Stuck trying to scan ID for NY unemployment verification - where is the scan button??

similar thing happened to me last month. The id.me site is total garbage! had to try like 4 different browsers before it worked. Chrome on my Android finally showed the upload button that wasnt appearing anywere else. try using ur phone with chrome and make sure u clear cookies first. also make sure ur phone camera is enabled for the site permissions or whatever.

After struggling with that stupid ID.me process for nearly a week I finally used this service called Claimyr (claimyr.com) and got connected to an actual human at unemployment who helped me bypass some of the verification steps. Talking to an agent got my money released within days after being stuck for weeks! Best decision I made through this whole nightmare process. Here's a video that shows how it works: https://youtu.be/Rdqa1gKtxuE

Ugh ID.me is literally THE WORST. Had same problem. You need to completely log out, clear cache and browser history, then log back in. When you get to dashboard, there should be a "verify your identity" button on the right side of page (at least on desktop). Click that, then you'll go thru several screens of info before camera option appears. If that doesn't work, try incognito mode. The site is buggy af.

I work in IT and can tell u the ID.me integration with ny unemployment is a total disaster. They changed the verification flow last month and broke half the functionality. What worked for me: 1. Make sure you're using a supported device - some older phones/browsers won't show the scan option 2. Try using incognito/private browsing 3. Check if you have any browser extensions blocking scripts 4. If nothing else works, try on a completely different device 5. As a last resort, look for the "verify with video call" option which should be somewhere on the verification page as an alternative They also have a support chat but waiting times are ridiculous (2+ hours). If you can't get through with any of these methods, I'd recommend using claimyr.com to get a callback from an actual unemployment rep who can help bypass some of these technical issues. That's what finally worked for me after 3 days of trying.

idk if this helps but when I had this problem it was bcuz I was logged into TWO different ID.me accounts without realizing it (one from an old job verification). Delete all ur cookies, make sure ur only logged into ONE account, and then try again. The scan button should be there after you verify your email and phone number steps.

The NY unemployment system is a complete joke. Been dealing with their garbage for months. ID.me is just one of the many hurdles they throw at us to make it harder to get benefits we're entitled to. 🙄

Had same issue but its because my adblocker was messing with the site. Try disabling any browser extensions if ur on desktop?

did u go completely through the initial verification steps? u gotta verify email, then verify phone number with a code, then answer identity questions (like previous addresses and stuff), THEN it will take you to the document upload and selfie page. If you skipped any of those steps or they didn't complete properly the button wont show.

Anyone else notice that all these government verification systems seem designed to fail? Been trying to get my benefits for 7 weeks now. Between ID.me issues, the ridiculous phone wait times, and claim "reviews" it feels like they're TRYING to make sure we give up. So sick of this system.

Have you tried accessing ID.me directly (not through the unemployment portal)? Sometimes going to ID.me separately, completing verification there first, and then returning to unemployment works better. That fixed it for me.

If everything else fails, try going through the id.me help center to request a video call verification. Takes forever to get an appointment but they can manually verify you. I was in the same boat last month.

When all else fails with the online stuff, I found the only real solution is talking to an actual human. After weeks of trying, I finally used claimyr.com and got a callback from unemployment in less than an hour. The agent helped me complete the verification over the phone and released my payments the same day. Sometimes you just gotta bypass the broken online systems completely.

Some phones cameras don't work with ID.me for some reason. My iPhone 7 would never pull up the camera but my friends newer Android worked fine. Try borrowing someone's phone maybe?