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Congrats on getting through the ID.me verification! Just a heads up - keep an eye on your NYSDOL account over the next few days. Sometimes there can be a delay between ID.me completing and your unemployment account actually updating to show you're verified. If you don't see any changes in your payment status within a week, definitely call or use one of those callback services people mentioned. The 3-week wait you've already had is way too long, so hopefully this gets things moving for you quickly!
That's awesome that you got through the ID.me verification! I just went through the same thing last month and had the exact same worry about the email addresses not matching. Like everyone said, it's totally fine to use different emails. The key thing now is to keep checking your NYSDOL account - for me it took about 3 days after completing ID.me before I saw the "link verification" button appear in my account. Once I clicked that, my payments started processing within 48 hours. Fingers crossed yours moves just as quickly after the long wait you've already had!
I had the same frustrating experience with NYS Department of Labor's overpayment system! What finally worked for me was calling their overpayment unit directly at (518) 457-2635 - it's a separate number from the regular unemployment line so the wait times are usually shorter. When you call, have your SSN and the overpayment notice handy. They can tell you your exact balance including any interest that may have accrued. I also recommend asking them to send you a payment statement by mail so you have it in writing. The online system is honestly broken for tracking these balances.
I've been dealing with NYS Department of Labor overpayments for almost 8 months now and it's been a nightmare trying to track my balance. What I ended up doing was requesting all my payment records through their FOIL (Freedom of Information Law) request process - you can find the form on their website. It takes a few weeks but they'll send you a complete breakdown of your original overpayment, all payments made, any interest charges, and your current balance. It's way more reliable than trying to piece it together from their broken online system. You can also try emailing their overpayment recovery unit directly at overpayment@labor.ny.gov - sometimes they'll respond with balance info faster than waiting for a phone call.
To clarify the extension question - yes, there are circumstances where you might be eligible for an extension if you don't qualify for a new claim. This typically happens when you haven't earned sufficient wages during your benefit year. The extension would continue your current weekly benefit amount rather than starting fresh. However, you still need to file the new claim application first so NYS Department of Labor can determine if you qualify for a new claim or an extension.
Just went through this exact situation 3 months ago. File your new claim the day after your benefit year ends - don't wait! I made the mistake of waiting a few days and it created a gap in my payments that took weeks to resolve. Also keep detailed records of all your job search activities during the transition period because they might ask for verification. The new claim process is pretty much the same as your original application, just make sure you report any work you did during your benefit year, even if it was just a few hours here and there.
I did eventually get the backpay, but it took about 3 weeks and multiple phone calls to sort out. They had to manually adjust my claim dates which apparently requires supervisor approval. So you won't lose the money permanently, but you'll definitely have a stressful period without payments coming in. That's why I always tell people now - file that new claim literally the next day, don't procrastinate like I did!
I did get the backpay eventually, but it was a huge hassle. Had to call multiple times and file an appeal to get those missing days covered. The system flagged it as a "break in claim continuity" even though it was just a few days delay on my part. Definitely learned my lesson - now I tell everyone to file immediately! @Daniel White don t'risk it, just file that new claim the very next day after your benefit year ends.
The whole system is a joke honestly. They take forever to process claims, the website crashes constantly, and then when you finally get benefits it's barely enough to cover rent. I was making $65k and my weekly benefit was only $445. Meanwhile my mortgage alone is $2100 a month so do the math...
LOL good luck with that. I've been trying to call for three weeks about an adjudication issue and either get busy signal or they hang up on me after an hour on hold
Actually I found something that helped me get through to NYS Department of Labor agents - there's a service called Claimyr (claimyr.com) that basically calls for you and gets you connected to an actual person. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. I was skeptical at first but it actually got me through to someone in like 20 minutes after weeks of trying myself.
Also remember you can only collect benefits for 26 weeks maximum in NY unless there's some special program running. And you have to do the job search requirements every week or they'll cut you off.
Good point about the job search requirements! @Jasmine just so you know, you'll need to document 3 job search activities each week to keep getting benefits. They're pretty strict about this - things like applying to jobs, attending job fairs, or networking events all count. Keep good records because they do audit people randomly.
Sasha Reese
I'm in a similar boat - my benefit year is ending next month but I still have like 8 weeks of benefits left that I haven't used yet. Do those just disappear or can I still claim them somehow?
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Paloma Clark
•You can continue filing your weekly claims for those remaining 8 weeks until your benefit year ends. You don't lose unused weeks within your benefit year as long as you continue to be eligible and file your claims on time.
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Hunter Edmunds
Just wanted to add that you should definitely file a new claim as soon as your benefit year ends if you're still unemployed, even if you're not sure you'll qualify. The worst they can say is no, but you might be surprised - sometimes people have earned more wages than they realize from part-time work or gig work that could qualify them. Also, make sure you keep filing your weekly claims right up until your benefit year ends so you don't miss any payments you're entitled to. The transition can be seamless if you file the new claim right away.
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Luca Conti
•You should file the new claim on the Sunday after your benefit year ends - that's when the new benefit year officially starts. Don't file it before your current benefit year expires because the system won't let you have overlapping claims. I made that mistake and had to wait a week to refile. The timing is crucial but not super complicated - just wait until your current year is completely done, then file the new one the very next day you're supposed to certify.
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StormChaser
•Great question! You actually want to file your new claim the day after your benefit year ends, not before. Filing too early can cause issues with the system. I made that mistake my first time and it created a mess that took weeks to sort out. The NYS DOL system is pretty strict about the timing - your old benefit year has to officially close before you can open a new one. So if your benefit year ends on a Sunday, file the new claim on Monday. Just make sure you also file your final weekly claim for that last week of your old benefit year so you don't lose that payment!
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