New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Ev Luca

FYI - there is a seperate recertification phone number that sometimes works better than the main line: 1-888-209-8124. Follow the prompts for weekly certification issues specifically. It bypasses some of the regular call queues.

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Carmella Popescu

Tried that number and it still tells me I need to speak to a rep 😫 Then transfers me to the same endless hold loop

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Ev Luca

ugh im sorry! such a broken system. might be time to try one of those services that calls for you then. i heard claimyr.com works well.

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Avery Davis

check if you got an email about identity verification. my wife had the same issue and turns out they randomly selected her account for additional verification but the email went to her spam folder.

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Mary Bates

If your volunteering with kids you might actually be able to count that as a work activity depending on your career field! My career counselor said volunteer work counts toward work search activities if its related to your field or building relevant skills. Worth mentioning during your appointment.

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Clay blendedgen

These appointments are just government theater so politicians can say they're "helping people find jobs" instead of "giving handouts" 🙄 But you gotta play the game. Show up, be polite, pretend their suggestions are helpful, and get it over with.

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Ayla Kumar

Facts. It's all about the optics of "doing something" about unemployment. Same reason they make us apply to jobs even when the market is trash.

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Lorenzo McCormick

The whole system is designed to be frustrating so people give up. Been saying this for years.

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Naila Gordon

Unpopular opinion maybe but all these tax breaks and special rules during covid just made everything more confusing. Now nobody knows what rules apply anymore.

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Darren Brooks

Have you checked your IRS account transcript? Sometimes adjustments show up there before anywhere else. You can access it online if you create an account on irs.gov

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NY unemployment identity theft - Fraudulent claim filed in February showing Head of Household status with 3 exemptions while I'm still employed

So I discovered something really disturbing last week. Someone filed for NY unemployment using my personal information, even though I'm currently employed and have been at the same job for the past 3 years! I only found out when my HR department contacted me saying they received a request to verify my employment status for an unemployment claim. I immediately called NYSDOL and was told there was a claim opened in my name back in February. After multiple calls and being transferred around, they confirmed it was fraud. What's particularly concerning is that when I got access to my tax transcript information, I can see that my filing status was listed as "Head of Household" with 3 exemptions, even though that's not what I filed. My adjusted gross income is showing as $9,826.00 with taxable income of $0.00 and tax per return of $0.00. The account shows a balance of $0.00 with no accrued interest or penalties as of Aug. 24, 2021. This is really alarming because I don't know what else they might have done with my information. I've been told to file a police report, contact credit bureaus, and submit an identity theft affidavit. I'm also concerned because my transcript shows "SELF EMPLOYMENT TAX" sections, but the values are $0.00 for both taxpayer and spouse (I don't even have a spouse!), and "TOTAL SELF EMPLOYMENT TAX" is also $0.00. Has anyone dealt with something similar? How long did it take to resolve? I'm worried about the tax implications and whether this could affect my credit score or future unemployment claims if I ever actually need benefits. I've spent hours trying to reach someone at unemployment who can actually help me close this fraudulent claim. Should I be concerned about the information showing on my account balance? It shows "ANY MINUS SIGN SHOWN BELOW SIGNIFIES A CREDIT AMOUNT" but there are no credit amounts showing. Does this unemployment fraud explain why my tax information looks so strange?

Muhammad Hobbs

Just be warned - even after you report the fraud, your account might still show the false claim for months. It takes their system forever to update and remove fraudulent claims. Don't panic if you still see it online.

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Noland Curtis

THIS IS AN EPIDEMIC!!! My entire apartment building got hit with this (6 different people). We think our mail was stolen and they used that to get enough info to file claims. Check your credit reports NOW.

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Diez Ellis

Wait for real?? That's insane. Do you have locked mailboxes in your building?

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Noland Curtis

Nope, just regular boxes in the lobby. We all got locking mailboxes after this happened. Too late tho 😑

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22d

How long after ID.me verification till ny unemployment benefits show up?

I had to do the whole ID.me verification thing for my unemployment claim back in July after getting laid off from my factory job. They sent me an email saying my identity might have been compromised and I needed to verify through this ID.me system. I uploaded my drivers license, did the facial recognition video thing, and even had to do a video call with some guy who made me show my ID again. The ID.me site gave me a green checkmark saying I was verified on July 23rd. It's now September and still zero benefits. My online account says "pending" every time I check. I've been calling the ny unemployment office literally every day but can't get through to a human. My rent is two months behind and I'm about to get evicted. Does anyone know how long this is supposed to take after verification? I thought once I did the ID.me thing, the money would start flowing within a week or two. Starting to think someone at the unemployment office just forgot about my claim.

Haley Stokes

It should be max 7-10 days but I'm convinced they randomly select people to torture with endless waiting. Keep calling!! Don't give up!!

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Asher Levin

Not sure if this helps but there's actually a special ID verification phone line that's different from the main unemployment number. Try calling 1-888-783-1370 and press options for identity verification issues. Sometimes they can help faster than the regular reps.

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Kelsey Hawkins

Thank you! I'll try this number first thing tomorrow.

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Serene Snow

That number just routes you back to the main call center FYI. Tried it last month.

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Donna Cline

the nysdol website has a FAQ about this exact situation. from what i remember reading, yes you'll get the $300 for any eligible weeks as long as the system shows you were entitled to regular benefits for those weeks. also make sure they properly coded your hospital stay so you don't get penalized for not doing the work search requirements!

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Harper Collins

Hope you're feeling better after your appendicitis! That's awful timing with everything else going on. Sending you good vibes that your payments come through quickly 🙏

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Jackson Carter

Thank you! It's been a rough couple months for sure.

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Owen Jenkins

Curious - what industry do you work in? Some sectors qualify for different types of extensions or training benefits that others don't. Might be worth looking into.

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Aaliyah Reed

I was in hospitality/restaurant management before getting laid off last year. Are there specific programs for that industry?

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Owen Jenkins

Hospitality workers sometimes qualify for retraining programs through workforce development. Check with your local career center - they might have options that extend benefits while you retrain for a new field.

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Lilah Brooks

just went through this whole process. DO NOT file a new claim without being told to. they WILL notify you. mine came exactly 3 weeks before my benefit year ended. they sent email, message in the portal, AND a letter. you won't miss it.

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Zara Perez

Have you tried the callback feature on their website? I couldn't get through by phone for weeks, then requested a callback online and actually got one 3 days later. The agent fixed my issue in 10 minutes.

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Jacob Lewis

Wait what callback feature?? I don't see that anywhere on the site

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Zara Perez

It's buried in there. Go to your dashboard > Contact Us > Request Callback. But honestly if you can't find it just use claimyr.com - it's basically the same thing but actually works reliably.

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Daniel Rogers

i had this EXACT problem. turns out my identity verification failed but they never bothered to tell me! I only found out when i finally got through to a tier 2 agent who actually looked at my file. had to upload my drivers license and ss card again. got paid 2 weeks later.

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Jacob Lewis

How did you specifically ask for a tier 2 agent? Whenever I call I just get whoever answers

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Daniel Rogers

You have to be direct. When they first answer, say "I need to speak with a claims specialist or tier 2 agent about a pending claim that's been approved but not paying." If they say they can help you, say "With all due respect, I've been told multiple times my claim is processing but it's been X months. I need someone who can actually see what's blocking my payments."

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Mason Davis

Side note: make sure you document EVERYTHING. Keep track of the weeks you work, hours, pay stubs, etc. NY unemployment loves to randomly audit people and if your numbers don't match up they can make you pay everything back. Ask me how I know... 🙃

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Mason Davis

Yes definitely start a spreadsheet! I had to pay back $3800 because my employer reported different hours than what I claimed. I was off by like 2-3 hours some weeks because I was estimating. Not worth the headache!

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Isabella Martin

THIS!!! The system is designed to catch you in the smallest mistakes I swear.

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Mia Rodriguez

Unpopular opinion but the NY unemployment system actually works pretty well compared to other states. My sister lives in Florida and their system is a NIGHTMARE on purpose to deny claims. At least in NY you actually get paid when eligible.

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Ava Hernandez

LOL tell that to the thousands of us who couldn't get through on the phone lines for MONTHS during the pandemic

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Mia Rodriguez

Fair point, but I'm talking about now. The system handles partial claims and variable hours pretty smoothly which is what OP is asking about.

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Ryder Greene

Key Bank is THE WORST bank ever for unemployment. Once your money hits, consider transferring it out immediately to your regular bank. I had my card frozen randomly twice for "suspicious activity" which was just me buying groceries 🤬

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Liv Park

omg SAME happened to me! tried to get gas and card was declined... so embarrassing

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Ryder Greene

their fraud detection is ridiculous. I called and they said any purchase over $100 can trigger it automatically

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Evelyn Kim

You should download the Key Bank app if you haven't already. Sometimes deposits show pending there before they actually post to your available balance

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