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I just checked Twitter and apparently there's a system outage today that's affecting both the website and phones. Might explain why nobody can get through. They never announce this stuff officially tho ๐
ask a friend to claim for you!! just give them ur info and have them do it. thats what i did when i was out of town and it worked fine
Terrible advice. Never give your unemployment login to anyone - that's literally against the rules and could get your benefits cancelled.
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worked for me ๐คทโโ๏ธ
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Everyone keeps talking about 'quarters' but let me make it simple: 8 weeks of work from 2020 is NOT gonna qualify you for a new claim in 2023. Period. Those wages are way too old to count in your base period. The base period only includes the last 4-5 quarters before you file, so at most they go back about 15 months. Your 2020 work was like 3+ years ago now.
Man, I feel this. I worked only 10 weeks last year and didnt qualify either. The whole system is set up to make it as hard as possible to actually get benefits. And good luck getting thru to anyone on the phone who can actually explain anything clearly. The entire ny unemployment system needs a complete overhaul.
For real! How are people supposed to survive when the safety net has so many holes in it? ๐ก
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My brother in law works in IT for a state agency (not NY) and he says most government websites are running on ancient systems they never properly updated. Not surprised they broke something with the captcha. Hope you get it sorted!
Call the telecert automated line at 888-581-5812 to file by phone! You don't need to talk to anyone, just follow the prompts. I always use it because the website is so unreliable.
this is the answer right here! telecert never fails
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Telecert is so much easier. I haven't used the website in months
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Lol they make it seem like Sunday is the only day to certify but you can actually do it any day of the week - just pushes your payment date back by a day each day you wait after Sunday.
Unpopular opinion maybe, but I actually prefer certifying Sunday night cuz the website is way less glitchy than Sunday morning when EVERYONE is trying to log in at once. Never had an issue with payment timing.
Smart. I'm gonna try this next week
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I've been going in circles for 2 days trying to verify my identity for my unemployment claim. Got laid off in September due to budget cuts and finally applied last week. Everything was going fine until I reached the ID.me verification step. Created my account, got to the security questions part, but I can't for the life of me find where to actually scan my driver's license. I keep getting sent back to the same dashboard page! Clicked every possible link and button but there's no option to upload or scan ID documents. The verification status just says "incomplete" but gives no instructions on how to actually complete it. Anyone else get stuck at this point? I've tried on my laptop, phone, different browsers... nothing works. My benefits are on hold until this verification goes through and I'm getting desperate. Called the help number but just get recordings. How do you actually get to the scanning part??
When all else fails with the online stuff, I found the only real solution is talking to an actual human. After weeks of trying, I finally used claimyr.com and got a callback from unemployment in less than an hour. The agent helped me complete the verification over the phone and released my payments the same day. Sometimes you just gotta bypass the broken online systems completely.
Not at all! It literally just holds your place in line and calls you when an agent is available. Saved me from waiting on hold for hours. My benefits got released right after talking to the agent they connected me with.
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Waited MONTHS trying to fix my identity verification issues. Wish I'd known about this sooner!
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Some phones cameras don't work with ID.me for some reason. My iPhone 7 would never pull up the camera but my friends newer Android worked fine. Try borrowing someone's phone maybe?
typical new york unemployment nonsense. been dealing with this system for too long. sometimes when you finally get through to a rep they'll tell you they can see you certified even when the system doesn't show it. their computer system is from the stone age i swear
I've been on UI for 6 months and had this happen twice. Both times I just waited and it fixed itself after 2-3 days. Don't certify again - just be patient. If it doesn't fix itself by Friday then start worrying.
I hope you're right! Will try to be patient but rent is due soon so I'm stressing.
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NY unemployment is literally the most confusing system ever designed by humans. I swear they made it complicated on purpose so people give up claiming what they're entitled to.
They're all bad but New York takes the cake for sure
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Its by design. Make it so confusing that ppl just give up.
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you better start job hunting NOW my friend. with only 7 days left, you're less than 2 weeks from $0 coming in. doesnt matter what the BYE date says.
This systems so broken that my 68 year old mother figured out how to use Twitter just to publicly complain to get the attention of our state rep after 4 months of no unemployment benefits or tax refunds ๐๐ญ The sad part is that actually worked!
Your mom is a genius! Social media callouts sometimes work better than official channels these days ๐
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No joke, I emailed my state senator after 3 months of nothing and suddenly my issues were fixed in 48 hours. The system works... just not the way it's supposed to ๐
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check if u qualify for the Taxpayer Advocate Service - they help people experiencing financial hardship due to tax issues. if ur waiting on this money for essential needs, they might expedite ur case.
Y'all I don't know why anyone is surprised by this. Remember when the entire system crashed during covid and nobody could get benefits for months? The NY unemployment office is still running COBOL programming from the 70s. The real miracle is when things actually work correctly!
And yet they have no problem making sure that overpayment notices go out on time...
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RIGHT?! Funny how certain things never have "system errors" ๐
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Update from someone who dealt with this last week: mine eventually showed up, but they ended up paying me a day later than usual. Don't panic yet, but if it's not there by tomorrow definitely try to recertify.
Jessica Suarez
NYSDOL Twitter says they're "aware of the issue and working to resolve it" - which means absolutely nothing as usual. Been saying that for 3 days now.
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Marcus Williams
"Working to resolve it" = one IT guy trying different things while management screams at him ๐
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Jessica Suarez
exactly! and meanwhile thousands of people can't pay their bills. so sick of this broken system.
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Lily Young
So frustrating dealing with ny unemployment! Just got off the phone with them (after using claimyr.com to get through) and they said the certification system should be back up fully by tomorrow morning. The agent told me lots of people are having the same problem and they're processing a backlog of certifications that got stuck in the system.
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