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I'm losing my mind over this ID.me verification process for ny unemployment. Been trying for the past 2 weeks to complete my verification but it's driving me insane. Every time I log in, the system keeps asking me for some kind of security key card that I never set up in the first place! I tried calling the support line multiple times but I can never get through to a real person. Just automated messages telling me to check their website. Went to their website and the help articles are useless - they assume you already have everything set up. When I log into my account.id.me, I see several options for verification methods: - Code Generator: "Add" - Says it will "Generate verification codes via code generator apps like ID.me Authenticator to sign in." - Authenticator: "Added Jul 27, 2021" with a "Rename" option (but I don't remember setting this up back in 2021 and have no idea how to access it now) - FIDO Security Key: "Set Up" - Describes it as "A Security Key is a small physical device used for signing in." - NFC-Enabled Mobile Security Key: "Set Up" - Says "Enroll a YubiKey security key for secure mobile authentication. ID.me Authenticator app download required." At the bottom there's just some generic text saying "ID.me simplifies how individuals prove and share their identity online." Yeah right! Nothing simple about this at all. I'm completely stuck because the only option that shows as "Added" is this "Authenticator" from July 27, 2021, but I have absolutely no clue what this is or how to use it. Do I need to download some special ID.me app? Is this something I had on an old phone? Anyone else dealt with this nightmare? My benefits are on hold until I can verify my identity and my rent is due next week. I'm seriously stressing out here.
I completed the ID.me verification thing for ny unemployment about 7 buisness days ago. I gave consent for them to access my information but I haven't gotten any benefits for like 3 weeks now. When I try to log into my account, the system stops me right after I enter my social security number and keeps telling me I need to do ID.me verification even though I already finished it. I cant even check the status of my claim. I've tried calling but never get through to anyone. Is there any phone number where I can actually talk to a real person? This is getting ridiculous and I need this money for rent.
Had the EXACT same problem back in February. Turns out my ID.me verification actually failed but the system never told me. When I finally got through to a person, they were able to see exactly what was wrong and help me fix it. Don't waste weeks waiting - find a way to talk to a human!
OMG I'm so tired of hearing about ID.me problems!!! Its literally on every unemployment forum. They need to fix this garbage system or go back to the old way. Too many people are suffering because of their crappy technology 😡
conspiracy theory much? 🙄 its just typical government inefficiency
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nah man look at the stats! since they implemented id.me the number of people successfully getting benefits dropped like 22%. that aint a coincidence
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another day another person getting screwed by ny unemployment 🤡 the whole system needs to be rebuilt from scratch
And they spent millions on "upgrades" last year. Where did that money go???
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straight into some contractor's pocket probably. classic new york
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Try sending a message through the online message system on your account. Sometimes they respond faster that way than through phone. also tag them on twitter @NYSLabor - they actually monitor that and sometimes will help people who post publicly about issues.
omg yes the twitter thing actually works! I was shocked when they DM'd me after I complained. Got my issue fixed in 2 days.
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Bad news: your tax preparer was wrong. That unemployment tax exclusion was only for 2020 unemployment benefits, not 2021. The American Rescue Plan that Biden signed in March 2021 only applied to the prior year's unemployment. All unemployment from 2021 is fully taxable. Your tax person should have known this!
Stop waiting and call them! After two months of waiting for answers about my refund, I finally used claimyr.com to get through to a real IRS agent - found out my return was missing a form and that's why it was delayed. Talking to a real person is the only way to get actual answers about your specific situation.
FYI - there is a seperate recertification phone number that sometimes works better than the main line: 1-888-209-8124. Follow the prompts for weekly certification issues specifically. It bypasses some of the regular call queues.
Tried that number and it still tells me I need to speak to a rep 😫 Then transfers me to the same endless hold loop
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ugh im sorry! such a broken system. might be time to try one of those services that calls for you then. i heard claimyr.com works well.
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check if you got an email about identity verification. my wife had the same issue and turns out they randomly selected her account for additional verification but the email went to her spam folder.
If your volunteering with kids you might actually be able to count that as a work activity depending on your career field! My career counselor said volunteer work counts toward work search activities if its related to your field or building relevant skills. Worth mentioning during your appointment.
These appointments are just government theater so politicians can say they're "helping people find jobs" instead of "giving handouts" 🙄 But you gotta play the game. Show up, be polite, pretend their suggestions are helpful, and get it over with.
Facts. It's all about the optics of "doing something" about unemployment. Same reason they make us apply to jobs even when the market is trash.
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The whole system is designed to be frustrating so people give up. Been saying this for years.
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Unpopular opinion maybe but all these tax breaks and special rules during covid just made everything more confusing. Now nobody knows what rules apply anymore.
truth
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Have you checked your IRS account transcript? Sometimes adjustments show up there before anywhere else. You can access it online if you create an account on irs.gov
Just be warned - even after you report the fraud, your account might still show the false claim for months. It takes their system forever to update and remove fraudulent claims. Don't panic if you still see it online.
THIS IS AN EPIDEMIC!!! My entire apartment building got hit with this (6 different people). We think our mail was stolen and they used that to get enough info to file claims. Check your credit reports NOW.
Wait for real?? That's insane. Do you have locked mailboxes in your building?
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Nope, just regular boxes in the lobby. We all got locking mailboxes after this happened. Too late tho 😑
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I had to do the whole ID.me verification thing for my unemployment claim back in July after getting laid off from my factory job. They sent me an email saying my identity might have been compromised and I needed to verify through this ID.me system. I uploaded my drivers license, did the facial recognition video thing, and even had to do a video call with some guy who made me show my ID again. The ID.me site gave me a green checkmark saying I was verified on July 23rd. It's now September and still zero benefits. My online account says "pending" every time I check. I've been calling the ny unemployment office literally every day but can't get through to a human. My rent is two months behind and I'm about to get evicted. Does anyone know how long this is supposed to take after verification? I thought once I did the ID.me thing, the money would start flowing within a week or two. Starting to think someone at the unemployment office just forgot about my claim.
It should be max 7-10 days but I'm convinced they randomly select people to torture with endless waiting. Keep calling!! Don't give up!!
Not sure if this helps but there's actually a special ID verification phone line that's different from the main unemployment number. Try calling 1-888-783-1370 and press options for identity verification issues. Sometimes they can help faster than the regular reps.
Thank you! I'll try this number first thing tomorrow.
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That number just routes you back to the main call center FYI. Tried it last month.
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the nysdol website has a FAQ about this exact situation. from what i remember reading, yes you'll get the $300 for any eligible weeks as long as the system shows you were entitled to regular benefits for those weeks. also make sure they properly coded your hospital stay so you don't get penalized for not doing the work search requirements!
Hope you're feeling better after your appendicitis! That's awful timing with everything else going on. Sending you good vibes that your payments come through quickly 🙏
Thank you! It's been a rough couple months for sure.
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Andre Dupont
someone probably already said this but have you tried resetting your 2FA completely? go to account settings and look for security options, there should be a way to remove all verification methods and start over
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Zoe Papadakis
pro tip: the id.me help chat is actually better than calling. go to id.me website (not through unemployment) and look for the chat option. still took me 30 mins in queue but they fixed my security key issue without video verification
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Hiroshi Nakamura
Thanks for the tip! I'll try this tomorrow morning. Did you need to have any specific information handy when you chatted with them?
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Zoe Papadakis
just your id.me login email and they'll ask for some verification info during the chat. have your ID ready just in case
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