UPDATE: Finally got through to someone at unemployment this morning! There was indeed a flag on my account requiring manual review because I started reporting part-time work. The agent released all my payments and said I should receive everything within 2-3 business days. She said this is happening to a lot of people right now. Thanks everyone for your help!

So glad you got this resolved! This exact same thing happened to me back in December - the system flagged my account when I started a seasonal retail job during the holidays. It's frustrating that they don't give you any notification that your account is under review, you just see nothing in your payment history. For anyone else dealing with this: don't stop certifying while waiting! I made that mistake thinking something was wrong and it delayed my payments even more. The system automatically calculates your partial benefits once the flag is cleared, so all those weeks you certified will get processed at once.

I had a similar issue and ended up contacting my state assembly person. They have special liaisons with ny unemployment who can actually fix things. Might be worth a try if you can't get through on the phone.

This exact same thing happened to me back in December! I was panicking because I had the screenshot showing I completed it but their system said otherwise. Here's what worked for me: I waited exactly 48 hours before doing anything else, then called using the number someone mentioned above (888-209-8124) first thing in the morning around 8:02 AM. Got through after about 45 minutes on hold. The rep told me it's a known glitch where their system loses the certification data even though you get the confirmation screen. She manually marked my certification as complete and released my payment same day. Whatever you do, keep that screenshot - it's your proof! The rep said having that confirmation number made it super easy for her to verify and fix. Don't stress too much, this happens more often than they admit and they know how to handle it.

Glad you got through! For anyone else struggling with this issue, remember these key points: 1. Continue certifying every week, even if payments are pending 2. Report your earnings accurately - any discrepancies will cause further delays 3. Answer YES to being ready/available for full-time work (unless you're not) 4. Try calling at strategic times (8:00AM opening or 4:30-5:30PM) 5. If you can't get through after multiple attempts, consider using a service like Claimyr 6. When you do reach someone, ask specifically for a "benefits recalculation review expedition" Hope this helps others avoid the same frustration!

I went through this exact same situation about 6 months ago and it was incredibly stressful! Here's what I learned that might help others: when your payments get stuck in "pending" after reporting part-time work, you can also try contacting your local One-Stop Career Center. They sometimes have direct lines to NYSDOL representatives and can help escalate your case. Mine was able to get my review expedited within a week instead of waiting the full month+ that others were experiencing. Also, make sure you're keeping detailed records of all your earnings and certification dates - having everything organized when you finally get through to someone makes the process go much faster. Don't give up!

u can also fax it to 518-457-9378 but goodluck getting through... their fax is always busy fr

Another option is to try uploading it through the NY.gov unemployment portal if you have online access set up. I was able to submit mine digitally last week under the "Upload Documents" section. Saved me the hassle of mailing or calling!

sooo what did u end up doing?? any luck getting your backpay yet??

I went through this exact same situation last year! The key thing that finally worked for me was being super persistent with the appeals department phone number that Malik mentioned. I called (518) 402-0089 every single day for a week at exactly 9:15 AM (seemed to be when they had the shortest wait times). When I finally got through, the agent told me that portal requests for backdating often get stuck in their system and that calling is actually the fastest way to resolve it. She processed my 6 weeks of back payments right there on the phone - took maybe 15 minutes total. The agent also mentioned that if you're working now, make sure to emphasize that you were actively job searching during those missed weeks and available for work. They need that confirmation for backdating approval. Don't give up! That $2,100 is absolutely worth fighting for. The combination approach you mentioned sounds perfect - hit them from multiple angles and one will work.