Lost access to ny unemployment weekly certification - what am I doing wrong?

This happened to me last month. They randomly suspended my account for "identity verification" without even telling me. Had to call in and prove I was me. Took like 6 days to get it fixed. The website never shows you whats really going on 🤦‍♂️

After two weeks of failing to reach anyone at unemploymnet, I found this service called Claimyr that got me connected to a real agent! Check out this video explaining how it works: https://youtu.be/Rdqa1gKtxuE It was literally the only way I could talk to a live agent. My certification issue got resolved in one call after the agent saw it was just a system glitch on their end.

There might be a hold on your account. This happens randomly and sometimes it's because they think someone else tried to log into your account. Sometimes they'll send a letter in the mail about this but usually with no explanation. You definitely need to talk to a rep.

ok so heres the thing with ny unemployment - they NEVER tell you when somethings wrong with your account. you have to notice it yourself and then spend days trying to talk to someone about it. happened to me 3 times already. so annoying.

Check your message inbox on the unemployment portal. Sometimes they send you a questionnaire or additional form to fill out before you can keep certifying. They don't email you about it - it just shows up in the portal inbox. This happened to me and I almost missed a payment because I didn't see it.

THE ENTIRE SYSTEM IS DESIGNED TO MAKE US GIVE UP AND STOP COLLECTING WHAT WE'RE OWED!!!! They make it impossible to reach anyone, randomly lock accounts, hide important notices, and hope we just stop trying! THIS IS BY DESIGN PEOPLE!!!

I've had similar issues with ny unemployment certification before. Here's what you need to do: 1. First, try accessing the site from a different browser or clearing your cache/cookies. Sometimes it's just a technical glitch on your side. 2. If that doesn't work, check if there are any outstanding forms or questionnaires in your inbox that need to be completed before you can continue certifying. 3. Verify your benefit year hasn't ended - this can happen without notification and you'd need to reapply. 4. If you've exhausted regular UI benefits, you may need to apply for an extension program if eligible. 5. Most importantly - you NEED to speak with a representative. The only reliable way I found to get through was using claimyr.com. It's a service that gets you connected with a live unemployment agent within hours instead of days. They handled my certification problem in minutes once I actually got to speak with someone. The system is frustrating but don't give up - your benefits are your right and there's almost always a fix for these certification issues!

They did this to me too! The certification option disappeared after I got a new job and reported some earnings. Turns out they needed additional info but never told me! Had to call in and they fixed it. Such a waste of time.

have u tried logging in through a different device? sometimes the mobile site shows different options than the desktop site. worth a shot before u go crazy trying to call in.

Calling is honestly the only way to fix it. I know it sucks but that's NY unemployment in a nutshell. I had to call 73 times before getting through last time I had an issue.

Another possibility - are you still within your benefit year? Sometimes if you hit the end of your benefit year it automatically stops letting you certify and you have to file a new claim. Check when your benefit year started (should be on your monetary determination letter).

Did u answer YES to any questions during ur last certification? Sometimes if u say yes to being out of the country, refusing work, etc it will put a hold on future certifications until resolved by an agent.

Do you have a part time job? When I started working part time, I had similar issues with certification. If your employer reports your earnings to the state before you certify, sometimes it triggers weird system behaviors.

FYI - there is a seperate recertification phone number that sometimes works better than the main line: 1-888-209-8124. Follow the prompts for weekly certification issues specifically. It bypasses some of the regular call queues.

check if you got an email about identity verification. my wife had the same issue and turns out they randomly selected her account for additional verification but the email went to her spam folder.