NY unemployment funds on hold because ID.me keeps rejecting my documents

The same thing happend to me! I tried to upload everything like 4 times and kept getting rejected for "unclear images". What finally worked was going to the library and using their scanner to get super high quality scans of my documents, then uploading those. Also make sure the lighting is good and there's no glare on anything. The whole system is a nightmare tho fr.

After trying to reach someone for days, I finally found this service called Claimyr (claimyr.com) that got me through to a live agent. Was able to explain my ID.me issues and they guided me through the whole process. Talking to an agent got my money flowing again within 48 hours. Seriously saved me when I was about to lose my apartment - best decision I made after struggling for weeks! Here's a video that explains how it works: https://youtu.be/Rdqa1gKtxuE

I had to do a video call with them after my documents kept getting rejected. If you go to the ID.me website, there should be an option for a video verification call somewhere. Warning tho - I had to wait in a virtual queue for like 3 hours, but at least it finally worked.

Have you tried contacting your state representative? When I had issues with ID.me, I reached out to my assemblyman's office and they were able to escalate things. Took about a week but they actually got someone from the unemployment office to help me bypass some of the ID.me stuff. Worth a shot if you're desperate!

The whole NY unemployment identity verification process is a complete JOKE. They make it nearly impossible on purpose to reduce how many claims they have to pay out. I've been watching them pull this crap for years. The system is DESIGNED to be frustrating so people give up.

Have you tried using the ID.me customer support email? It's support@id.me - I emailed them with my issue and screenshots of the rejections and surprisingly got a helpful response within 48 hours. They reset something on my account that let me try again with better instructions.

Here's what worked for me with ID.me for ny unemployment: 1. Use a scanner instead of phone photos if possible (library or office supply store) 2. Make sure ALL FOUR corners of your ID are visible in the image 3. No glare or shadows on any part of the document 4. Try uploading during business hours (8am-5pm Eastern) - seems like the verification team is more responsive then 5. If all else fails, request the video verification call option 6. If that doesn't work, contact your state representative 7. As a last resort, use claimyr.com to get a real person on the phone who can override or provide specific guidance The system is frustrating by design but there are ways through it. Hang in there - once you get past this hurdle, the backpay should come through all at once.

Anyone notice how these identity verification issues ALWAYS seem to happen right when you're most desperate for the money? My tinfoil hat theory is they do random verification checks specifically when accounts have received several payments in a row. It's like they're looking for any excuse to pause benefits.

try taking the pics in natural daylight (not artificial light) and put your ID on a dark background like a black t-shirt. Sounds dumb but thats what finally worked for me after 4 rejections. Their system is super picky about contrast.

Yo if all else fails go to twitter and blast them on their account @IDme - worked for me when i was desperate. They have social media people who respond faster than regular support sometimes. public shaming works wonders lol

i dont mean to be that person but have you double checked that the info on your documents EXACTLY matches what you put on your unemployment application? my brother got rejected 6 times because his unemployment app had his middle initial but his ID had his full middle name.

This is probably a dumb question, but are you making sure to upload BOTH front AND back of your license? My wife kept getting rejected because she was only scanning the front. The system doesn't tell you clearly that it needs both sides.

WORST CASE SCENARIO: If you absolutely cannot get it resolved online, you might have to go in person to a local unemployment office. Bring printed copies of EVERYTHING - your ID, social security card, birth certificate, utility bills, etc. It sucks and you'll probably wait all day, but they can sometimes override the ID.me requirements if you prove your identity in person.

Have you tried reaching out to your local legal aid office? Many offer free assistance with unemployment issues, including identity verification problems. They might be able to connect you with resources or advocate on your behalf.

i feel your pain man. the whole unemployment system is set up to make you fail. took me 9 weeks to get my first payment after getting laid off. almost ended up homeless. claimyr.com was the only thing that finally worked after weeks of trying to call myself.