New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Jessica Nolan

maybe its time we all show up at the unemployment office together lol. power in numbers! whos with me? 😤

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Angelina Farar

I'd be down except most offices are "appointment only" now and guess what - you can't get an appointment for tax issues! The system is rigged

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Sebastián Stevens

this reminds me of when people were camping outside the unemployment offices during covid. nothing changes 😩

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23d

Bethany Groves

Contacted my state senator's office about this last week. Their constituent services person said they're getting FLOODED with these exact complaints. Apparently there's some kind of system-wide issue with the tax refund processing software. They took my info and said they'd escalate it, but warned me there are thousands of people in the same situation. Not very encouraging but at least confirms it's a known issue.

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Kiara Fisherman

DOCUMENT EVERYTHING!!! Screenshots of your weekly certifications, confirmation numbers, emails - everything! Had to fight for 2 months to get my payments and the only reason I won was because I had proof I'd been certifying all along when they claimed I hadn't.

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Ezra Bates

Good advice, I've been taking screenshots every week thankfully

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23d

Liam Cortez

I'm laughing at all you people saying "just call them" like that's so easy 🤣 I called 87 TIMES last Thursday and never got through. The system is broken beyond belief.

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Mason Stone

sauce? how do you know this isn't just another scam company?

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23d

Savannah Vin

used it myself last month when I was in the same boat. Got through to a specialist who fixed my account. Backpay showed up 3 days later. Just sharing what worked for me 🤷‍♂️

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23d

Tax transcript shows multiple refunds in Jan/Feb but unsure if NY unemployment tax refund is included - can anyone help decode the July $0.00 assessment?

I've been waiting for the unemployment tax refund and finally requested my tax transcript by mail since I was locked out of my online account. Just got it today and I'm totally confused by what I'm seeing. There's a bunch of dates and codes that I don't understand: 846 Refund issued 01-04-2021 $2,300.00 290 Additional tax assessed 20205302 01-18-2021 $0.00 766 Credit to your account 04-15-2021 -$1,091.00 766 Credit to your account 04-15-2021 -$1,200.00 768 Earned income credit 04-15-2021 -$4,650.00 846 Refund issued 02-22-2021 $8,458.00 290 Additional tax assessed 20212705 07-26-2021 $0.00 This shows refunds from February and January, some credits in April, and then something about "additional tax assessed" from July with $0.00 listed. Does this mean my unemployment tax refund hasn't been processed yet? Or maybe it was processed before this transcript was printed? I have 3 kids as dependents which should affect the amount - I see there's an Earned Income Credit line showing -$4,650.00 from April 15th, is that related to my dependents? I also see two different "Credit to your account" entries on the same day (April 15th) for -$1,091.00 and -$1,200.00. Could one of these be the unemployment tax refund? I'm especially confused about the "Additional tax assessed" entries from January 18th and July 26th that both show $0.00. What does that mean? And what are those number sequences next to some of the entries (like 17254-588-05043-1)? I've tried calling the tax office like 20 times but can't get through to an actual person who can explain this to me. Has anyone else figured out how to read these transcripts or know when the unemployment tax refunds are actually happening? I feel like the information is right in front of me but I just don't know how to interpret it.

Taylor Chen

I see ppl talking about those claimyr people. I was skeptical but I used them last week and they actually got me through to unemployment after I tried for DAYS on my own. The hold music was giving me nightmares 🤣 Just sharing cuz I was in your shoes not long ago.

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Keith Davidson

look at the dates carefully. you got a refund in february of $7,458. that's probably your regular tax refund. the july entry means they're still processing your unemployment tax adjustment. two different things.

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Andrew Pinnock

That makes sense! I was getting confused between the regular refund and the unemployment tax adjustment. Thanks for clearing that up.

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23d

Caleb Stark

i got my unemployment tax refund direct deposited on August 18. Was about $1,200. Never got any notice, it just appeared in my bank account with a weird description from the IRS. So keep an eye on your account!

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Mia Roberts

That gives me hope! Was yours federal or state refund?

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Caleb Stark

Federal only. NY state isnt giving any refunds for unemployment taxes as far as I know.

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23d

Jade O'Malley

dont even get me started on the ny unemployment website. trying to find ANY useful info there is like trying to find a needle in a haystack while blindfolded 🙄

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Ella Lewis

It's like they deliberately made it confusing so people would give up on getting benefits

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23d

Jade O'Malley

my favorite is when they tell you to call for more info but then the automated system just directs you back to the website. classic circle of hell 🤡

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23d

"NY Unemployment Portal Shows 'Benefits Exhausted' Message Despite Federal Extension Through September 4th - Will I Still Get Paid for Week Ending 8/1/2021?"

This week when I certified for my unemployment I noticed something different on my confirmation page. After submitting my weekly claim it showed a message saying I've exhausted all unemployment benefits on my claim. This is weird because I thought benefits were supposed to continue until September 4th. Has anyone else had this message show up recently? I was certifying for the week of 7/25/2021-7/31/2021, and after I submitted everything, instead of the normal confirmation, I got a Confirmation Page with this message: "Your claim for the week of 7/25/2021-7/31/2021 has been entered for processing. Important Information You have exhausted all unemployment benefits on your claim. We encourage you to use the job search resources available on our Career Services resource page. To find out if you are eligible for assistance provided by other New York State programs and services, go to www.mybenefits.ny.gov." There was also something about Direct Deposit Option saying "You may choose to have your weekly benefits directly deposited into your checking account. You must have a..." This was on the Department of Labor Unemployment Insurance Benefits Online portal. Will I still get paid for this week that I just certified for? I'm really confused because I don't think I've used up all my benefits yet and I was counting on this money through early September. I thought the federal extension was supposed to last until September 4th. Has anyone else in New York seen this message recently? I don't usually pay much attention to this confirmation page other than to check that my claim went through successfully, but this message about exhausting benefits really caught me off guard.

Dominic Green

Does anyone else feel like the Sept 4 cutoff is coming way too soon? With Delta variant spreading I don't understand why they're ending all the programs. I'm seeing that message too btw, but still got paid.

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Kayla Jacobson

Write to your representatives and senators! If enough people complain they might extend it again. Worth a shot at least.

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23d

William Rivera

i heard they're definitely not extending it this time. talking to an unemployment rep last week, she said they're already preparing for the shutdown of all federal programs.

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Grace Lee

Try logging out completely and logging back in. Sometimes the NY unemployment website shows cached messages that aren't current. That fixed it for me when I had weird messages showing up.

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Emma Garcia

I'll try that, thanks! Their website is so glitchy sometimes.

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23d

Isabella Brown

I got hit with an overpayment notice cause I didn't tell them I went back to work. Took 3 months to get it sorted out. Don't make the same mistake!

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Maya Patel

The most comprehensive resource I've found on NY unemployment issues is actually their handbook. Check page 31 for the section on returning to work. Says you must report when you start working: https://dol.ny.gov/unemployment-insurance-claimant-handbook

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Maya Patel

People who don't want to get hit with fraud charges or overpayment notices... just saying 🤷‍♂️

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23d

Aiden Rodríguez

touché 💯

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23d

Isabella Ferreira

If youve gone back to work fulltime y are u even worried about this? Just curious

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QuantumQuasar

Because my new job is somewhat unstable and I'm worried about hours getting cut. I was hoping to have unemployment as a backup through September if needed.

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23d

Ravi Sharma

Check your payment history. Each payment deducts from ur total benefit amount. When I added mine up + the administrative fees they take out, it matched exactly when my claim exhausted. It's just basic math but NY unemployment never explains it clearly to anyone 🙄

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Yuki Ito

My personal experience from changing my DD info was TERRIBLE. took 6 weeks to fix and I ended up having to get my state rep involved. I had to borrow $ from family just to pay rent. The system is broken beyond belief.

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Carmen Lopez

same thing happened to my neighbor and she literally had to go to the local office multiple times to fix it. nightmare

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23d

Andre Dupont

Just transfer the money out of that account as soon as it hits? Why risk payment delays when you can just move the money yourself after it deposits?

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Isabella Santos

That's what I'll probably do this time. Just annoying because they'll still hit me with fees before I can transfer it out.

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23d

Natasha Kuznetsova

my neighbor works in HR at a hospital and they specifically told their per diem staff to answer NO to refusing work unless they were personally contacted about a specific shift. the system wasn't made for how healthcare scheduling actually works these days.

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AstroAdventurer

The NY unemployment online system is GARBAGE 🗑️ Most of their questions are so poorly worded it's like they're TRYING to trick you into answering wrong and losing benefits

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Emma Wilson

and then when u call for clarification u cant get thru for weeks and when u finally do they give vague answers that don't help at all 😡

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23d

Malik Davis

At this point I think they do it on purpose to deny as many claims as possible 🤷‍♀️

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23d

Mateo Sanchez

idk about refunds but im STILL waiting on my back pay from 2 months ago 😡

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Aisha Mahmood

same boat. system is completely broken.

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23d

Ethan Moore

you need to talk to an agent directly. only way to fix backpay issues. I used claimyr.com and got mine sorted in one call

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23d

Yuki Kobayashi

Sounds like that old game of telephone we used to play as kids... someone misheard something about regular tax refunds, told someone else it was "unemployment refunds" and suddenly everyone thinks free money is coming 🤦‍♀️

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