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After my unemployment check went missing, I spent 2 days calling non-stop trying to reach someone. Busy signal every time. Found claimyr.com and got through in an hour. Talking to an agent got my $ unlocked so fast - turns out my check was sent to my old address even though I updated it months ago.
yeah right, another 'miracle solution'... what's the catch? 🙄
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no catch, they just wait on hold so you don't have to. literally saved me days of my life. check the reviews
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OP have you tried going physically to a NYS career center? sometimes they can help you with unemployment issues too and at least you're dealing with a real person
I didn't know that was an option! Is there a website where I can find the nearest location?
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yep just google "ny career center near me" - make sure to bring ID and any paperwork you have
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I'm trying to update my direct deposit info on the NY unemployment website, and I've run into something new. When I go to "My Account Services" and try to click on "Update My Personal Information," the system says I need to verify my identity with ID.me first. The page specifically states: "Since these changes may affect the deposit of your benefits, the receipt of important information, or the amount of your payment you must verify your identity before proceeding. When you click Update My Personal Information below you will be taken to ID.me to verify your identity." I've claimed benefits already for this week, and I can see other options like: - "Inquire about your payment history" - "View Payment History" - "Update my personal information" (which requires ID.me verification) - "Get your NYS 1099-G" The system says I can use this system to: - Cancel or register for direct deposit - Make changes to my bank information if I have direct deposit - Change my address or tax withholding options It mentions that this online system is available between 7:30 am to 7:30 pm Monday through Thursday, 7:30 am to 5:00 pm Friday, all day Saturday, and Sunday until 7:00 pm. The page also says: "Most verifications can be completed in a matter of minutes. You should be redirected back to this application after verifying. If you are not redirected, return to https://applications.labor.oy.gov/Individual, log in again, and finish filing your claim." It specifically tells me NOT to call the Department of Labor for identity verification, saying: "Please do not call the Department of Labor to verify your identity. Our Telephone Claims Center cannot assist you with this step you must verify through the ID.me process." The page does say "ID.me is a trusted, secure service used by various federal and state government agencies. For more information about ID.me, visit https://on.ny.gov/IDmeSupport." I've never had to do this before when making changes. Does everyone have to do this verification thing now? I'm a little paranoid about giving more personal info after hearing about all those unemployment fraud cases last year. Has anyone done this ID.me verification? Is it safe or is this some kind of glitch in the system?
The whole system is such a mess 🤦♀️ Every time they add "security" it just makes it harder for actual people to get their benefits. But yes you have to do the ID.me thing. No way around it now.
at least it's better than florida's system lol 💀
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True 🤣 my sister lives in FL and their system is pure chaos
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This happened to me!!! There was an issue with my work search activities they needed to verify. Had to upload proof of job applications. Once I did that and spoke to someone it was fixed. But I never would have known without calling because their website showed NOTHING wrong with my claim.
How did you finally get through to someone? I've been trying for days
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I tried for a week straight with no luck, then used claimyr.com which got me a callback within a few hours. Worth it considering how much money was being held up.
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I'm so sick of NY unemployment's terrible tech. How can a state with this much tax revenue have such a pathetic system? We deserve better than this garbage. Other states have actual functioning websites and clear communication!
preach!! 👏 its 2023 and they still can't figure out basic website functionality
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you think NY is bad, try Florida's unemployment system! It was literally designed to fail and reject claims
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I swear they design the system to be confusing on purpose. When I got my backpay it came in 3 separate deposits over 2 weeks. First big chunk, then nothing for 8 days, then two smaller payments back to back. Nobody at NY unemployment could explain why. 🤦♂️
If you got some of the backpay but not all, give it at least 3-5 business days before calling. Their system processes payments in batches and sometimes there's a delay between batches. But definitely call if nothing happens by the end of the week!
after trying to call a million times with no success, I used claimyr.com and got through to an agent in like 2 hours. the lady i talked to fixed my account right away. it was the only way I could talk to a live agent after weeks of trying.
not falling for another unemployment 'hack'... these never work
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Think what you want but I got my issue fixed in one day after trying for weeks. They just wait on hold for you which saved me hours of frustration.
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NY unemployment is the WORST. I've never dealt with a more incompetent organization in my life. I started getting the "file new claim" thing after certifying for 6 weeks straight. Took me forever to get it fixed.
I finally got verified through ID.me last week after dealing with identity theft issues. The customer service rep told me I needed to log back into my unemployment account and give consent for the DOL to access my verification. Problem is, I have no idea where to find this consent option! I havent been able to access my benefits since December 2020 because someone else has been using my information to collect my payments. Im completely lost on what to do next and running out of options. Has anyone dealt with this ID.me verification process? Where exactly do I go to give consent after being verified?
check ur email... sometimes they send a link there instead of putting it in ur account. the whole system is so stupidly designed
Good idea, just checked my spam folder and everything. Nothing from them unfortunately.
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im in the same boat rn. identity stolen, cant access benefits since february. the most infuriating part is that whoever stole my identity is STILL collecting MY money and i cant do anything about it
my brother works for nysdol (not saying this to brag, just giving context). he says they're completely overwhelmed and the computer system is from like 1990. he said most issues require manual intervention from an agent but they're so backlogged its taking weeks to help everyone. his advice is to keep certifying every week even if you think you're not getting paid, and to call as early in the morning as possible.
does he have any tricks for getting through on the phone faster? 😂
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he says they're working on updating everything but its taking forever. and no special tricks except calling right when they open at 8am monday.
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omg I litterally thought I was the only one dealing with this!! my effective days went to 0 two weeks ago and then my payments just stopped completely. No notification or anything. I called 47 times yesterday (yes I counted) and couldn't get through to anyone. This is so frustrating!
Try using claimyr.com - I was in the same boat last week and they got me connected to a live agent who fixed my claim in minutes.
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thank u! will check it out. at this point willing to try anything
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The unemployment website is useless for this. You 100% need to call and talk to a human. If your reason was that you were working a temp job, they should be able to help you claim those weeks since you're eligible again now.
Thanks! Seems like calling is definitely the way to go based on all the comments.
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just went through this exact thing. its a nightmare BUT they will backdate you if you can get a human on the phone. its just the 'getting a human' part thats impossible. i ended up using claimyr.com after trying for 3 weeks to get through. paid them and had an agent on the line within the hour. they fixed it all up on that call. best money i spent all year considering how much backpay i was owed!
another day, another company promising to fix the unfixable unemployment system lol
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lol I felt the same way but I was desperate. I was shocked when it actually worked.
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whatever you do, DON'T file an amended return for this! the IRS specifically said not to do that for the unemployment tax exclusion. it will just mess things up more and push you to the back of line
^ THIS!!! My brother didn't listen and filed amended return anyway and now he's been waiting 9 months with no end in sight 🤦♀️
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tip from a former IRS employee: call the regular number but speak spanish when prompted. the spanish line has way shorter wait times and most agents speak english too. they'll just transfer you if needed
OMG this actually works??? 🤯
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sometimes! it depends on staffing that day but worth trying. I did it for years when I worked there lol
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Tyrone Johnson
Did anyone else notice NY unemployment seems to be slower processing ANYTHING at the end/beginning of the month? I've had so many issues at month transitions. I'm convinced they run some kind of monthly batch process that slows everything down.
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Ingrid Larsson
Omg I thought I was the only one who noticed this! Every. Single. Month.
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Carlos Mendoza
i'm new to all this unemployment stuff, but i learned you can go to an america works center in person and sometimes they can help u fix issues faster than waiting on the phone. might be worth a try if ur really desperate
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