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I went through something similar when I first applied. One thing that really helped me was creating a spreadsheet with all my pay periods, hours worked, and what was actually reported vs what I earned. It made it much easier to spot discrepancies when I compared it to what NYS Department of Labor had on file. Also, don't forget that your base period might not include your most recent earnings - there's often a lag, so your highest earning quarters might not even be in the calculation period. You can check this by looking at exactly which quarters they used for your base period in your determination letter.
That's really smart to create a spreadsheet! I wish I had thought of that before filing. I'm realizing now that I probably should have been more organized about tracking my actual earnings vs what was reported. It's frustrating that the base period doesn't include recent work - I actually got a small raise about 6 months ago but it sounds like that won't even count toward my benefits. Do you know if there's any way to use more recent quarters instead of the standard base period, or are we just stuck with whatever quarters they automatically select?
@Mei Liu There is actually an alternative base period you can request! It s'called the alternate "base period and" uses the four most recently completed quarters instead of the standard base period. You have to specifically request this when you file your claim or during the appeals process. However, they ll'only use it if it results in you being eligible for benefits when you wouldn t'be under the standard base period, or if it gives you a higher weekly benefit amount. So if your recent raise was significant and you have good wage records for those newer quarters, it might be worth requesting. You d'need to contact NYS Department of Labor to see if you can still switch to the alternate base period for your current claim.
I'm dealing with a similar issue and it's so frustrating! I worked as a server for almost 3 years and my weekly benefit is only $195. What really gets me is that I was actually pretty good about claiming most of my tips compared to other servers I knew, but it still wasn't enough to make a real difference in my benefit calculation. The whole system seems set up to penalize service industry workers who rely on tips. Has anyone had any luck getting their employer to provide additional documentation about actual earnings? My old manager said they might be able to help but I'm not sure what kind of paperwork would even be useful since most of our tip income was never formally tracked anyway.
@Zara Malik I feel your frustration! Unfortunately, informal tip tracking won t'help much with NYS Department of Labor since they can only use officially reported wages. However, your manager might be able to provide documentation if there were any wages that should have been reported but weren t'- like if you worked extra shifts that didn t'get properly recorded, or if there were payroll errors. Things like W-2 corrections or amended wage reports could potentially help. Also, even though you claimed more tips than others, it might still be worth checking if all your base wages the (non-tip hourly pay were) reported correctly across all your quarters. Sometimes there are small errors that add up. Have you tried looking at your actual W-2s from those years to compare against what NYS Department of Labor has on file?
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I'm dealing with this same exact issue! Started yesterday afternoon and I've been pulling my hair out trying to get in. Reading through all these comments is such a relief - I was convinced something was wrong with my specific account. Just tried the mobile browser approach that everyone's recommending and I'm still getting the session expired error, but I'm going to keep trying different combinations. The NY.gov ID app trick sounds really smart - going to try logging into that first then switching to browser like @StarStrider suggested. Really grateful that so many people have shared what worked for them. It's frustrating that this is such a recurring issue, but at least we know NYSDOL is aware and will allow backdated certifications. Going to keep trying the mobile/tablet route since that seems to be the most successful workaround. Thanks everyone for sharing your experiences! This thread has been more helpful than hours of trying to call their support line. 🙏
@Miguel Ortiz I m'in the exact same boat! Just started having this issue this morning and was getting so frustrated thinking it was just me. This thread has been incredibly helpful - way better than trying to navigate their phone system during an outage like this. I just tried the mobile browser approach and the NY.gov ID app trick but still no luck yet. Going to keep cycling through different devices and browsers though since it seems like persistence is key. The fact that @StarStrider and others got through using tablets/mobile gives me hope that it s'just a matter of finding the right combination. Really appreciate everyone documenting what worked for them! It s'such a relief knowing NYSDOL will backdate certifications for this system-wide issue. Definitely going to try hitting it during off-peak hours like @StarSailor mentioned too - maybe early morning will be the magic window. Thanks for keeping us all updated on your progress!
I'm going through this exact same nightmare right now! Been locked out since yesterday trying to certify and getting that same misleading "session expired" message. This thread has been SO helpful - I was starting to panic thinking my account was specifically broken. Just tried the mobile browser trick that so many of you mentioned and I'm still getting the error, but I'm not giving up! Going to try the NY.gov ID app approach next, then maybe hit it during off-peak hours like early morning. It's such a relief to know this is a system-wide issue and that NYSDOL will allow backdated certifications. I was seriously stressing about losing my benefits over what's clearly a technical problem on their end. Thanks everyone for sharing your workarounds and experiences - this community support is honestly better than their official help resources right now! Will keep trying and update if I find anything that works. 🤞
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I'm going through the exact same situation right now! Filed my appeal 10 days ago after being wrongfully denied for "job abandonment" when I was actually furloughed due to COVID impacts on my company. Reading everyone's experiences here is super helpful. One thing I wanted to add - make sure you keep detailed records of every interaction with DOL during this process. I started a simple spreadsheet tracking dates I called, reference numbers, what was discussed, etc. It's already come in handy twice when different representatives gave me conflicting information. Also, don't be discouraged if the online portal doesn't update right away - mine still shows "pending" even though I received my hearing notice yesterday. The system seems to lag behind the actual process. Hang in there Miguel, sounds like you have solid documentation which puts you ahead of a lot of people in appeals.
Great advice about keeping detailed records! I hadn't thought about tracking all my interactions with DOL but that makes total sense given how often people get different answers from different reps. The spreadsheet idea is really smart. Sorry to hear you're dealing with a wrongful "job abandonment" claim - that sounds just as frustrating as my misconduct denial. It's good to know the online portal lagging is normal because I was starting to worry something went wrong with my appeal submission. Thanks for the encouragement about my documentation, and good luck with your hearing! Hopefully we both get this resolved soon.
Just wanted to jump in as someone who successfully appealed a misconduct denial earlier this year. The key thing that helped me win was being super organized with my timeline and documentation. I created a simple document that laid out exactly what happened day by day leading up to my termination, with dates and references to any supporting documents. During the hearing, the ALJ really appreciated having a clear chronology to follow. Also, don't stress too much about the employer "twisting the story" - the burden of proof is on them to show misconduct occurred, and if your termination letter clearly states layoff, that's pretty hard to argue against. One more tip: if you have any coworkers who witnessed the layoffs or can vouch for your work performance, get their contact info ready in case you need them as witnesses. Most hearings don't require witnesses, but it's good to have them available if the employer makes unexpected claims. You've got this!
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Hey Marcelle! I went through this exact process about 6 months ago when I got out of the Marines. Just to add to what everyone else said - make sure you file your claim as soon as possible after your separation date. I waited a few weeks thinking I needed to find a job first, but that just delayed my benefits starting. Also, if you have any questions about the UCX program specifically, the Department of Veterans Affairs has counselors who can walk you through it. They were super helpful when I was confused about which forms to submit. Good luck with your job search!
@Omar Zaki Thanks for sharing your experience! That s'really good advice about filing right away. I m'curious - when you filed, did you have any issues with the transition from active duty pay to unemployment benefits? Like was there any gap in income or did it flow pretty smoothly once approved? Also wondering if the VA counselors helped you navigate any other veteran-specific benefits while you were job hunting.
@Omar Zaki That s'such valuable advice about filing immediately! I made the same mistake of waiting when I transitioned out of the Navy last year. Did you run into any complications with the DD-214 verification process? Mine took almost 3 weeks to get verified through the system, which delayed everything. Also, for anyone reading this - if you re'still active duty and getting close to separation, start gathering all your LES statements now. Having everything organized made the application so much smoother once I finally got around to filing.
Just want to echo what others have said about filing ASAP - I made the mistake of waiting almost a month after my ETS thinking I should try to find work first. Big error! Also, when you're calculating your weekly benefit amount, don't forget that military pay is often bi-weekly, so make sure you're converting correctly. If you're having trouble with the online application, try going to a local One-Stop Career Center - they have staff trained specifically on veteran unemployment claims who can help you through the process in person. The one near me in Albany was super helpful and made sure I didn't miss any important details that could have delayed my claim.
@Sunny Wang For the application, they typically want your total military compensation broken down to a weekly amount. So take your monthly gross pay including (BAH, BAS, and any other allowances and) divide by 4.33 to get the weekly amount. Don t'worry about the bi-weekly pay schedule - they just need the weekly equivalent. The One-Stop Centers are definitely worth visiting! The staff there helped me make sure I included all the right documentation and walked me through exactly how to report my military earnings. Much easier than trying to figure it out online by yourself.
@Ethan Wilson This is really helpful advice! I m'actually about to separate from the Air Force next month and had no idea about the One-Stop Career Centers having veteran-specific staff. That sounds way better than trying to navigate the online system alone. Do you happen to know if they can help with the initial application filing, or is it more for guidance and document review? I want to make sure I get everything right from the start since I keep hearing horror stories about claims getting delayed for weeks due to simple mistakes.
Sophia Russo
Pro tip for everyone struggling with the NY unemployment website - if you're using an older browser or have strict privacy settings, some of the navigation elements might not load properly. I had this issue where the Payment History section wasn't showing up at all until I switched to Chrome and disabled my ad blocker temporarily. Also, make sure you're fully logged out and back in if you've been on the site for a while - sometimes the session gets wonky and certain pages won't display correctly. The website definitely has its quirks but these tricks usually help when things aren't working as expected!
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Oliver Wagner
•This is super helpful! I've been having issues with certain sections not loading properly and never thought it could be a browser compatibility thing. I'm usually pretty stubborn about using Firefox but might need to switch to Chrome for this. The session timeout issue makes total sense too - I've definitely been logged in for hours trying to figure this out. Thanks for the technical troubleshooting tips!
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Jabari-Jo
Just wanted to add that if you're still having trouble finding these documents, you can also request them by mail if needed. I had to do this once when the website was down for maintenance during tax season. You can call the NYSDOL customer service line and request they mail you a paper copy of your 1099-G and payment history - it takes about 7-10 business days to arrive, but it's a good backup option if you're running into technical issues with the website or need official hard copies for your records.
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Savanna Franklin
•That's really good to know about the mail option! I didn't realize you could request paper copies if the website isn't cooperating. 7-10 business days isn't too bad if you're planning ahead for tax season. Do you know if there's a fee for getting the documents mailed, or is it free? This could be a lifesaver for people who are having persistent technical issues or don't have reliable internet access.
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