I had the same frustrating experience with NYS Department of Labor's overpayment system! What finally worked for me was calling their overpayment unit directly at (518) 457-2635 - it's a separate number from the regular unemployment line so the wait times are usually shorter. When you call, have your SSN and the overpayment notice handy. They can tell you your exact balance including any interest that may have accrued. I also recommend asking them to send you a payment statement by mail so you have it in writing. The online system is honestly broken for tracking these balances.

I've been dealing with NYS Department of Labor overpayments for almost 8 months now and it's been a nightmare trying to track my balance. What I ended up doing was requesting all my payment records through their FOIL (Freedom of Information Law) request process - you can find the form on their website. It takes a few weeks but they'll send you a complete breakdown of your original overpayment, all payments made, any interest charges, and your current balance. It's way more reliable than trying to piece it together from their broken online system. You can also try emailing their overpayment recovery unit directly at overpayment@labor.ny.gov - sometimes they'll respond with balance info faster than waiting for a phone call.

Congrats on getting through the ID.me verification! Just a heads up - keep an eye on your NYSDOL account over the next few days. Sometimes there can be a delay between ID.me completing and your unemployment account actually updating to show you're verified. If you don't see any changes in your payment status within a week, definitely call or use one of those callback services people mentioned. The 3-week wait you've already had is way too long, so hopefully this gets things moving for you quickly!

That's awesome that you got through the ID.me verification! I just went through the same thing last month and had the exact same worry about the email addresses not matching. Like everyone said, it's totally fine to use different emails. The key thing now is to keep checking your NYSDOL account - for me it took about 3 days after completing ID.me before I saw the "link verification" button appear in my account. Once I clicked that, my payments started processing within 48 hours. Fingers crossed yours moves just as quickly after the long wait you've already had!

Thanks everyone for all this detailed info! This is exactly what I was looking for. Sounds like I should expect around $350-400 weekly based on my salary, but I need to factor in taxes and make sure I have all my documentation ready before applying. The severance timing thing is really helpful to know about too. One question - does anyone know if the NYS DOL website works better at certain times of day? I've heard some government sites are less likely to crash during off-peak hours.

Just wanted to add my experience since I went through this process about 6 months ago. I was making around $48k at my previous job and ended up getting $338 per week in benefits. One thing that really helped me was creating a spreadsheet to track my job search activities from day one - you need 3 activities per week and they can audit you randomly. I included columns for date, company name, position applied for, and type of activity (online application, networking event, etc.). Also, definitely set up direct deposit right away - my first payment took about 3 weeks from when I filed, but after that it was pretty consistent every Tuesday. The key is staying organized and being patient with the system, even though it can be frustrating at times.

To clarify the extension question - yes, there are circumstances where you might be eligible for an extension if you don't qualify for a new claim. This typically happens when you haven't earned sufficient wages during your benefit year. The extension would continue your current weekly benefit amount rather than starting fresh. However, you still need to file the new claim application first so NYS Department of Labor can determine if you qualify for a new claim or an extension.

Just went through this exact situation 3 months ago. File your new claim the day after your benefit year ends - don't wait! I made the mistake of waiting a few days and it created a gap in my payments that took weeks to resolve. Also keep detailed records of all your job search activities during the transition period because they might ask for verification. The new claim process is pretty much the same as your original application, just make sure you report any work you did during your benefit year, even if it was just a few hours here and there.

From what I understand, 'pending resolution' typically indicates they're verifying employment details or investigating a potential eligibility issue. For store closures, this is usually routine verification that can take 3-4 weeks on average. The good news is that if you're approved, you'll receive retroactive payments for all the weeks you've been filing. Make sure you continue filing your weekly claims and keep your job search log updated in case they request it during the review process.

I'm going through the exact same thing right now! Filed my claim in early January and it's been stuck on "pending resolution" for about 3 weeks. Like others mentioned, I've been continuing to file my weekly claims just in case. What's frustrating is there's no way to get a clear timeline or explanation of what they're actually investigating. I called the unemployment office probably 20 times and either get a busy signal or sit on hold for hours before getting disconnected. Really hoping this gets resolved soon because the financial stress is overwhelming. Hang in there Sofia - sounds like most people eventually get approved and receive the back payments, it's just a matter of waiting it out unfortunately.