NY unemployment site suddenly missing captcha - can't login to certify

Had the same problem last thursday! For some reason the captcha wasnt showing up on any of my devices. I tried using different browsers, clearing cookies, even borrowed my roommates laptop. Nothing worked. I finally got through by using claimyr.com to get an agent on the phone who filed my weekly claim for me. Talking to an agent got my money released so fast instead of dealing with the website glitch. Best decision I made in weeks. Here's a video of how it works: https://youtu.be/Rdqa1gKtxuE

OMG this is happening to me too! I thought I was going crazy. tried on 3 different devices and still no captcha showing up. NY unemployment site is such garbage sometimes I swear

Try disabling any ad blockers or browser extensions. I had this exact same problem a few weeks ago and turns out my ad blocker was hiding the captcha element. Turned it off for the unemployment site and boom - captcha appeared!

This is a known issue right now. I spoke with an agent yesterday who told me they're having problems with the captcha system. Some tech update they did broke something. Supposedly they're fixing it but you know how that goes... 🙄 Try calling 888-209-8124 if you absolutely need to certify. Prepare to be on hold for 2+ hours though.

Let me share exactly what worked for me with a similar issue last month. The NY unemployment website has some serious technical issues lately that nobody talks about. First, try a different browser completely - not just clearing cache but a totally different browser. Edge worked for me when Chrome failed. Second, make sure your zoom level is at 100% - sounds stupid but if you've zoomed in or out, sometimes elements like captchas disappear. Third, try using incognito/private browsing mode which disables all extensions automatically. Fourth, if all else fails and you NEED to certify this week, you can use claimyr.com to get through to an actual agent who can help file your claim over the phone. It's the most reliable way to get through when the website is being problematic. Lastly, if none of that works, you can try certifying very early in the morning (like 5-6 AM) or late at night when server load is lower. Sometimes the captcha issues happen during high traffic periods. Hope this helps - the system is frustrating but there are workarounds!

another day another NY unemployment website failure 🤡 they seriously need to hire some competent developers

I had this issue for a different reason - turns out my internet provider was blocking some elements of the site. Try using your phone's data instead of wifi if you haven't already.

check if JavaScript is enabled in your browser. captchas need JavaScript to work properly.

You can try calling your local career center. Sometimes they can help with login issues or even file your weekly certification for you if the website isn't working. Look up your nearest NY career center - they're less busy than the main unemployment line.

Their system is probably just overwhelmed again. Remember last year when the entire system crashed for like 3 days? They said something about upgrading servers after that but clearly they didnt upgrade enough 🙄

this might sound dumb but try scrolling down? sometimes the captcha loads but appears below the fold of the webpage where you cant see it without scrolling down

i swear the ny unemployment website is held together with duct tape and prayers

My brother in law works in IT for a state agency (not NY) and he says most government websites are running on ancient systems they never properly updated. Not surprised they broke something with the captcha. Hope you get it sorted!

Call the telecert automated line at 888-581-5812 to file by phone! You don't need to talk to anyone, just follow the prompts. I always use it because the website is so unreliable.