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I went through something similar last year when my employer contested my claim saying I violated company policy. What really helped my case was keeping detailed records - I had emails showing I followed proper procedures and even got written confirmation from my supervisor on certain decisions. NYS Department of Labor ended up ruling in my favor because I could prove the employer's version didn't match the documentation. My advice is to gather any evidence you have (emails, texts, photos, witness statements) and submit it proactively rather than waiting for them to request it. Also, don't let your employer intimidate you - they have the burden of proving misconduct, not the other way around.
@Omar Farouk That s'really encouraging to hear! I m'in a similar situation right now where my employer is claiming misconduct but I have emails and documentation that contradict their story. Did you submit everything at once or send it in pieces as you found more evidence? Also, were you able to get unemployment payments while the adjudication was happening or did you have to wait until it was resolved?
@Melissa Lin I submitted everything at once in one big package - it seemed more organized that way and showed I was being thorough from the start. As for payments, unfortunately you have to wait until the adjudication is complete before any benefits are released. But if you win your case, they ll'backpay you for all the weeks you were eligible from when you first filed. The waiting is the hardest part, but stay strong and keep all your documentation organized!
I'm going through a similar situation right now - my employer is claiming I was terminated for "poor performance" but I never received any written warnings or performance improvement plans. It's been 3 weeks since I filed and the adjudication is still pending. From what I'm reading here, it sounds like I should gather any positive performance feedback I received via email and maybe ask former coworkers if they'd be willing to provide statements about my work quality. Has anyone had success using coworker testimonials as evidence? I'm worried my employer's HR department has more resources to present their case than I do as an individual.
@Evelyn Rivera I m'actually dealing with the exact same poor "performance claim" right now! My employer terminated me after 2 years with zero written warnings or documented performance issues. What I ve'learned from this thread is that employers need to prove they followed proper disciplinary procedures, not just claim poor performance. I ve'been gathering all my positive performance emails and even found some client thank-you messages in my personal email. The fact that they didn t'give you any PIPs or formal warnings is actually a huge advantage - it shows they didn t'follow standard HR practices. Stay strong and document everything you can find that shows your work quality was acceptable. We ve'got this!
@Evelyn Rivera I went through something very similar about 6 months ago - my employer claimed attendance "issues but" couldn t'provide proper documentation of their attendance policy or progressive discipline. What really helped me was going through my personal files and finding everything that contradicted their narrative. I found emails where my supervisor praised my work, meeting notes where I contributed valuable ideas, and even saved text messages from coworkers thanking me for covering shifts. The key thing I learned is that NYS Department of Labor looks for patterns and proper procedures. If your employer is claiming poor performance but never documented it through their normal HR channels, that s'a major weakness in their case. Also, don t'forget to check if you have any annual reviews or mid-year check-ins saved - even informal feedback can help show your performance was satisfactory. The adjudication process is stressful but stay focused on gathering facts. You ve'got this!
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Just wanted to add that I had a similar issue last month after the system update. What worked for me was actually logging out of ALL NY.gov services first (including any other state services you might be logged into), then clearing my browser completely, and THEN doing the password reset. Apparently the system sometimes gets confused if you're logged into multiple NY.gov services at once. Also, make sure you're not using any browser extensions that auto-fill passwords - those can sometimes conflict with the new security system. Hope this helps someone else avoid the frustration!
This is really helpful! I didn't even think about other NY.gov services interfering. I had the DMV renewal page open in another tab when I was trying to log into unemployment. That might explain why I kept getting weird error messages even after resetting my password. Thanks for the tip about browser extensions too - I do have LastPass running and it probably was trying to autofill the old credentials.
@Santiago Martinez This is such good advice! I wish I had known about the multiple NY.gov services thing earlier. I was probably logged into like 3 different state sites when I was having my login issues. No wonder it was acting so weird. The browser extension tip is gold too - I bet a lot of people don t'realize their password managers might be causing conflicts with the new security system. Definitely bookmarking this for future reference!
Had the exact same issue two days ago! Super frustrating when you know your login is correct but the system keeps rejecting it. What finally worked for me was doing a complete browser reset - cleared all cookies, cache, saved passwords, everything. Then I went to the NY.gov ID site (not the unemployment site directly) and did a fresh password reset from there. Apparently the February update changed how the authentication works between NY.gov ID and the unemployment portal, so sometimes they get out of sync. Also make sure you're using the updated URL that someone mentioned earlier. The whole process took about 30 minutes but now everything works perfectly. Really wish they'd sent out better communication about these changes ahead of time!
@Lorenzo McCormick Thanks for the detailed walkthrough! The browser reset approach sounds like it might be the most thorough solution. I m'dealing with a similar issue right now where I keep getting authentication errors even after password resets. Question - when you did the complete browser reset, did you lose all your other saved passwords and bookmarks? I m'a bit hesitant to clear everything if it s'going to mess up my other accounts. Also, do you remember if there was any specific order you had to follow when doing the reset through NY.gov ID versus going directly to the unemployment portal?
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I just went through this exact same issue about three weeks ago and it was such a nightmare! The 8-digit PIN is definitely separate from your my.ny.gov password - it's specifically for accessing unemployment benefit details within the DOL system. Here's what finally worked for me: First, make absolutely sure you're on the current official NYS DOL website because they've updated their login system several times and old bookmarks sometimes lead to dead ends. Look very carefully for a "Forgot PIN" or "Reset PIN" link on the login page - it's usually in really tiny text right near the PIN entry field and super easy to miss. I must have stared at that page five times before I finally spotted it! When you click it, you'll need to answer security questions about things like previous addresses, first job, or family information. If you can't find the reset link or don't remember your security answers, try calling the main DOL customer service line at exactly 8:00 AM when they first open - that's when wait times are shortest. Also, if you're having display issues finding the reset link, try switching browsers or clearing your cache. Some people have mentioned there's also a live chat feature buried in the "Contact Us" section that might have shorter wait times than calling. The whole system is unnecessarily complicated, but don't give up - you'll get it figured out! Keep all your documentation handy (SSN, claim number, etc.) when you try any of these methods.
I'm dealing with this exact same problem right now! Just discovered this thread while frantically searching for answers after being locked out of my unemployment account for the past week. Like so many others here, I filed my initial claim months ago and have absolutely zero memory of ever creating an 8-digit PIN - I only remember setting up my my.ny.gov password. I've been through all my emails from NYS DOL multiple times but there's no mention of any PIN setup anywhere. Reading through everyone's experiences here has been incredibly helpful and reassuring that I'm not going crazy! I'm planning to start with the browser-switching trick since that seems like the easiest first step, then hunt for that tiny "Reset PIN" link that everyone keeps mentioning. If those don't work, I'll definitely try the 8 AM calling strategy. It's honestly mind-boggling how unnecessarily complicated they've made this system - you'd think accessing your own unemployment benefits wouldn't require a PhD in government website navigation! Thanks to everyone who shared their success stories and practical tips. This community thread has been more helpful in 10 minutes than hours of searching the official DOL website. Fingers crossed that one of these methods works for me too!
I feel your pain completely! I went through this exact same frustrating experience about 6 weeks ago and it nearly drove me to tears. The whole PIN situation is so confusing because nobody explains it clearly when you first set up your account. I ended up having success with the browser switching trick - I was using Edge and the "Reset PIN" link was completely invisible, but when I switched to Chrome it appeared right away in small gray text below the PIN input box. If that doesn't work for you, I also want to mention that when I called at 8 AM sharp, I actually got through in about 15 minutes which felt like a miracle compared to my previous attempts calling later in the day. The representative was really helpful and walked me through the whole reset process over the phone. Make sure you have your Social Security number and original claim confirmation number handy if you do call. It's absolutely ridiculous that we need a whole support group just to access our own benefits, but at least you're not alone in this struggle! You've got a whole arsenal of strategies to try now thanks to everyone's shared experiences.
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same thing happening to me right now... filed 2 weeks ago and still showing under review. this is so stressful when you need the money
I feel you on the stress! Two weeks is still within the normal timeframe though. From what I've read here and experienced myself, most claims take 2-4 weeks to process initially. The "under review" status is pretty standard - it doesn't necessarily mean there's a problem. Try to hang in there, and maybe keep checking the portal every few days for updates.
I went through something similar a few months ago. NYS DOL will contact your employer if they need clarification about your separation, but it's not guaranteed they will. In your case, since you mentioned they cut your hours drastically, that could actually work in your favor - "constructive dismissal" where they essentially forced you out by making the job unviable. Make sure you have any documentation about the hour cuts (pay stubs, schedules, emails) because that can really help your case if they do investigate. The "under review" status is normal and can last anywhere from 1-4 weeks depending on their workload.
This is really helpful information about constructive dismissal - I hadn't thought about it that way! I do have some pay stubs showing the dramatic drop in hours, and I think I still have the text messages from my manager about the schedule changes. Should I upload these documents somewhere in the system now, or wait until they ask for them? I don't want to seem like I'm overcomplicating things, but I also want to be prepared if they do contact my old employer.
Mohamed Anderson
Thanks for asking this question! I was wondering the same thing but was too embarrassed to ask. The unemployment system has so many acronyms and requirements that aren't explained clearly anywhere.
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Lara Woods
I totally understand the confusion with MWA requirements! When I first started filing, I made the mistake of not keeping proper documentation and it came back to bite me during an audit. Here's what I've learned works best: create a simple spreadsheet with columns for date, activity type (job application, networking, training, etc.), company/organization name, contact info, and any reference numbers. For the MWA name field, use the specific employer name for applications, the event name for job fairs, or the course title for training programs. Also, don't forget that informational interviews and career counseling sessions count too - I wish someone had told me that earlier since those are sometimes easier to arrange than finding new job postings every week.
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Rachel Tao
•This is super helpful, thank you! I wish I had seen this advice when I first started filing. The spreadsheet idea is brilliant - I've been keeping messy notes and it's been stressing me out. Quick question: when you say "reference numbers" what do you mean exactly? Like confirmation numbers from online applications? Also, I had no idea that informational interviews counted as work search activities. That actually seems more manageable than constantly hunting for job postings. Do you know if there's a limit to how many of those you can count per week?
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