experiences and tips.