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anybody else notice how the ny unemployment website is down like every other weekend for "maintenance"? ๐ like when else are ppl gonna have time to deal with this stuff??
omg THIS! And it's always when you actually need to use it. So annoying!
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their whole system is from like 1997 or something. they desperately need to upgrade.
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Just wanted to share my experience - I was on unemployment from Nov 2022 until March 2023. I had taxes taken out of every payment. When I did my taxes (early filer here), I definitely had to report the unemployment income and pay taxes on it. Your brother might be thinking of the special exemption they had during covid, but that's been gone for a while now.
not to freak u out but my friends claim was stuck for 13 weeks and turns out someone else had filed using his info in another state. make sure u ask specifically about fraud when u call!!!
Oh no that's scary! I'll definitely ask about that next time I call. Did your friend get it resolved?
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yeah but it took forever and he had to file police reports and everything. total nightmare.
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everyone saying 'keep calling' but that literally doesnt work anymore. the phone lines are designed to keep us out. after 2 months of trying, i used claimyr.com and got through in ONE DAY. it was the only way I could talk to a live agent who fixed my claim on the spot.
i swear ny unemployment exists just to torture us ๐คก they pull this kinda crap all the time. take ur money first, explain never
seriously!!! and then they act like YOU did something wrong when you finally reach them after 75 attempts ๐
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NY unemployment is the literal worst. NJ and CT systems are SO much better.
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Sounds like you're dealing with the Treasury Offset Program. They can take up to 25% of your benefits to pay federal debts. The most common reasons are tax debts, defaulted student loans, or child support. Call the Treasury Offset Program directly at 1-800-304-3107 to find out what debt they're collecting. It's usually faster than trying to reach unemployment.
THANK YOU for this number! I'll try calling them tomorrow. Had no idea there was a separate line for this.
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No problem! Just make sure you have your SSN ready when you call. They'll tell you which agency is collecting the debt and how much is owed. Good luck!
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Has anyone else noticed the system running slower lately? Been taking longer for payments to process the last few weeks. Mine used to hit wednesday mornings now not til afternoon.
YES! Ever since they did that "system maintenance" last month everything's been running behind.
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i thought it was just me! been waiting longer for everything and the website keeps timing out
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It might come Thursday. Monday night certifications often hit my account Thursday morning instead of Wednesday. Their system is finicky like that. Set ur expectations for Thursday just to be safe.
I've been collecting unemployment since April and everything was fine, but today at 8:52 AM I received this strange email from ID.me saying I need to complete ID.me identity verification with a 'Trusted Referee' through video chat. The email has the subject line "Complete Your ID.me Identity Verification with a Trusted Referee" and it's really concerning me. The email says "We noticed you didn't complete your identity verification with ID.me. ID.me offers the ability to have a video chat with a Trusted Referee to help verify your identity. Once you are assigned a Trusted Referee, the video chat will take less than 10 minutes." What's weird is that the email mentions the Internal Revenue Service but I never started anything with them. It specifically says "If you would prefer to continue with the previous method you initiated at The Internal Revenue Service, please return to the The Internal Revenue Service site to continue your identity verification with ID.me." But I've never done anything with the IRS related to my unemployment! The email has a button labeled "Verify through a Trusted Referee" and includes this link: https://referee.id.me/en/supervised/attempts/b72ca408363446f0a2cffb253e7e1798/edit I'm really confused because my benefits have been coming in normally for like 9 months now without any issues. Why would I suddenly need to verify my identity through a video chat with someone? I'm worried this might be some kind of identity theft attempt but also don't want to lose my benefits if it's legit. The email is signed by "The ID.me Member Support Team" which seems official, but I still don't understand why they're referencing the IRS when I'm just collecting unemployment. Has anyone else gotten something like this? What should I do? Should I click that link and go through with the video verification or ignore it?
Whyyyy is the unemployment system such a dumpster fire?? I swear its designed to be confusing on purpose so people give up on getting their benefits. ๐ค
if this is from a T-Mobile connection as it shows at the top, be aware there's been phishing scams specifically targeting T-Mobile users lately too.
omg i didn't even notice that!! good catch. scammers getting way too sophisticated these days ๐
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I'm losing my mind over this ID.me verification process for ny unemployment. Been trying for the past 2 weeks to complete my verification but it's driving me insane. Every time I log in, the system keeps asking me for some kind of security key card that I never set up in the first place! I tried calling the support line multiple times but I can never get through to a real person. Just automated messages telling me to check their website. Went to their website and the help articles are useless - they assume you already have everything set up. When I log into my account.id.me, I see several options for verification methods: - Code Generator: "Add" - Says it will "Generate verification codes via code generator apps like ID.me Authenticator to sign in." - Authenticator: "Added Jul 27, 2021" with a "Rename" option (but I don't remember setting this up back in 2021 and have no idea how to access it now) - FIDO Security Key: "Set Up" - Describes it as "A Security Key is a small physical device used for signing in." - NFC-Enabled Mobile Security Key: "Set Up" - Says "Enroll a YubiKey security key for secure mobile authentication. ID.me Authenticator app download required." At the bottom there's just some generic text saying "ID.me simplifies how individuals prove and share their identity online." Yeah right! Nothing simple about this at all. I'm completely stuck because the only option that shows as "Added" is this "Authenticator" from July 27, 2021, but I have absolutely no clue what this is or how to use it. Do I need to download some special ID.me app? Is this something I had on an old phone? Anyone else dealt with this nightmare? My benefits are on hold until I can verify my identity and my rent is due next week. I'm seriously stressing out here.
someone probably already said this but have you tried resetting your 2FA completely? go to account settings and look for security options, there should be a way to remove all verification methods and start over
pro tip: the id.me help chat is actually better than calling. go to id.me website (not through unemployment) and look for the chat option. still took me 30 mins in queue but they fixed my security key issue without video verification
Thanks for the tip! I'll try this tomorrow morning. Did you need to have any specific information handy when you chatted with them?
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just your id.me login email and they'll ask for some verification info during the chat. have your ID ready just in case
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I completed the ID.me verification thing for ny unemployment about 7 buisness days ago. I gave consent for them to access my information but I haven't gotten any benefits for like 3 weeks now. When I try to log into my account, the system stops me right after I enter my social security number and keeps telling me I need to do ID.me verification even though I already finished it. I cant even check the status of my claim. I've tried calling but never get through to anyone. Is there any phone number where I can actually talk to a real person? This is getting ridiculous and I need this money for rent.
Had the EXACT same problem back in February. Turns out my ID.me verification actually failed but the system never told me. When I finally got through to a person, they were able to see exactly what was wrong and help me fix it. Don't waste weeks waiting - find a way to talk to a human!
OMG I'm so tired of hearing about ID.me problems!!! Its literally on every unemployment forum. They need to fix this garbage system or go back to the old way. Too many people are suffering because of their crappy technology ๐ก
conspiracy theory much? ๐ its just typical government inefficiency
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nah man look at the stats! since they implemented id.me the number of people successfully getting benefits dropped like 22%. that aint a coincidence
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another day another person getting screwed by ny unemployment ๐คก the whole system needs to be rebuilt from scratch
And they spent millions on "upgrades" last year. Where did that money go???
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straight into some contractor's pocket probably. classic new york
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Try sending a message through the online message system on your account. Sometimes they respond faster that way than through phone. also tag them on twitter @NYSLabor - they actually monitor that and sometimes will help people who post publicly about issues.
omg yes the twitter thing actually works! I was shocked when they DM'd me after I complained. Got my issue fixed in 2 days.
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Bad news: your tax preparer was wrong. That unemployment tax exclusion was only for 2020 unemployment benefits, not 2021. The American Rescue Plan that Biden signed in March 2021 only applied to the prior year's unemployment. All unemployment from 2021 is fully taxable. Your tax person should have known this!
Stop waiting and call them! After two months of waiting for answers about my refund, I finally used claimyr.com to get through to a real IRS agent - found out my return was missing a form and that's why it was delayed. Talking to a real person is the only way to get actual answers about your specific situation.
Dylan Mitchell
My brother works for NY unemployment (don't kill me lol). He says they're being more strict about backdating claims lately, but if you have ANY reasonable explanation, they should approve it. Document everything, be persistent, and don't take no for an answer.
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Sofia Martinez
Can your brother help me with my claim? Been waiting 4 months ๐ญ๐ญ๐ญ
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Dylan Mitchell
Lol I wish! He'd get fired if he did claims outside the system. But he said call early morning (7:30am) for best chance of getting through
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Dmitry Volkov
Apply for food stamps too while ur waiting! NY has emergency benefits that can be approved in like 5 days. Made a huge difference for me when my unemployment was delayed.
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