
Ask the community...
Anyone else notice how the NY unemployment website NEVER has clear info about this stuff? It's like they deliberately make it confusing 🤡
Their website is from like 1998 I swear
25d
Seriously! And when you call them the agents all give different answers to the same question! 🤦♀️
25d
I earned about 12k in unemployment last year and didn't get any special tax break. I think your mixing up the covid relief thing from 2020. That's over now.
another annoying thing about ny unemployment nobody tells you about! the timing is so stupid. like why cant we just certify any day and get paid in 48 hrs?
because the system runs on computers from 1983 🤣
25d
I certify on whatever day I remember and my bank always gets the deposit on Friday, no matter what. I think it might depend on your bank too.
who do you bank with? mine always takes forever with bofa
25d
I use a credit union, they process ACH stuff faster than big banks usually
25d
Anyone have experience with ID.me rejections? I got laid off in October from my manufacturing job and applied for unemployment right away. Everything was going fine until mid-November when my payments suddenly stopped. Got a message saying I needed to verify my identity through ID.me before they would release any more funds. I've tried uploading my driver's license and social security card THREE times now, but they keep rejecting them saying the "images aren't clear enough" even though I can read everything perfectly fine on them. It's been almost 5 weeks with no money coming in, and I've got bills piling up. My rent is already late and I'm getting desperate. I've tried calling the unemployment office but I can never get through to anyone. Is there any direct way to contact ID.me representatives? Or some trick to get them to actually accept my documents? This is ridiculous!
Have you tried reaching out to your local legal aid office? Many offer free assistance with unemployment issues, including identity verification problems. They might be able to connect you with resources or advocate on your behalf.
i feel your pain man. the whole unemployment system is set up to make you fail. took me 9 weeks to get my first payment after getting laid off. almost ended up homeless. claimyr.com was the only thing that finally worked after weeks of trying to call myself.
another day, another company promising to fix the unfixable unemployment system lol
25d
I get the skepticism but this actually worked for me. After weeks of nothing, I got my backpay in 3 days after talking to an agent. Sometimes you just gotta try something different.
25d
I completed my ID.me verification process about 10 days ago for my ny unemployment claim. Got the confirmation email and everything saying I was successfully verified. But when I call the unemployment office and enter my social security number, the automated system still tells me I need to verify through ID.me! I've tried calling back multiple times over the past week thinking maybe there was just a delay in their system updating, but I keep getting the same message. I even went back to ID.me and logged in to make sure everything was good there - it shows I'm verified! Has anyone else dealt with this issue? How long did it take for the unemployment system to recognize your ID.me verification? Do I need to do something else to make them connect? This is so frustrating because I can't get through to an actual person.
Try creating a new ID.me account using a different email address but same personal info. Sounds weird but this worked for someone I know. The system sometimes gets confused with existing accounts.
Don't do this! Creating multiple ID.me accounts can flag your unemployment claim for fraud investigation!
25d
oh shoot really? didn't know that, ignore my advice then
25d
i was in the same situation for weeks and wasted so many hours on hold. finally broke down and used claimyr.com - got a actual nysdol agent on the phone who fixed it in minutes. whatever they charge it's worth avoiding the headache
I quit a job where they were cutting my hours (I only worked 4 hours my last week in April). When I submitted my 2 weeks notice, they immediately said they didn't need me to work it out, so I suddenly had no income. I started filing for unemployment in May and answered no to the question about returning to that workplace (it was super toxic). After filing my first couple of claims, they required me to complete ID.me verification. I finished that process about 3 weeks ago, but nothing has happened since. When I check my payment history, I can only see that first week where I worked 4 hours - none of my full unemployment claims are showing up at all. I called NY unemployment yesterday and the person just said they can see my claims in their system and told me to "keep claiming weekly benefits" but wouldn't explain why nothing is showing up in my account. Has anyone else dealt with this? How long after ID.me verification did your payments start showing up?
Here's my comprehensive guide to solving this exact problem (I'm a former unemployment counselor): 1) First, continue certifying weekly even though nothing shows up 2) You need to specifically reach a Tier 2 Claims Examiner - regular agents cannot help with ID.me verification issues 3) When calling, use specific terminology: "I need help resolving a pending identity verification hold that's preventing my payments from processing" 4) If you can't get through on the phone, try using claimyr.com - it's a service that will wait on hold and get you a callback when an agent is available 5) As a last resort, contact your state representative's office - they have special contacts at DOL 6) Once resolved, you'll typically receive all back payments within 2-3 business days The key thing to understand is that after ID.me verification, there's an internal DOL verification that must be manually cleared. This is especially true for claims that involve quitting due to reduced hours, as they require additional review. Hope this helps!
Thank you so much for this detailed guide! This is incredibly helpful.
25d
Saving this comment. You're the real MVP 🙏
25d
Just wanted to update that I was having this same issue and I finally got it resolved today. What worked was using claimyr.com to get through to a rep (seriously tried calling myself for WEEKS with no luck). The agent confirmed there was a hold after ID.me that needed manual clearance. They fixed it while I was on the phone and I could immediately see all my weeks pending in my account! If you're stuck in this situation definitely check out claimyr - talking to an agent got my $ unlocked so fast.
u in NYC? go IN PERSON to 375 Hudson Street. they have walk-in help and the wait is usually under 2 hours. way better than phone. bring all ur docs and they can usually fix payment issues on the spot.
This office is temporarily closed for renovations until June. They moved services to Brooklyn but it's appointment only now.
25d
dang really? that sucks, it was so useful 😠 classic ny unemployment to close their most helpful office
25d
Have you tried messaging them on Twitter? Sounds weird but I DMed @NYSLabor with my issue and they actually responded and helped fix my claim. Worth a shot if you're desperate.
I don't have Twitter but maybe I'll create an account just for this. Getting pretty desperate at this point!
25d
I've been dealing with this ny unemployment nightmare since August 15th. Haven't gotten a single payment yet even though I've been claiming every week like they told me to. Last Thursday I got both a text AND an email saying my claim was approved and I'll be getting paid soon! The email from the New York State Department of Labor literally said "Thank you for your patience. We have determined that your claim can now be paid. If you have not already, you will soon receive a letter in the mail telling you how much you will receive each week. If you provided bank account information, your benefits will be deposited there. If you did not provide bank account information, you will receive a debit card from KeyBank by mail within three weeks." The email also instructed: "It is important that you continue to certify every week to claim your benefits. You can certify for weekly benefits in one of two ways: The easiest way is online. Please go to www.labor.ny.gov/signin and sign into your account. From your 'Account Overview' page, click on the 'Unemployment Services' button, then 'Certify to Claim Your Weekly Benefits Here' and follow the instructions." So this morning I called to check on the status since they owe me 5 payments already. The agent had the nerve to tell me they NEVER sent that email and I'm still "under review"?? I kept asking what exactly was being reviewed and they couldn't give me a straight answer. I literally have the official email from them right in front of me! The header clearly shows "WE ARE YOUR DOL NEW YORK STATE OF OPPORTUNITY Department of Labor" with "Dear New Yorker:" at the top of the message. How can they say one thing in writing then tell me something completely different on the phone? Has anyone else dealt with this kind of confusing mess? I'm getting desperate here. I've been following their instructions to certify every week, I've logged into my account as directed, followed all the steps, and still nothing. Why would they send an official communication saying my claim is approved and then deny it over the phone?
I couldn't get anywhere with regular calls, but I used claimyr.com to actually get through to someone who could help. My claim was stuck in the exact same way - approved but not paying out. Turns out there was a secondary review that needed to be cleared. Worth checking out if you're desperate.
did you have to provide any personal info to that site? seems sketchy
25d
No personal info needed! It just calls the unemployment line for you and connects you when an agent picks up. Saved me from hours on hold and the agent I got actually fixed my issue.
25d
omg stop calling and just TAG THEM ON TWITTER!! seriously the social media team actually gets stuff done. Idk why but it worked for me when nothing else did.
This is actually facts. Public complaints scare them lol
25d
Does anyone know if there's a way to check how many effective days you have left without waiting for the mail? The website isnt showing me any of that info 🤔
Go to payment history, then look at the most recent payment. It should show days remaining.
25d
Thanks I'll try that!
25d
Just be glad ur BYE date is only in September. Mine was in May and I've been stuck in pending purgatory since then. Can't reach anyone, website gives me errors, and I'm about to be evicted. NY unemployment is a disaster.
Yeah I've tried everything. My state senator's office is "looking into it" but it's been 3 weeks of "looking" with no results.
25d
Honestly try claimyr.com - it's the only thing that worked for me after months of trying. Being able to actually talk to someone changed everything.
25d
Is it possible you have a different overpayment? Sometimes people get confused because they had more than one issue. Double check all your DOL correspondence to make sure this isn't a separate overpayment.
I thought about that but the dates match exactly. It's the same 3 weeks from May that they're claiming I have forfeit days for. And the amount is identical to what they already took.
25d
Then yeah, sounds like a system error on their part. Their computers are from like 1985 so I'm not surprised. Keep us updated if you get it resolved!
25d
i faxed them my documents (yes FAXED because sometimes their online system doesnt work) and they fixed my issue. try sending a fax with all your proof. sounds ancient but sometimes the old ways work better with them
Carmen Vega
Anyone know if this will delay our payments this week? I'm seriously counting on that money dropping on Thursday...
0 coins
Anastasia Kozlov
If you can certify by midnight tonight you should still get paid on schedule
0 coins
25d
Carmen Vega
thx, fingers crossed the system comes back soon then
0 coins
25d
Write a comment...
Andre Rousseau
Called their technical support line and the rep told me they're aware of the issue and working to resolve it. Estimated time to fix is "by end of day" whatever that means 🙄
0 coins
Ravi Patel
end of day could mean 11:59pm knowing them lmao
0 coins
25d
Write a comment...