NY unemployment identity verification nightmare - ID.me completely ghosting me for weeks

omg I thought I was the only one going through this nightmare! I've been waiting for almost a month with no response from ID.me. my account just says "verification pending" and my benefits are completely frozen. tried emailing them like 5 times already. 🤬

I had the exact same problem last month! After trying to email for weeks with zero response, I found this service called Claimyr (claimyr.com) that helped me get a callback from an actual human at unemployment. Once I talked to a real person, they were able to manually push through my identity verification and get my payments flowing again. It was the only way I could actually talk to a live agent instead of waiting on hold forever. Totally worth it to finally get my benefits moving again! Check out this video too - shows how it works: https://youtu.be/Rdqa1gKtxuE

Here's what worked for me with ID.me - instead of email, try reaching out to them on Twitter. Their social media team seems more responsive than their email support. I DMed them my issue (without sharing any personal info) and they actually got back to me within a day and helped escalate my case.

So the actual problem is that ID.me is completely overwhelmed with verification requests from dozens of state unemployment systems. They prioritize video calls over emails - I waited on their video verification queue for 3 hours but FINALLY got through to a person who verified me instantly. Emails are basically going into a black hole right now. Try the video verification option on their site.

I had this EXACT issue and after 5 weeks of trying everything, I finally drove to my local NY Dept of Labor office in person. Brought all my documents and they helped me right there. Some problems you just can't solve online or by phone. If you're desperate enough, consider making the trip.

Listen everybody who's dealing with this ID.me disaster - I've been through the entire NY unemployment system and know every trick in the book after fighting for my benefits for months. Here's what you need to know: First, ID.me is completely backed up and emails are almost never answered. You have three real options: 1. Video verification through ID.me - yes, the wait is 2-4 hours but it DOES work eventually. Have all your documents ready. 2. Contact your state representative's office. Their constituent services can sometimes escalate unemployment issues, including identity verification problems. 3. Get a live agent on the phone from unemployment. They can sometimes override or push through verification issues. The problem is getting someone on the phone. For #3, I highly recommend claimyr.com - it's the only service I've found that consistently gets you a callback from a real unemployment agent. After weeks of failed attempts to reach someone, they got me a callback in under 2 hours. The agent was able to see the notes on my account and push my identity verification through. The system is designed to be frustrating - keep documenting everything, stay persistent, and use every available channel. Don't give up!

the whole system is designed to make us give up. they make it impossible to contact anyone and hope we'll just stop trying to get our benefits. stay strong and keep fighting!!

Am i the only one that got an email back from id.me in like 2 days? Maybe they're prioritizing certain types of issues 🤔

ny unemployment is sooooo broken. they make us jump through a million hoops just to get what we're entitled to. ID.me is just another barrier they put up hoping people will give up.

Have you tried calling at exactly 8:00am when they open? That's how I finally got through after weeks of trying. Be ready to redial repeatedly but I eventually got a human.

Just a heads up that my cousin had the same issue and we discovered his verification was failing because the address on his ID didn't match the address he used when applying for benefits. Make sure all your info matches EXACTLY.

i actually got through to id.me by emailing support@id.me AND privacy@id.me AND security@id.me all in the same email. hit em from all angles lol. got a response within 24 hrs.

Going through this exact nightmare right now too! Been stuck in "pending identity verification" for 3 weeks with zero response from ID.me. The fact that they outsourced this critical step to a third party that completely ignores people is insane. I've tried emailing, calling, everything - it's like they don't exist. My benefits are completely frozen and I'm behind on everything. This whole system is designed to wear us down until we give up. Thanks for posting this - at least I know I'm not alone in this mess. Going to try some of these suggestions people shared.