New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

Read all of our Trustpilot reviews


Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Carmen Vega

Anyone know if this will delay our payments this week? I'm seriously counting on that money dropping on Thursday...

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Anastasia Kozlov

If you can certify by midnight tonight you should still get paid on schedule

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Carmen Vega

thx, fingers crossed the system comes back soon then

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Andre Rousseau

Called their technical support line and the rep told me they're aware of the issue and working to resolve it. Estimated time to fix is "by end of day" whatever that means 🙄

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Ravi Patel

end of day could mean 11:59pm knowing them lmao

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Javier Hernandez

Anyone else notice how the NY unemployment website NEVER has clear info about this stuff? It's like they deliberately make it confusing 🤡

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Emma Davis

Their website is from like 1998 I swear

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LunarLegend

Seriously! And when you call them the agents all give different answers to the same question! 🤦‍♀️

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Malik Jackson

I earned about 12k in unemployment last year and didn't get any special tax break. I think your mixing up the covid relief thing from 2020. That's over now.

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QuantumQuest

another annoying thing about ny unemployment nobody tells you about! the timing is so stupid. like why cant we just certify any day and get paid in 48 hrs?

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Jamal Anderson

because the system runs on computers from 1983 🤣

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Mei Zhang

I certify on whatever day I remember and my bank always gets the deposit on Friday, no matter what. I think it might depend on your bank too.

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Liam McGuire

who do you bank with? mine always takes forever with bofa

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25d

Mei Zhang

I use a credit union, they process ACH stuff faster than big banks usually

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25d

NY unemployment funds on hold because ID.me keeps rejecting my documents

Anyone have experience with ID.me rejections? I got laid off in October from my manufacturing job and applied for unemployment right away. Everything was going fine until mid-November when my payments suddenly stopped. Got a message saying I needed to verify my identity through ID.me before they would release any more funds. I've tried uploading my driver's license and social security card THREE times now, but they keep rejecting them saying the "images aren't clear enough" even though I can read everything perfectly fine on them. It's been almost 5 weeks with no money coming in, and I've got bills piling up. My rent is already late and I'm getting desperate. I've tried calling the unemployment office but I can never get through to anyone. Is there any direct way to contact ID.me representatives? Or some trick to get them to actually accept my documents? This is ridiculous!

Javier Garcia

Have you tried reaching out to your local legal aid office? Many offer free assistance with unemployment issues, including identity verification problems. They might be able to connect you with resources or advocate on your behalf.

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Emma Taylor

i feel your pain man. the whole unemployment system is set up to make you fail. took me 9 weeks to get my first payment after getting laid off. almost ended up homeless. claimyr.com was the only thing that finally worked after weeks of trying to call myself.

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Malik Robinson

another day, another company promising to fix the unfixable unemployment system lol

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Emma Taylor

I get the skepticism but this actually worked for me. After weeks of nothing, I got my backpay in 3 days after talking to an agent. Sometimes you just gotta try something different.

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25d

NY unemployment system still asking for ID.me verification even after I completed it - what now?

I completed my ID.me verification process about 10 days ago for my ny unemployment claim. Got the confirmation email and everything saying I was successfully verified. But when I call the unemployment office and enter my social security number, the automated system still tells me I need to verify through ID.me! I've tried calling back multiple times over the past week thinking maybe there was just a delay in their system updating, but I keep getting the same message. I even went back to ID.me and logged in to make sure everything was good there - it shows I'm verified! Has anyone else dealt with this issue? How long did it take for the unemployment system to recognize your ID.me verification? Do I need to do something else to make them connect? This is so frustrating because I can't get through to an actual person.

QuantumQueen

Try creating a new ID.me account using a different email address but same personal info. Sounds weird but this worked for someone I know. The system sometimes gets confused with existing accounts.

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Aisha Rahman

Don't do this! Creating multiple ID.me accounts can flag your unemployment claim for fraud investigation!

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QuantumQueen

oh shoot really? didn't know that, ignore my advice then

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Ethan Wilson

i was in the same situation for weeks and wasted so many hours on hold. finally broke down and used claimyr.com - got a actual nysdol agent on the phone who fixed it in minutes. whatever they charge it's worth avoiding the headache

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NY unemployment not showing claims after ID.me verification - only first week visible

I quit a job where they were cutting my hours (I only worked 4 hours my last week in April). When I submitted my 2 weeks notice, they immediately said they didn't need me to work it out, so I suddenly had no income. I started filing for unemployment in May and answered no to the question about returning to that workplace (it was super toxic). After filing my first couple of claims, they required me to complete ID.me verification. I finished that process about 3 weeks ago, but nothing has happened since. When I check my payment history, I can only see that first week where I worked 4 hours - none of my full unemployment claims are showing up at all. I called NY unemployment yesterday and the person just said they can see my claims in their system and told me to "keep claiming weekly benefits" but wouldn't explain why nothing is showing up in my account. Has anyone else dealt with this? How long after ID.me verification did your payments start showing up?

Oliver Weber

Here's my comprehensive guide to solving this exact problem (I'm a former unemployment counselor): 1) First, continue certifying weekly even though nothing shows up 2) You need to specifically reach a Tier 2 Claims Examiner - regular agents cannot help with ID.me verification issues 3) When calling, use specific terminology: "I need help resolving a pending identity verification hold that's preventing my payments from processing" 4) If you can't get through on the phone, try using claimyr.com - it's a service that will wait on hold and get you a callback when an agent is available 5) As a last resort, contact your state representative's office - they have special contacts at DOL 6) Once resolved, you'll typically receive all back payments within 2-3 business days The key thing to understand is that after ID.me verification, there's an internal DOL verification that must be manually cleared. This is especially true for claims that involve quitting due to reduced hours, as they require additional review. Hope this helps!

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Giovanni Rossi

Thank you so much for this detailed guide! This is incredibly helpful.

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FireflyDreams

Saving this comment. You're the real MVP 🙏

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StormChaser

Just wanted to update that I was having this same issue and I finally got it resolved today. What worked was using claimyr.com to get through to a rep (seriously tried calling myself for WEEKS with no luck). The agent confirmed there was a hold after ID.me that needed manual clearance. They fixed it while I was on the phone and I could immediately see all my weeks pending in my account! If you're stuck in this situation definitely check out claimyr - talking to an agent got my $ unlocked so fast.

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Liam Fitzgerald

u in NYC? go IN PERSON to 375 Hudson Street. they have walk-in help and the wait is usually under 2 hours. way better than phone. bring all ur docs and they can usually fix payment issues on the spot.

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PixelWarrior

This office is temporarily closed for renovations until June. They moved services to Brooklyn but it's appointment only now.

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Liam Fitzgerald

dang really? that sucks, it was so useful 😠 classic ny unemployment to close their most helpful office

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Amara Adebayo

Have you tried messaging them on Twitter? Sounds weird but I DMed @NYSLabor with my issue and they actually responded and helped fix my claim. Worth a shot if you're desperate.

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Diego Ramirez

I don't have Twitter but maybe I'll create an account just for this. Getting pretty desperate at this point!

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25d

NY Unemployment Email Approved My Claim but Agent Denies It - 5 Weeks No Payment Despite Official DOL Approval Letter

I've been dealing with this ny unemployment nightmare since August 15th. Haven't gotten a single payment yet even though I've been claiming every week like they told me to. Last Thursday I got both a text AND an email saying my claim was approved and I'll be getting paid soon! The email from the New York State Department of Labor literally said "Thank you for your patience. We have determined that your claim can now be paid. If you have not already, you will soon receive a letter in the mail telling you how much you will receive each week. If you provided bank account information, your benefits will be deposited there. If you did not provide bank account information, you will receive a debit card from KeyBank by mail within three weeks." The email also instructed: "It is important that you continue to certify every week to claim your benefits. You can certify for weekly benefits in one of two ways: The easiest way is online. Please go to www.labor.ny.gov/signin and sign into your account. From your 'Account Overview' page, click on the 'Unemployment Services' button, then 'Certify to Claim Your Weekly Benefits Here' and follow the instructions." So this morning I called to check on the status since they owe me 5 payments already. The agent had the nerve to tell me they NEVER sent that email and I'm still "under review"?? I kept asking what exactly was being reviewed and they couldn't give me a straight answer. I literally have the official email from them right in front of me! The header clearly shows "WE ARE YOUR DOL NEW YORK STATE OF OPPORTUNITY Department of Labor" with "Dear New Yorker:" at the top of the message. How can they say one thing in writing then tell me something completely different on the phone? Has anyone else dealt with this kind of confusing mess? I'm getting desperate here. I've been following their instructions to certify every week, I've logged into my account as directed, followed all the steps, and still nothing. Why would they send an official communication saying my claim is approved and then deny it over the phone?

Freya Larsen

I couldn't get anywhere with regular calls, but I used claimyr.com to actually get through to someone who could help. My claim was stuck in the exact same way - approved but not paying out. Turns out there was a secondary review that needed to be cleared. Worth checking out if you're desperate.

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Omar Hassan

did you have to provide any personal info to that site? seems sketchy

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Freya Larsen

No personal info needed! It just calls the unemployment line for you and connects you when an agent picks up. Saved me from hours on hold and the agent I got actually fixed my issue.

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Chloe Taylor

omg stop calling and just TAG THEM ON TWITTER!! seriously the social media team actually gets stuff done. Idk why but it worked for me when nothing else did.

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ShadowHunter

This is actually facts. Public complaints scare them lol

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25d

NY Unemployment claim ends 8/1/2021 - Need to file new claim or recertify? $137.70 penalty on my account

My benefit year is ending on August 2, 2021 and I'm not sure what I'm supposed to do. I started receiving unemployment back in October 2020 after getting laid off from my restaurant job. I'm looking at my unemployment information right now: Name: Andrew Wils Start/Effective Date: 07/27/2020 Benefit Year Ending Date: 08/01/2021 Weekly Benefit Amount: $448.00 Maximum Amount Payable: $18,400.00 Effective Days Remaining: 0 Amount you owe for overpaid benefits: $0.00 Amount you owe for penalties: $137.70 Total amount you owe: $137.70 I'm really confused because even though my payment history was showing I had about 50 effective days remaining, now when I look at my account details it says I have 0 effective days remaining. And my weekly benefit amount is showing as $448.00, not the $296.00 I thought I was getting. I also noticed I have a penalty amount of $137.70 that I have to pay back from when I accidentally reported my hours wrong a few months ago. At least there's no additional overpayment amount showing. Does anyone know if I'm supposed to keep certifying weekly or if I need to file a completely new claim once my BYE date passes? My benefit year ending date is August 1, 2021, which is in just a few days. I've tried calling but can't get through to anyone who can help. The website is super confusing about this. I don't want to mess anything up and end up owing more money or having my benefits stop. Will they automatically roll me over to a new benefit year since I have a zero balance now? Or do I need to reapply completely? I'm worried because I still need this income while I'm trying to find steady work again.

Zoe Papadakis

Does anyone know if there's a way to check how many effective days you have left without waiting for the mail? The website isnt showing me any of that info 🤔

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ThunderBolt7

Go to payment history, then look at the most recent payment. It should show days remaining.

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Zoe Papadakis

Thanks I'll try that!

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Jamal Edwards

Just be glad ur BYE date is only in September. Mine was in May and I've been stuck in pending purgatory since then. Can't reach anyone, website gives me errors, and I'm about to be evicted. NY unemployment is a disaster.

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Jamal Edwards

Yeah I've tried everything. My state senator's office is "looking into it" but it's been 3 weeks of "looking" with no results.

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Eduardo Silva

Honestly try claimyr.com - it's the only thing that worked for me after months of trying. Being able to actually talk to someone changed everything.

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Hiroshi Nakamura

Is it possible you have a different overpayment? Sometimes people get confused because they had more than one issue. Double check all your DOL correspondence to make sure this isn't a separate overpayment.

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Zainab Mahmoud

I thought about that but the dates match exactly. It's the same 3 weeks from May that they're claiming I have forfeit days for. And the amount is identical to what they already took.

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Hiroshi Nakamura

Then yeah, sounds like a system error on their part. Their computers are from like 1985 so I'm not surprised. Keep us updated if you get it resolved!

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Isabella Costa

i faxed them my documents (yes FAXED because sometimes their online system doesnt work) and they fixed my issue. try sending a fax with all your proof. sounds ancient but sometimes the old ways work better with them

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