New York Unemployment

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If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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NY unemployment on hold - Can't access ID.me with "Authenticator" from 2021, keeps asking for security key I don't have

I'm losing my mind over this ID.me verification process for ny unemployment. Been trying for the past 2 weeks to complete my verification but it's driving me insane. Every time I log in, the system keeps asking me for some kind of security key card that I never set up in the first place! I tried calling the support line multiple times but I can never get through to a real person. Just automated messages telling me to check their website. Went to their website and the help articles are useless - they assume you already have everything set up. When I log into my account.id.me, I see several options for verification methods: - Code Generator: "Add" - Says it will "Generate verification codes via code generator apps like ID.me Authenticator to sign in." - Authenticator: "Added Jul 27, 2021" with a "Rename" option (but I don't remember setting this up back in 2021 and have no idea how to access it now) - FIDO Security Key: "Set Up" - Describes it as "A Security Key is a small physical device used for signing in." - NFC-Enabled Mobile Security Key: "Set Up" - Says "Enroll a YubiKey security key for secure mobile authentication. ID.me Authenticator app download required." At the bottom there's just some generic text saying "ID.me simplifies how individuals prove and share their identity online." Yeah right! Nothing simple about this at all. I'm completely stuck because the only option that shows as "Added" is this "Authenticator" from July 27, 2021, but I have absolutely no clue what this is or how to use it. Do I need to download some special ID.me app? Is this something I had on an old phone? Anyone else dealt with this nightmare? My benefits are on hold until I can verify my identity and my rent is due next week. I'm seriously stressing out here.

Andre Dupont

someone probably already said this but have you tried resetting your 2FA completely? go to account settings and look for security options, there should be a way to remove all verification methods and start over

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Zoe Papadakis

pro tip: the id.me help chat is actually better than calling. go to id.me website (not through unemployment) and look for the chat option. still took me 30 mins in queue but they fixed my security key issue without video verification

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Hiroshi Nakamura

Thanks for the tip! I'll try this tomorrow morning. Did you need to have any specific information handy when you chatted with them?

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26d

Zoe Papadakis

just your id.me login email and they'll ask for some verification info during the chat. have your ID ready just in case

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26d

Stuck after ID.me verification, NY unemployment won't process benefits for 3 weeks

I completed the ID.me verification thing for ny unemployment about 7 buisness days ago. I gave consent for them to access my information but I haven't gotten any benefits for like 3 weeks now. When I try to log into my account, the system stops me right after I enter my social security number and keeps telling me I need to do ID.me verification even though I already finished it. I cant even check the status of my claim. I've tried calling but never get through to anyone. Is there any phone number where I can actually talk to a real person? This is getting ridiculous and I need this money for rent.

Natasha Petrov

Had the EXACT same problem back in February. Turns out my ID.me verification actually failed but the system never told me. When I finally got through to a person, they were able to see exactly what was wrong and help me fix it. Don't waste weeks waiting - find a way to talk to a human!

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Connor O'Brien

OMG I'm so tired of hearing about ID.me problems!!! Its literally on every unemployment forum. They need to fix this garbage system or go back to the old way. Too many people are suffering because of their crappy technology 😡

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GamerGirl99

conspiracy theory much? 🙄 its just typical government inefficiency

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26d

Amina Diallo

nah man look at the stats! since they implemented id.me the number of people successfully getting benefits dropped like 22%. that aint a coincidence

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26d

NY unemployment payments stopped with 0 Effective Days Remaining despite having funds in account and ongoing benefit year

I've been receiving unemployment since January 2021 after losing my job due to downsizing. I've been certifying every week without issues until recently. According to my payment history, I last received benefits on 07/19/2021 for the week ending 07/18/2021, but nothing since then even though I certified for the weeks ending 07/25/2021 and 08/01/2021. Looking at my "Official Record of Benefit Payment History" for my current claim, it shows my Start/Effective Date is 11/30/2020 with a Benefit Year Ending Date of 12/05/2021. My Weekly Benefit Amount is $182.00 and my Maximum Amount Payable is $7,098.00. The document clearly shows my Effective Days Remaining as 0, which might explain the issue, but I'm confused because my benefit year hasn't ended yet. Under "Latest Transaction(s) as of 08/04/2021," it confirms that I last certified for benefits for the week ending 08/01/2021, and my payment for the week ending 07/18/2021 was released on 07/19/2021. So the system knows I've been certifying, but no payments are coming through. There's a note on my payment history that says "Weekly payments for $600 showing '0' under the 'Effective Days' column, and Debit Card or Direct Deposit under the 'Type' column, are the Federal Pandemic Unemployment Compensation (FPUC) payments." I'm not sure if this is relevant to my situation. The document also explains that "Each day in a week (Monday through Sunday) that you qualify for benefits is called an effective day. There is a maximum of 4 effective days each week, and you must qualify for all 4 effective days in order to receive" benefits. Does having 0 Effective Days Remaining mean I've used up all my benefits even though I still have money in my Maximum Amount Payable and my benefit year hasn't ended? I've tried calling multiple times but can't get through to anyone. Has anyone else experienced this? Why would payments suddenly stop when I'm still within my benefit year?

Giovanni Rossi

another day another person getting screwed by ny unemployment 🤡 the whole system needs to be rebuilt from scratch

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KylieRose

And they spent millions on "upgrades" last year. Where did that money go???

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26d

Giovanni Rossi

straight into some contractor's pocket probably. classic new york

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26d

Miguel Hernández

Try sending a message through the online message system on your account. Sometimes they respond faster that way than through phone. also tag them on twitter @NYSLabor - they actually monitor that and sometimes will help people who post publicly about issues.

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Sasha Ivanov

omg yes the twitter thing actually works! I was shocked when they DM'd me after I complained. Got my issue fixed in 2 days.

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26d

Caden Turner

Bad news: your tax preparer was wrong. That unemployment tax exclusion was only for 2020 unemployment benefits, not 2021. The American Rescue Plan that Biden signed in March 2021 only applied to the prior year's unemployment. All unemployment from 2021 is fully taxable. Your tax person should have known this!

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McKenzie Shade

Stop waiting and call them! After two months of waiting for answers about my refund, I finally used claimyr.com to get through to a real IRS agent - found out my return was missing a form and that's why it was delayed. Talking to a real person is the only way to get actual answers about your specific situation.

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Ev Luca

FYI - there is a seperate recertification phone number that sometimes works better than the main line: 1-888-209-8124. Follow the prompts for weekly certification issues specifically. It bypasses some of the regular call queues.

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Carmella Popescu

Tried that number and it still tells me I need to speak to a rep 😫 Then transfers me to the same endless hold loop

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26d

Ev Luca

ugh im sorry! such a broken system. might be time to try one of those services that calls for you then. i heard claimyr.com works well.

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26d

Avery Davis

check if you got an email about identity verification. my wife had the same issue and turns out they randomly selected her account for additional verification but the email went to her spam folder.

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Mary Bates

If your volunteering with kids you might actually be able to count that as a work activity depending on your career field! My career counselor said volunteer work counts toward work search activities if its related to your field or building relevant skills. Worth mentioning during your appointment.

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Clay blendedgen

These appointments are just government theater so politicians can say they're "helping people find jobs" instead of "giving handouts" 🙄 But you gotta play the game. Show up, be polite, pretend their suggestions are helpful, and get it over with.

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Ayla Kumar

Facts. It's all about the optics of "doing something" about unemployment. Same reason they make us apply to jobs even when the market is trash.

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Lorenzo McCormick

The whole system is designed to be frustrating so people give up. Been saying this for years.

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Naila Gordon

Unpopular opinion maybe but all these tax breaks and special rules during covid just made everything more confusing. Now nobody knows what rules apply anymore.

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Darren Brooks

Have you checked your IRS account transcript? Sometimes adjustments show up there before anywhere else. You can access it online if you create an account on irs.gov

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NY unemployment identity theft - Fraudulent claim filed in February showing Head of Household status with 3 exemptions while I'm still employed

So I discovered something really disturbing last week. Someone filed for NY unemployment using my personal information, even though I'm currently employed and have been at the same job for the past 3 years! I only found out when my HR department contacted me saying they received a request to verify my employment status for an unemployment claim. I immediately called NYSDOL and was told there was a claim opened in my name back in February. After multiple calls and being transferred around, they confirmed it was fraud. What's particularly concerning is that when I got access to my tax transcript information, I can see that my filing status was listed as "Head of Household" with 3 exemptions, even though that's not what I filed. My adjusted gross income is showing as $9,826.00 with taxable income of $0.00 and tax per return of $0.00. The account shows a balance of $0.00 with no accrued interest or penalties as of Aug. 24, 2021. This is really alarming because I don't know what else they might have done with my information. I've been told to file a police report, contact credit bureaus, and submit an identity theft affidavit. I'm also concerned because my transcript shows "SELF EMPLOYMENT TAX" sections, but the values are $0.00 for both taxpayer and spouse (I don't even have a spouse!), and "TOTAL SELF EMPLOYMENT TAX" is also $0.00. Has anyone dealt with something similar? How long did it take to resolve? I'm worried about the tax implications and whether this could affect my credit score or future unemployment claims if I ever actually need benefits. I've spent hours trying to reach someone at unemployment who can actually help me close this fraudulent claim. Should I be concerned about the information showing on my account balance? It shows "ANY MINUS SIGN SHOWN BELOW SIGNIFIES A CREDIT AMOUNT" but there are no credit amounts showing. Does this unemployment fraud explain why my tax information looks so strange?

Muhammad Hobbs

Just be warned - even after you report the fraud, your account might still show the false claim for months. It takes their system forever to update and remove fraudulent claims. Don't panic if you still see it online.

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Noland Curtis

THIS IS AN EPIDEMIC!!! My entire apartment building got hit with this (6 different people). We think our mail was stolen and they used that to get enough info to file claims. Check your credit reports NOW.

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Diez Ellis

Wait for real?? That's insane. Do you have locked mailboxes in your building?

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26d

Noland Curtis

Nope, just regular boxes in the lobby. We all got locking mailboxes after this happened. Too late tho 😑

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26d

How long after ID.me verification till ny unemployment benefits show up?

I had to do the whole ID.me verification thing for my unemployment claim back in July after getting laid off from my factory job. They sent me an email saying my identity might have been compromised and I needed to verify through this ID.me system. I uploaded my drivers license, did the facial recognition video thing, and even had to do a video call with some guy who made me show my ID again. The ID.me site gave me a green checkmark saying I was verified on July 23rd. It's now September and still zero benefits. My online account says "pending" every time I check. I've been calling the ny unemployment office literally every day but can't get through to a human. My rent is two months behind and I'm about to get evicted. Does anyone know how long this is supposed to take after verification? I thought once I did the ID.me thing, the money would start flowing within a week or two. Starting to think someone at the unemployment office just forgot about my claim.

Haley Stokes

It should be max 7-10 days but I'm convinced they randomly select people to torture with endless waiting. Keep calling!! Don't give up!!

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Asher Levin

Not sure if this helps but there's actually a special ID verification phone line that's different from the main unemployment number. Try calling 1-888-783-1370 and press options for identity verification issues. Sometimes they can help faster than the regular reps.

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Kelsey Hawkins

Thank you! I'll try this number first thing tomorrow.

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26d

Serene Snow

That number just routes you back to the main call center FYI. Tried it last month.

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26d

Donna Cline

the nysdol website has a FAQ about this exact situation. from what i remember reading, yes you'll get the $300 for any eligible weeks as long as the system shows you were entitled to regular benefits for those weeks. also make sure they properly coded your hospital stay so you don't get penalized for not doing the work search requirements!

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Harper Collins

Hope you're feeling better after your appendicitis! That's awful timing with everything else going on. Sending you good vibes that your payments come through quickly 🙏

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Jackson Carter

Thank you! It's been a rough couple months for sure.

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