NYDOL nightmare: Missed week certification, no decision after a month, can't reach anyone. Help!

Ugh, I feel your pain. The system is a total disaster rn. Have you tried calling right when they open? I heard that's the best time to get through.

I found a way to actually get someone on the phone! I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video about it: https://youtu.be/Rdqa1gKtxuE

Here's what you need to do: 1. Document everything. Keep a log of all your attempts to contact them. 2. Try reaching out to your local state representative. They sometimes have direct lines to unemployment offices. 3. If you can, go to an unemployment office in person. It's a pain, but sometimes it's the only way. 4. Keep certifying for your weeks, even if you missed one. You can often backdate. 5. Check your spam folder regularly. Sometimes important emails end up there. 6. If all else fails, consider filing an appeal. It might get you in front of someone faster. Hang in there. The system is broken, but persistence usually pays off eventually.

have u tried the online portal? sometimes u can backdate ur certification there w/o talking to anyone

I'm telling you, the whole system is designed to make us give up. They're probably hoping people will just stop claiming so they can save money. It's all a scam! 🤬

Hey, former unemployment office worker here. The backlog is insane right now due to budget cuts and outdated systems. My advice: be persistent, but also patient. Document everything. And yeah, reaching out to your local rep can sometimes work wonders.

guys i just got thru after 2 months of trying!!! keep at it, it'll happen eventually!

This is why we need to vote for better funding for these systems. The technology is so outdated, it's no wonder they can't keep up.

lmao welcome to the club. been trying to sort out my claim since february. at this point im just gonna give up and live in the woods 🌲🏕️

I've been in a similar situation and here's what finally worked for me: I started calling the regular unemployment line but also tried the employer services line (they sometimes transfer you and the wait is shorter). Also, if you have a local career center or One-Stop office, they often have direct contacts at the unemployment office that can help escalate your case. Don't give up - I know it's exhausting but you deserve those benefits! Keep detailed records of every call attempt with dates and times too.