New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.



Fox KTVUABC 7CBSSan Francisco Chronicle

Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

Read all of our Trustpilot reviews


Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

I'm about 5 days into waiting for my claim decision and feeling that same anxiety everyone's describing here. What's really struck me reading through all these responses is how consistent the timeline seems to be - almost everyone is reporting 2-4 weeks for approval, even for straightforward layoffs. That's actually pretty reassuring even though it feels like forever when you're living it! I've started treating this waiting period like a part-time job - checking my account once in the morning, doing my weekly certification on the same day each week, and keeping a simple log of everything I've submitted. It gives me a sense of control over a process that otherwise feels completely out of my hands. The phone system sounds like a nightmare based on everyone's experiences, but I'm going to try the 8 AM calling strategy if I get desperate for an update. Thanks to everyone for sharing their timelines and tips - it really helps to know we're all going through this together and that most claims do eventually get processed successfully!

0 coins

I love the "treating it like a part-time job" approach - that's such a healthy way to frame this stressful situation! You're right that the consistency in everyone's timelines is actually pretty comforting. I'm on day 3 of my claim and was already starting to worry, but seeing that even 10+ days is still considered normal range makes me feel better about being patient. The idea of doing everything on the same day each week is smart too - it probably helps create some structure during what feels like such an uncertain time. I'm definitely going to adopt some of these organizational strategies while I wait. Thanks for such a thoughtful and positive perspective on this process!

0 coins

I'm dealing with the exact same situation right now! Filed my claim 6 days ago after being laid off and still stuck on pending status. The uncertainty is definitely the hardest part - you keep wondering if you missed something or if there's an issue you should know about. I've been doing my weekly certifications even though it feels strange certifying when you don't know if you're approved yet, but everyone here seems to agree that's the right move. The phone system has been completely useless for me too - I've tried calling 3 times and can never get through. Reading through everyone's experiences here has been incredibly helpful though. It's reassuring to know that 2-3 weeks seems to be the normal timeline even for straightforward layoffs, and that most people do eventually get approved. I'm going to try the early morning calling tip and maybe set up that tracking spreadsheet someone mentioned. Thanks for asking this question - I think a lot of us are wondering the same thing and it's really comforting to know we're not alone in this stressful waiting game!

0 coins

I'm in almost the exact same boat as you! Filed my claim 8 days ago and also stuck on pending with no updates. The weekly certifications do feel weird when you don't even know if you're approved yet, but I'm definitely keeping up with them after reading all the advice here about not losing backpay. I tried calling yesterday and couldn't even get into the queue - it's like the phone system is designed to discourage us from calling! But honestly, reading everyone's experiences in this thread has been way more helpful than any phone call could have been. It's amazing how much better it feels knowing that basically everyone is dealing with the same 2-3 week timeline and that pending doesn't mean there's a problem. I'm going to try that tracking spreadsheet idea too - seems like a good way to stay organized and feel like I have some control over the process. Hang in there - sounds like we're both still well within the normal range even though the waiting is torture!

0 coins

I've been claiming for about 6 months now and can confirm that Tuesday is the most reliable day. I certify every Sunday night around 8pm and almost always see the deposit Tuesday by noon. The few times it was delayed to Wednesday were during weeks with federal holidays. One tip - make sure your direct deposit info is correct in your NY.gov account because any banking issues can cause delays. Also keep all your job search documentation handy just in case they audit your claim, which can happen randomly and will hold up payments until resolved.

0 coins

This is really good advice about the direct deposit info! I actually had an issue with my bank account details being outdated when I first filed and it caused a week delay before I figured out what was wrong. Also wanted to add that you can check your payment history on the NY.gov portal to see if there are any pending issues with your claim. If there's a hold or flag on your account, it will usually show up there before you even realize payments have stopped coming.

0 coins

Been claiming for about 3 months now and my payments have been pretty consistent on Tuesdays when I certify on Monday mornings. One thing I learned the hard way - if you have any changes to report (like picking up a part-time job or temporary work), make sure to report it accurately during certification. I once didn't report some odd jobs I did and it flagged my account for review, which delayed payments for almost 2 weeks. The NYS Department of Labor is pretty strict about accuracy. Also, if you're getting paid by check instead of direct deposit, add an extra 3-5 business days for mail delivery.

0 coins

That's a really important point about reporting any work accurately! I'm new to this and wasn't sure how strict they are about small odd jobs or temporary work. Do you know if there's a minimum amount you have to report, or is it literally any income at all? I want to make sure I don't accidentally trigger a review like you did. Also good to know about the check delivery time - I'm using direct deposit but that's helpful for anyone who might be waiting on paper checks.

0 coins

So glad to hear you got through and figured out what was holding things up! This is such a common issue - the NY unemployment system really needs to do better at communicating these additional requirements upfront. I went through something similar last fall where they needed extra documentation but never told me through the online portal. Only found out when I finally reached an agent after weeks of trying. It's ridiculous that people have to guess what might be missing from their claim. Hopefully once you get your documentation processed, the back payments will come through quickly. Thanks for sharing the Claimyr tip too - might be useful for others stuck in the same boat!

0 coins

This is so helpful to read! I'm actually going through the exact same situation right now - completed my ID.me verification about a week ago and have been stuck in "pending" status with no communication about what else might be needed. It's really reassuring to see that @Mateo Perez was able to get it resolved and will be getting all those back payments. I think I m'going to try the Claimyr service tomorrow since calling directly hasn t'worked for me either. The lack of transparency in this system is honestly maddening - how are people supposed to know what additional steps they need to take if the system doesn t'tell them? Thanks for sharing your experience and giving the rest of us hope that there s'light at the end of the tunnel!

0 coins

This is exactly what I needed to see! I'm in week 3 of waiting after my ID.me verification and was starting to panic that something was wrong. Your update gives me so much hope - it sounds like there are often these hidden documentation requirements that never show up in the online account. I've been hesitant to try calling services like Claimyr since I wasn't sure if they were legitimate, but hearing multiple people confirm it worked is really encouraging. I think I'm going to give it a shot tomorrow rather than continuing to bang my head against the wall trying to get through on my own. The fact that you'll get all your back payments once everything processes is such a relief to hear. Thanks for taking the time to update everyone - this kind of real experience sharing is so valuable when the official system gives us basically no information!

0 coins

I'm so glad to see this thread and everyone sharing their experiences! I just went through something very similar last month - completed ID.me verification and then waited in "pending" limbo for what felt like forever. Like @Mateo Perez discovered, there was additional documentation needed that was never communicated through the online portal. It s'honestly shocking how poor the communication is in this system. In my case, they needed verification of my last employer s'contact information because there was some discrepancy in their records. Only found this out after finally getting through to an agent. The whole process is so stressful when you re'already dealing with financial pressure. Really hoping your situation gets resolved quickly @Anderson Prospero - don t give'up on trying to reach them! The persistence pays off even though it s incredibly'frustrating.

0 coins

For restaurant workers specifically, there aren't special unemployment programs but you might want to look into workforce development programs through the city. Some offer training for other industries while you're collecting benefits. Just make sure any training programs you enter are approved so they don't interfere with your weekly claim certifications.

0 coins

@Aisha Mahmood This is really helpful info! Do you know where to find these workforce development programs? I m'also coming from the restaurant industry and could use some guidance on transitioning to something more stable while I m'on benefits.

0 coins

@Alexis Renard You can check out NYC s'workforce1 career centers - they have locations in all five boroughs and offer free training programs. Also look into CUNY s'continuing education programs, some are specifically designed for career changers. The Restaurant Opportunities Centers United ROC (United also) has programs for restaurant workers transitioning to other fields. Just make sure whatever program you choose is approved by the Department of Labor so it doesn t'mess with your unemployment eligibility.

0 coins

Just want to add that you should also check if you qualify for any city-specific assistance programs while you're on unemployment. NYC has programs like SNAP (food assistance) and emergency rental assistance that can help stretch your benefits further. The Human Resources Administration (HRA) website has info on what you might be eligible for. Also, keep all your documentation organized - unemployment requires a lot of paperwork and you don't want to miss payments because of missing forms. Good luck with your job search!

0 coins

@Rudy Cenizo This is such solid advice! I wish someone had told me about organizing documentation from the start. I almost missed a payment because I couldn t'find my job search log. Also wanted to mention - if you re'having trouble with the online system or need to speak to someone urgently, don t'be afraid to visit a career center in person. Sometimes face-to-face help cuts through the bureaucracy faster than phone calls. The one in Manhattan on 125th Street has been really helpful when I ve'had issues with my weekly certifications.

0 coins

I'm in a similar situation - just got furloughed from my retail job yesterday and feeling overwhelmed about the whole process. Reading through everyone's responses here is really helpful! One question I have is about the waiting period that Grace mentioned - does that mean there's automatically a delay before you start receiving benefits, or is that just processing time? Also, for anyone who's been through this, do you have to actively search for other work while on furlough, or does the expectation of returning to your original job count as your work search requirement? I want to make sure I'm following all the rules correctly so I don't mess up my claim.

0 coins

Hey Ethan! The waiting period Grace mentioned is just processing time - there's no automatic delay like some other states have. As for work search, you still need to be "able and available" for work, but since you're expecting to return to your furloughed job, you can often satisfy the work search requirement by being available for recall. Just make sure to document that you're ready to return when called back. Some people register with job search websites or check a few listings each week just to be safe, but the key is being genuinely available if other opportunities come up or if your employer calls you back early.

0 coins

I went through furlough unemployment with NYS Department of Labor about 6 months ago when my manufacturing company temporarily shut down our production line. Here are some key things I wish I'd known: 1) File your claim the Sunday of the week your furlough starts - the system processes new claims on Sundays and you want to get in the queue early. 2) When they ask about your "last day worked," use the actual last day you worked, not the day your furlough officially begins. 3) Keep checking your online account regularly because sometimes they'll request additional documentation and you only have a limited time to respond. 4) If your employer offers any kind of benefits continuation during furlough (like health insurance), make sure to mention that in your application - it won't affect your UI eligibility but they like to have complete info. The whole process took about 2 weeks for me to see my first deposit, and I was able to collect benefits for the full 7 weeks I was furloughed before getting called back. Don't stress too much - furlough situations are pretty straightforward for them to process!

0 coins

This is really detailed advice, thanks Sophia! I'm curious about the timing - you mentioned filing on Sunday of the week your furlough starts. My furlough officially begins this Monday, so should I file this Sunday (tomorrow) or wait until the following Sunday? I want to make sure I get the timing right since you said it's important to get in the queue early.

0 coins

Prev1...110111112113114...1378Next