Update: Since my previous post, I've talked with an agent twice. The sequence I mentioned (1-3-2-9-PIN-##) still worked as of yesterday (May 2nd, 2025). The agent I spoke with actually told me they're aware of these "workarounds" but they can't update the phone system too often because it costs the state money. So these tricks tend to work for 1-3 months before they change things.

Just wanted to share my experience from this morning - I tried calling at exactly 8:00 AM using the sequence that @Alice Fleming shared (1-3-2-9-PIN-##) and it actually worked! Got through to an agent after only 18 minutes on hold instead of getting the usual "high call volume" hangup. The agent was super helpful and resolved my pending claim issue right away. For anyone still struggling to get through, definitely worth trying that sequence while it's still working. Also make sure you have all your documents ready because once you get an agent on the line, they can usually fix most issues pretty quickly if you have everything they need.

thanks for posting this, I was wondering the same thing but was too embarrassed to ask

Don't feel embarrassed at all! This is exactly the kind of stuff this community is for. I've been on unemployment for a few months now and I'm still learning new things from posts like this. The KeyBank info was really helpful - I had no idea they handled the cards instead of NYS DOL directly. Definitely bookmarking that direct deposit option too in case I run into issues with my card.

Mary, I went through this exact situation last year when my hours got cut at a clothing store! The good news is that NYS makes it pretty straightforward to file for partial unemployment benefits. A few quick tips from my experience: 1) File your claim online at my.ny.gov as soon as you know your hours are being reduced - don't wait for your first short paycheck. 2) When filling out the application, select "reduction of hours/days" as your reason rather than "layoff." 3) Keep detailed records of your actual hours worked each week since you'll report these on your weekly certifications. 4) Remember that business slowdown absolutely counts as a valid reason - you won't need to prove anything beyond what your manager already told you. The partial benefits really helped me bridge the gap until business picked back up. The process feels intimidating at first, but once you get your claim approved, the weekly filing becomes pretty routine. Hang in there - this is a temporary setback and the unemployment system is designed to help people in exactly your situation!

Hey Mary! I'm a case worker who helps people navigate unemployment claims, and I wanted to jump in with some official guidance. You're absolutely eligible for partial unemployment benefits in NY when your hours are reduced through no fault of your own. The process is straightforward: file your initial claim at my.ny.gov, select "reduction in hours" as your reason, and then file weekly certifications reporting your actual earnings. A few key points: 1) File immediately - don't wait for your first reduced paycheck, 2) You'll receive partial benefits calculated as your weekly benefit amount minus 25% of your weekly earnings, 3) Keep documenting your hours and wages each week, and 4) Yes, you still need to be available for full-time work and do job searches. The system is designed exactly for situations like yours, and with 8 months of work history you should have no issues qualifying. Business slowdown is a completely valid reason - no additional documentation needed beyond what your manager told you. You've got this!

Yeah I remember when I first filed it was so confusing! Make sure you answer all the questions honestly, especially about why you lost your job. If you were laid off due to lack of work, that's usually straightforward. But if there were any performance issues or anything like that, be prepared for them to ask follow up questions.

I went through this same process about 6 months ago and it's definitely overwhelming at first! One tip that really helped me - before you start the online application, gather all your documents in one place. You'll want your Social Security card, driver's license, and if you have them, your last few pay stubs and any separation paperwork from your employer. Even if you don't have everything perfect, don't let that stop you from filing. The system is pretty user-friendly once you get started, and you can always update information later if needed. The most important thing is to get that initial claim filed as soon as possible!

Just want to add that you'll also need to register for work search activities after you file. The NYS Department of Labor requires you to look for work and document your job search efforts. They'll explain all this after you complete your initial claim but it's good to know upfront.

Just to add some practical tips from someone who recently went through this process - when you're filling out the application on labor.ny.gov, make sure you're on a stable internet connection because the system can be glitchy. Also, write down your confirmation number after you submit and take screenshots of important pages. You'll need to certify for benefits every week after your initial claim, so bookmark the site. The first payment usually takes 2-3 weeks after filing, so try to have some emergency funds if possible. Good luck with your application!